Apart from a few hiccups during the booking process, which was finally sorted out in an extremely professional manner by Subhajyoti M, who should receive a customer service award, everything else was handled well. We were due a refund because of the booking mix-up and this was handled and processed quickly as well. We were told it would be between 4 to 6 weeks for the refund but the money was in our account even before we returned from our holiday, which was from the 5th to the 14th of Feb.

Disappointing Experience with Gaura Travel I'm extremely disappointed with the service I received from Gaura Travel. Unfortunately, I fell victim to a fraudulent transaction with this air ticket company. *Details of my experience:* - *Date of incident:* 22 jan 2025 bookable ticket 28/1/25 WTUDLA - i call on 24 /1/25 to change the dates and request to cancel on 28 jan 2025 they said to me they book another dates after 24 jan 2025 I m still call to Gaura Travel they put my call on hold and take money 1771.86 from my account *Warning to others:* I would advise caution when dealing with Gaura Travel. Make sure to thoroughly research and verify the authenticity of their services before making any transactions

The clients' personal information was compromised by this company. They sell tickets in bulk, so after I updated the email address in the passenger details, I started receiving emails from them about other passengers who had the same reference number. One of my relatives purchased tickets from them. I may obtain the other passengers' personal data (including names, dates of birth, phone numbers, etc.) from those emails. They told me they had no idea about this when I called them. Please stay away from folks like these. If that information ends up in the wrong hands, you could lose far more than the few hundred bucks you saved.

⛔️⛔️⛔️ I booked tickets vide (Booking ID: #228306). Again and again I was insisted by Harjinder to pay the booking amount and later can get changes done while making the balance payment. Accordingly I made payment. In next 2 days when I wanted to pay my balance amount, I was told that the same can not be done as we do not accept indian credit cards. ⛔️⛔️⛔️WHY- YOU CHEATS - WHY DID NOT DISCLOSE THAT TIME. THESE GUYS ARE PLAYING A BIG SCAM WITH THE BOOKING AMOUNT OPENLY. LETS ALL RAISE THIS ISSUE WITH THE AUSTRALIAN AND INDIAN AUTHORITIES BEFORE THEY CHEAT MORE PEOPLE.

I initially paid a booking amount and subsequently deposited the remaining amount of $559.00 in full and on time. Despite my adherence to your payment terms and providing proof of the transfer, the ticket was cancelled without prior notification. Upon contacting your office on 15/12/2024, I was informed that the payment of $559.00 had not been received. This claim contradicted my records, and I had to file a complaint with my bank and repeatedly follow up with your team to verify the status of the payment. Initially, the representatives denied receipt of the $559.00. I have lodged the complaints against them. I request all the affected customers effected to please lodge the complaints to Consumer affairs Victoria, Victoria ombudsman, Business Victoria and ASIC so that this agency is penalised and asked to stop cheating the innocent people asap.

This Gaura travels is a scam company . These guys are scamming all the Australian citizens . they take your money and then at the end they say that your tickets got cancelled even when they got the full payment . I will try to take this company to court . These guys took buy money and now I have to pay double the charge for my tickets . Australia should ban this company .

I had a horrible experience with Gaura Travels while booking my tickets. They initially misled me about the luggage allowance, and when I received my ticket, the baggage capacity was completely different from what I was promised. When I contacted customer care for clarification, I was met with rude and unhelpful behavior. The agent I spoke to kept repeating the same thing over and over without actually addressing my concerns. Despite requesting multiple times to speak with a supervisor or someone knowledgeable, they flat-out refused. This kind of service is unacceptable, especially when dealing with something as important as international travel. Gaura Travels clearly lacks professionalism and proper customer support. I will never book with them again, and I strongly advise others to avoid this agency unless you want to be misled and treated poorly.

We are extremely disappointed with the unprofessional service provided by Gaura Travel. We booked our family tickets six months ago, expecting a smooth and stress-free experience. However, just three days before our flight, we discovered that our seats were scattered in different locations, completely disrupting our family travel plans. When we approached Gaura Travel, they told us it was our responsibility to check the seat assignments or we can request at airport to get the seats together. This is unacceptable. If seat allocation wasn’t guaranteed, it should have been communicated clearly at the time of booking. Instead, we were left scrambling at the last minute to resolve an issue that should never have occurred. This experience has been frustrating and has caused unnecessary stress. I would not recommend Gaura Travel to anyone seeking reliable and professional travel services.

After full payment they cancelled tickets and give you options to buy expensive or long stay if you don’t choosing option then they don’t refund they need exposure by current affairs we are taking legal advise and we are challenging them in court and complaining to ATAS

I generally don't leave negative feedback, but this has to be reported. I booked a flight for my wife and daughter on one of their "special" fares. A few days before departure, I found out that, since these special fares are purchased in bulk by the agent, you have no access to anything. Seats are auto-allocated, and guess what? My 11-year-old has been seated separately. I called their call center. The first agent, with terrible communication skills, had no idea what he was doing, panicked, and hung up. I called again, and the second agent, "Jay," was of absolutely no help. He basically said, there is nothing he can do at his end and we would need to speak to the counter staff at airport check in. At the time of booking, no one mentioned the actual T&Cs/restrictions of booking this special fare. I called Singapore Airlines directly and got it sorted.

There is no coordination between Sales (offers) and the customer service. $50 voucher sent to my email id is a scam, While booking my ticket customer service could not honour it over the phone or the website didnt allow to apply the voucher. Spoke to 3 people, they wont take ownership to assits my issue. I ended up paying the full ticket price without using the voucher. How Sad.

Worst travel agency, fraud people. I advise everyone not to book your tickets with these frauds This is waste travel service and don't go this when the people said 30 kg bagage and afetr ticket i got only 25 kg Same ticket i got in Byojet - $1650 and these people charged $1821 and cheating. When booking they are telling somthing and afterpayment that is diffrent. Please aware of this dirty cheated people. skycanner is the best optio, compare this dirty people Please encourage indian business, but not these idoits Please any one need more information, I will provide all the information

These people are scammers,they will take money and will not provide you service. Call centre in India do not care and are only into deceiving people.

Miss information travel agency. I pay them to change flight time and pay for that . First she said that she can do , when pay , then she said I can change date not time on same date which I requested. Then I ask to refund my money. She suggested me to that refund can be take 24 to 48 hours, two weeks gone, nothing refund me. Call few times, but nothing happens.

Agents are untrained and unprofessional. Take your money and don't give you full information. They told me to pay by midnight and which I did. Then when I called to confirm they said they haven't received my money and airlines will cancel the tickets if not paid by midnight. Asking me to call the bank at 11 pm. I chose their preferred method of payment which they stated in their email. I couldn't sleep that night. All because of these untrained agents. Few days later I needed to change my dates. I remembered correctly agent telling me this ticket is flexible and I can change anytime without any extra payment. I was thinking may be I paid extra for this service. After multiple calls to them they told me airlines have made some changes and we can't do a date change until they find out what changes. Apparently this is not a priority for them and they can't call the airlines to find out. So I called the airlines myself and they didn't do any changes. They were willing to change the date for me for $300 per person. I told them no because I remembered the agent telling me there is no fees. So I called the gaura travel again. Well to my shock they want $650 per person for date change. This is daytime robbery. How are they getting away with this. No proper explanation given by them. Total scammers. I hope they gets bankrupt and people will be better off without them.

Don't book any ticket with them, Terrible service. They advised us Vietnam airline with 2 stops. They didn't tell that it will require a visa for 2nd stop which was Hanoi. I had to pay $500 for emergency visa for myself and 2 kids. They didn't take any responsibility of it, though they suggested this flights. On top of this they didn't book the vegetarian meal. They are pathetic and hopeless.

I had the worst experience so far with them, i have booked one sided ticket from delhi to melbourne in $599 for october . They never sent me ticket and when I requested for ticket they said it will be only sent one week prior. I had this ticket booked for my mother to come during my pregnancy and i got some health issues and needed my mum early I requested them to change or refund me so that i can book somewhere else as due to my health reason i cannot do my day to day duties, they ask me to pay $450 fee on top up of $599 if i need to change and than i call airline to check , airline advised if its medical reason they do not charge any fee that $450 is gaura travel fee…. I again requested them and applied for date change but they refused to waive off the change fee nor they will refund…. I am badly stuck with them…. I would say never book with them as i had booked with other travellers and ever had issue its first time i used them and faced the worst experience of my life… i am taking it further to report to ombudsman but beware people coz it can happen to anyone…… poor business

I was an employee at Gaura Travel, I worked at the Kolkata office named Global Travel Xperts. I shared Some of my experiences, 1) The Office environment is very toxic. My colleagues do all types of malpractices to get a booking and TL's are helping them to do that. 2) The HR, The Worst HR I have ever seen. Named Diya, She Just came to the office to sleep and scrolled the mobile, The best thing Here is a policy called ZTP, But it does not apply to her. She did all the malpractices but no one even the CEO never warned or punished her for this. Everyone knows that stealing money from petty cash, But still she is HR Here🤣🤣. All Employees need to follow the in-out schedule here, But she never follows that even the HR Manager and CEO Know that but no one takes any action. 3) NOW HR Manager, He is one kind of diya. 4) The CEO, Saurav Chakrabarty, is Kind of a confused man. He has greater knowledge, But here is what others say he believed and did the same. 5) I'm a tele-caller here, And I know very well that the motto of this company only takes bookings, After booking you never get any proper solution they only transfer your call to this department to this department. And regarding the refund you just think that you are giving your money to water. 6) The IT Team, They are not looking like IT They are looking like toilet man, whenever we need to go for the toilet or BIO Break we need those people's permission to go out. 7) The TLs, TLs Are best, They teach us how to do malpractices, How to avoid calls, How to steal someone's booking, How to take fewer calls and maintain your conversion When we take much amount calls then they ask us to come for feedback and we take some chil-Pill one that feedback room. we discussed out personal matter on that room. All TLs Are the same I know because I moved to all teams one and one. 8) One thing if any booked from here for good review, It'a a scam, Because we do outbound calls to take good review and give them a 25 $ voucher.

Worst customer service, real theft.

i always travel with gaura travels.this time i made a booking for my mum and sister who are travelling from India to Australia .Benedict JM was very patient and helpful.his cummunication and promptness of various flights are very impresive ,highly recommend gaura travels .well done guys .you make the best team .God Bless