Great company and people

Don't repair broken items, don't follow up on contractor no shows.

**Absolutely awful experience—avoid this agency at all costs!** I rented an apartment in Birmingham and paid a £1300 deposit. Despite leaving the apartment in great condition, they’ve attempted to deduct over £800 for absurd charges, including £500 for cleaning. £50 for reconnecting blink stats which can be done with a click. This is particularly outrageous given the property already had mould issues before and during our tenancy, dusty curtains, and an unclean mattress when we moved in. The mould was so much that it become an health hazard and the first blinds had to be replaced. Be prepared to wait for over 5 weeks for your deposit after chasing up for weeks. And if you call, they are extremely rude and arrogant. Their handling of the end-of-tenancy process is nothing short of a scam. This shouldn’t be legal. I would strongly recommend staying away from this agency!

Five-star review for Estate Agent Corey Philpott and his dedicated team at Fleet Milne! His sales and marketing advice was brilliant! Our two-bedroom flat in Birmingham City Centre sold quickly due to their up-to-date knowledge of the local market, excellent communication skills, and unwavering focus on finding a qualified buyer. Corey and his staff made all the difference. Corey was always accessible, negotiated artfully and fairly, and made what could have been a stressful experience feel seamless. We highly recommend Corey Philpott at Fleet Milne to anyone looking to sell or buy property in the area.

Anyone looking to use Fleet Milne Birmingham just be aware of my experience. Fleet Milne finished managing my apartment in April 24. The Tennant Staying Cool ran up council tax debts of 5k. Birmingham Council said I would be OK as long as I had the tennancy agreements and statements. Fleet Milne have not provided them and their response has been to JUST SEND THEM YOUR BANK STATEMENTS! So after 500 pounds paid to Fleet Milne I have no records for 4 months an am in the mire with Birmingham City Council only for Fleet Milne to have taken my money then washed their hands having not done their job! FLEET MILNE LET THEM MANAGE YOUR PROPERTY AND YOU WILL STILL NEED TO MANAGE YOUR OWN PROPERY. Seriously there are many other property managment companies in Birmingham. Take a good look before you make the mistake of Trusting your propery to Fleet Milne.

I found a flat close to work and Fleetmilne did everything they could to make sure I got it. It was very helpful and has made my life easier being close to work. Couldn’t thank them enough.

My experience with FleetMilne during my tenancy at 18 Sun House was frustrating from start to finish, culminating in unfair deposit deductions and a complete lack of transparency. Despite hiring a professional cleaning service and providing detailed evidence, I was still charged £235 for "additional cleaning" without any explanation or proof of what areas supposedly needed further attention. I repeatedly requested photographic evidence, which was either ignored or dismissed with vague responses. To make matters worse, I was charged for pre-existing damages: £50 for marks on the entrance hall flooring, £30 for cracked kitchen tiles, and £20 for a cracked salad drawer. All of these were already documented in the initial inventory, yet FleetMilne disregarded this and held me responsible. Despite sending multiple emails with the original inventory images proving these were not caused by me, they still went ahead with these unjust deductions. Beyond the deposit dispute, the property management was abysmal throughout the tenancy. Several maintenance issues — including a broken washroom light, exhaust fan, calling bell, and a malfunctioning microwave oven — were reported repeatedly but were never addressed. FleetMilne’s failure to resolve these basic issues for months showed a blatant disregard for tenant welfare. Their lack of service throughout my stay was highly unprofessional. FleetMilne demonstrated poor communication, lack of accountability, and disregard for fair treatment of tenants. If you are considering renting through them, be prepared for poor maintenance, unfair deposit deductions, and an overall lack of transparency. I would highly advise others to steer clear.

Good service, and prompt responses to our enquiries.

Great experience! Corey was amazing during the viewing. He was early and extremely knowledgable about the two properties I viewed. There was just one thing that he needed to find out more information on and he emailed it through very quickly after the viewing. Exceptional service, I would highly recommend working with FleetMilne.

Kindness and competencies of the team

My experience with the team was great overall. I was able to find a suitable apartments and book viewings easily. Eventually, a viewing recommendation turned out to be a great fit and the agreement was processed quickly to my pleasure.

Staffs are very helpful and considerate

From the outset, the reception was very helpful and arranged viewings two days after I made contact. On viewings, I had the opportunity to liaise Ariane who was very helpful, respectful and who acted with alacrity to respond to any query, even if it was my offer was unsuccessful. Base on my relative experiences, I recommend FleetMilne as a first choice. They understand that potential tenants are customers.

I had a wonderful experience with Corey and FleetMilne. He was incredibly supportive, always responded promptly, and was consistently responsible and helpful throughout the process. Their quick and efficient assistance made my renting experience smooth and hassle-free. Super efficient, highly recommend!

Awesome experience

I moved in this apartment one month ago, and I reported a serious issues in freezer on 10th Oct, and asked them to fix it. Until now, one month has passed, the freezer issue has not been solved which prevented me from using the freezer and they have not taken the initiative to tell me the latest progress as well ! During this month, they said they needed to contact the contractor, I think it’s ok and when I asked again later, they asked if I could help them find the right freezer drawer, they would discuss with the landlord. Fortunately, I found the website where they can buy new freezer drawer, but they said they needed to keep in touch with the contractor. This is too ridiculous!!!!In short, they just need to buy a new freezer drawer on the website I provided, and then the issue can be solved, but they know the solution and do nothing about it! I even suspect that they deliberately don't want to solve the problem because it costs them money. I have absolutely no idea what to do next, but I would like to tell everyone that their maintenance service is too terrible and if you become their tenant, any problems you encounter in the future will not be solved in a short time! You can only wait or solve it by yourself!

Ariane my agent was very prompt and friendly, she goes out her way to make sure I get the services they provide.

After the landlord's acceptance of my application, it comes to the stages of Paying Holding Deposit, Referencing, etc. FleetMilne works with Settio, and I could fill in data, and submit documents on the net platform. The step by step instructions are clear. But there are still occations that I'm not certain about the requirements. I guess that the practice and procedure here are very different from that of my hometown. Luckily, Corey and his team of FleetMilne, work coherently with Matt from Settio, and Nikita. They provide me with support and explanation. I don't feel alone. Really, really thanks to them.

Rented an apartment through Yousaf Muhammad. He gave a great level of service through the process and on a couple of occasions went above and beyond to help make it all happen at speed. Happy to recommend.

I have previously used FleetMile for finding a rental property two separate times, and in both cases my experience was superb. Their professionalism and was evident throughout the process. The team I interacted with were attentive and always responded quickly to any problems I had. The communication and commitment to customer satisfaction made the entire process easy, and unlike a lot of other letting agencies they don't hit you with ridiculous deposit claims at the end of the tenancy. I highly recommend FleetMilne for their exemplary service.