Replacement caster was sent out without any problems. It was easy.

I didn’t see the casters I needed in their on-line catalogue so I called to see if there was any way they could help me. I described the casters I needed and TWO days later I had them in hand. They were identical to the casters I was replacing. I couldn’t be happy with the service and the casters I received.

Good product good service

I used your casters before, they were a replacement for harbor freight tool box. The new ones ordered are for a large steel custom made box for tools and equipment

Excellent product - fast service.

Five star customer service by real people answering the phone. Knowledgeable reps give accurate quotes for good products. My pallet jack wheels fit the first time.

Customer Service. I wasn't sure of the specific product characteristics I needed. Asked for help from customer service and instead of getting a BOT, I got a response from a real person. Got the right product ordered. It arrived in a reasonable time and is a quality product. While other companies are using AI that is worthless, I'll do business with real people.

The phone rep that took the order Les Fasnacht was outstanding... He took the time to listen to my needs and answered all my questions. Received the casters in 2 days as stated. Very impressive casters. Installed on heavy file cabinet that I will be using for my tools in the garage. I now can push the cabinet with one finger. They were exactly what I needed. Made the Home Depot casters look like a toy. Once again, thanks for the great service and high quality caster that were less expensive than the ones available at Home Depot.

Works very well on my grill cart

Ease of ordering, fast and accurate delivery and quality product at a fair price.

Well the Shepherd castors that came with my Leather Judge's chair lasted 50 years. I expect these to do as well although I won't be around in 50 years.

When I had trouble with the website, they were very helpful. When the order had a slight error, they made the correction very quickly with no charge to me. Thank you!

A little pricy, but the Shepherd casters were well packaged and shipped promptly.

Delivered as described

Fast shipping. Great product. Reasonable price.

Website was very easy to use, found exactly what I needed. Order processed and delivery was on time.

Quality product, reasonable price, and fast shipping

great specs got correct part

Quality products and good prices , very satisfied , they are my supplier of choice , great selection good stuff.

Professional and expedient