I was having difficulty accessing the dealer portal and logging into the company's online account. I found the 'Contact Us' tab on the TMC website very easily and was contacted shortly after the initial message was sent on the website by the customer service team.

I received replies right away in my enquiry Customer Servive were very helpful

Excellent customer service - they went out of their way to help me. The control unit for my aquarium lights broke and they helped troubleshoot for me. They first sent me a new power supply unit and, when that didn't work, they offered to refund me for the cost of this and found a new control unit for me instead.

I have a piece of equipment that’s recently started playing up. TMC have offered to replace it free of charge on seeing evidence of it not working how it should. Also given good advice with anything I’ve asked

If only TMC outlets were as good as the company. For answers to questions I had to go direct to TMC. I found the instructions a bit confusing having to read them two or three times. The quality and packaging of all parts was A1. Thank you for all of your patients with my stupid questions. TMC as a compony are excellent, you will not be disappointed with the Aquarium etc. Best Wishes Martin

I had an issue with a TMC pump, I reached out to TMC, and couldn't be more satisfied with the outcome, professional, helpful, and a very quick resolution to my problem. If you are debating buying a TMC product, rest assured that the aftersale service is second to none, I personally wouldn't hesitate to buy their products again. Simply put. Superb.

Used the products for years but only ever had to contact the company once and the lady I spoke to was incredibly helpful. I am incredibly impressed with their customer service and products over all

Query on a item which has developed a fault was helpfully responded to very quickly today.

TMC products are really good quality. I had an issue with a power head and TMC customer service has gone above and beyond.

Super helpful. Literally 2 email sent and new part is being sent out. Cannot rate highly enough!

I had an issue with my 2.5 year old 5000 connect return pump and TMC helped me resolve the issue , even though it was out of warranty . Great service

One of the best customer service i ever had. LEDs on my 5 years old light unit failed due to its age. I have contacted the TMC asked if they have spares or if they don’t if I could have the technical details of the LEDS. A nice lady replied and asked me for more details of the light unit. 3 days later she has replied, the light unit i have has been discontinued but she went the extra miles to see if there is any spare LEDs available, and she has managed to locate the last set. And she send it to me on next day postage total Free of charge. I have heard TMC is good at their after care services but This is another level customer service, the best and caring services ever. ( ps.. The lady who sort this out deserves a pay rise! She is a top asset of the company )

I had a broken Reef Tide powerhead which was out of warranty. I contacted TMC to see what options I had and they immediately sent me the required replacement part. Their customer services Dept couldn't do enough to help me fix the issue so I recommend them 100%. Thanks TMC, very impressed.

A very good help in emailing a massages and service and excellent service.

Great customer service team, helped me to fix the problem! Thank you!

Great service - I was very pleased with the level of understanding and help given. It’s nice to deal with a company that treats you as an individual and not just a number

I‘m the owner of the Coralfarm and Saltwateraquarium company called PolypFarm, we regularly use TMC for Saltwater fish , Invertebrate and corals. The customer service and quality of live animals that we receive is just outstanding and amazing every single time! Especially pleased with Stefans work, customer satisfaction on point, without a single fail. The teams in the warehouse, office and fish house are all extremely friendly and knowledgeable. Keep up the great work! We highly recommend!!

The service team couldn’t have been more helpful I would gladly recommend them to anyone

The team were super helpful, when I had an issue with the seal on my tank, super responsive via phone and email, couldn't of been more helpful, great service!

John collier of Tropical Marine has been giving me advice in the last few days. Without his advice I would not have been able to sort out my UV equipment. He is an asset to TMC as he is dedicated to doing an excellent service, very concise to the point and well mannered individual.