Kwik Fit Huddersfield Road, Oldham, OL1 3HR Telephone Number: 0161 624 1610 My name is Stephen, as a disabled person, I was treated with respect and that is why I would like to say thank you to Kwik Fit, and the management and the following, Reece, Aqii and Scott. It was comforting to have someone explain everything they were going to carry out on my ‘Seat Alhambra’ they carried out an M.O.T. in a professional manner, and gave feedback, once the M.O.T. was finished they fitted two new tyres checked all of the pressures, returned car keys with a smile. I relay enjoyed my time at Kwik Fit Huddersfield Road, OL1 3HR. Brilliant Team, I would highly recommend them.

I am writing to express my extreme disappointment and frustration with my recent experience at Pentagon VW Van Centre Derby. Despite having been a loyal Volkswagen customer for many years, I have encountered a series of misleading practices and unprofessional conduct during my attempt to purchase a vehicle. I initially inquired about a vehicle advertised on the VW used car website at a price of over £40k. The advertisement included a financial breakdown and a VW deposit contribution of £5,250. After discussing the details with a salesperson, I was provided with incorrect information regarding the deposit contribution and sent a video of the wrong vehicle. Following multiple attempts to obtain accurate information, I was contacted by a different salesperson, who promised to call me back with the correct deposit contribution. However, despite waiting several days, I never received a call from him. Instead, I received a text message from the original sales person stating that the deposit contribution was only £250. To my further dismay, I was later informed that the vehicle had been sold during a transfer to a Northampton branch. Despite my continued interest, no salesperson has reached out to me since. My own investigation revealed that the vehicle was still available for sale, yet I have been consistently ignored by the dealership. Even after contacting VW customer service to report this issue, I have received inadequate responses and apologies that do not address the underlying problems. On October 14th, I placed a reservation fee of £99 on the vehicle and received confirmation from Pentagon that the vehicle had been reserved. However, two days later I was later contacted by the salesperon informing me that the vehicle had been sold by another branch and that my reservation fee would be returned. This was the second time I had been informed that the vehicle had been sold, despite my earlier reservation. I find this behavior to be completely unacceptable. The misleading information, lack of communication, and disregard for my interest as a potential customer are a disgrace to a reputable brand like Volkswagen. I expect a higher level of professionalism and transparency from a company that I have trusted for so long. A total of 3 weeks chasing for nothing but frustration! If you are considering purchasing a vehicle from these CLOWNS I would honestly look elsewhere!

The boys at the body shop did an incredible job repairing my car resulting from a hit and run incident. The standard of the repair was superb . I also want to say a special thank you to Rebecca and Claire, they were so kind and helpful keeping me regularly updated with progress. Have no hesitation recommending them. Well done Pentagon Warrington! Best regards to all, Pat Johnson

Absolute pests with spam emails

We Dealt with James Newlin Pentagon group lincoln, he did everything to make the process easy and to make sure we were happy especially after hearing we had a very bad experience with a different garage NOT in the Pentagon group,, we had a couple of issues after delivery which couldn't have been anticipated, however James was did everything to ensure we were happy and everything was correct , even some weeks later keeping in touch to check we had no further issues. I would recommend this particular dealership. We are very happy with our purchase. Thank you James .

Following on from my last review I have, on two occasions, asked for pentagons procedure around withholding customer deposits because they’ve looked at other vehicles. Customer care have classed this as a complaint (which speaks volumes to me) but have not contacted me, or sent me these procedures. Customer care replied to my last review asking me to contact them, which I did, they said someone would phone me back later that day, no one has phoned me back, this was over a week ago!!!! They also advised that I don’t need to speak to Pentagon Loughborough as the complaints team are dealing with it. Pentagon Loughborough have tried to phone me and have emailed to say that they will refund my deposit if I speak to them?!??!!??!! I explained that this is now with the complaints team and my credit card company and that it’s in appropriate for me to speak to them. I asked that they just refund me but they still kept trying to phone me and even sent another email asking me to speak to them. I don’t understand why pentagon Loughborough can’t just refund me without speaking to me?!! If I’m owed a refund why are they continuing to withhold this?!!!??!!! The fact that they insist on speaking to me all the time, first to cancel the order (which just resulted in the salesman saying my behaviour was bizarre and him trying to persuade me to change my mind) and now to refund me, is making me feel very uncomfortable indeed, I just don’t get this apparent need to speak to me?!—I have not found any policies which state that cancellations or refunds can only be done over the phone, their t&c do State that cancellations can be done in writing though??!

I bought a new car from Pentagon and was served by Tom Brown, who was excellent throughout the process. He listened to what I needed and showed me cars that I might like and patiently explained the features of each. I ended up falling in love with a different model car than I had intended buying and Tom did everything to find a car that suited me. He made the buying process easy and quick and didn't rush me. He made sure I was happy and knew how to use the car's features before I left the dealership. A smooth ride throughout!

QR Codes, who'0d have thought this would kill interaction. Why can't you put the prices on the cars. Not everyone owns a smart phone Does it mean less staff required? Went into the main building to seek help and after 10 minutes waiting and staff observing this, I was still ignored. You can't sell cars if you don't talk to your customers. My £15000 cash has now been spent elsewhere.

We booked in for a service. 2 weeks later they rang 10 minutes before drop off to tell us they didn't have the parts and to wait 7-10 working days. Around 5 days later they called to say they had them and we re booked in for the next week (This was a job we needed doing asap). On arrival (long story short) I was told that the original quote of £750 (which I received an email from them saying this included everything, parts, labour + VAT) was incorrect. That was just for the parts and the total cost would be £2400! More than my car is probably worth. We knew this was a big job and required specialist parts so purposefully booked with Ford. They wasted a month of our time and weren't truthful with the costs involved. The gentleman at the desk was lovely and when I showed him the email he asked another lady to help. She printed off another email they had received showing the £750 price for just parts. No apology or explanation as to how the quote was so out of proportion or wasting our time. When booking in for the second time I asked to book a courtesy car. The lady speaking said I was lucky as it was the last one. She said it was £20, I asked if there were any available for £10 a day (as this was what I had booked in the previous booking) to which she told me the extra cost of the excess but then found me one. Despite being told there was only one left! I felt I was being lied to in order to pay the dearer amount. I know it's only £10 but it's the dishonesty that felt uncomfortable.

Jackie was very helpful with the car purchase and with a mobile phone. Happy with the service and the process has been easy and got the car quickly.

felt really relaxed ,not pushed into a deal,enjoyed the experience.

Bought a car here and the car was full of issues. As soon as I drove off after a 3 hour delay, I had to ring the dealership and let them know that there was a juddering in the car on the motorway which got worse when breaking at speed. Then there’s ongoing issues with my speakers - the speakers were blown however I am still waiting on a call for them to solve this issue after 2 months of waiting. Went to another garage who told me the wheels need balancing. They lied and said it had been done. However as they told me they don’t do this on site and my mileage had not moved even .3miles I am confident they are trying to pull the wool over my eyes or assume as a female I would not check these things. Poor service

AVOID AT ALL COSTS: Car returned within 3 days of purchase with a blown head gasket and leak to coolant tank ! RAC called out due to driving an unsafe car home with my newborn baby in the car!! DISGRACEFUL company and customer service!! Where do we start? Abysmal customer service from the below members of staff: Charley Hicken- She advised the car ran fine when she drove it, provided false information on the car - advised car had 1 stamp in the book, however no service book even existed! Turns out the 3 year old car has a blown head gasket and this wasn’t found by their service/parts team yet a local mechanic found the issue insantly! Every garage I took it to advised it’s a “death trap and money pit” Turns out the car had been in for repair before due to engine overheating! ( Previous reviews from others show they have had bad dealings too)… Manager Dan- Rude, Arrogant, gets his staff to tell you he is off to avoid phone calls, acts like he is above everyone when he manages a local car garage. Embarassment. Shows no compassion or sympathy and their good will gesture was picking up the vehicle even though that’s the very least you should do as the car was deemed unsafe to drive!!! Also advised he doesn’t care about negative reviews on the company as he says people only provide negative feedback! Stated he doesn’t have to service the car as it’s not a requirement. Top manager him! Charlie Hartshorne - Yes provided help with the return of the car after a few days of stress, however showed no sympathy with providing my partner with any form of compensation for the absolute shambles of customer service and inconvenience caused by the complete incompetence of the staff. Actually advised that we are responsible for returning the car to them! Yes no problem, I’ll drive the unsafe car back to you with my newborn baby in the car which has an overheating engine and blown head gasket! I’m sure you’d allow your kids to drive in a vehicle like this! Didn’t even have the decency to cover the petrol for the journey. Andy Finch - the main manager who again showed no effort to even contact me back despite emailing several times for a response. Typical sales manager and team. Ran by absolute clowns from the top and you can see why it trickles down to their customer service and sales team, complete incompetence. Part ex my partners car with this lot however since we had to reject the car as it was unsafe to drive, this left my partner to find £1000 due to the negative equity on her previous agreement. This wouldn’t have been the case if the car she was sold was looked after and had the appropriate checks! Waste of time writing these reviews as you get the automated email from the clowns asking you to call or email in as opposed to addressing the issue. Avoid this business at all costs, rotten and incompetent from the top, to the core. Shameful shameful company. Never known anything like it, goodbye and good riddens

How amazing was sat in pain while getting my motanuility car was seen by seb what can I say I wish my husband had had the same amazing wonderful service how patient and caring young lady well done so happy if anyone d goin please you’ll be well looked after by seb

My thanks to Richard who was brilliant in my purchase of my Peugeot 2008. Nothing was too much trouble. Richard took time to show me all the controls and settings. Throughly recommend Pentagon at Burton on Trent . Thank you Richard.

The worst company ever. Do not even consider buying from here I have had the worst service, the manager insulted me, cars are faulty - I bought 2, I am owed a refund and the manager and salespersons - they know who they are - are refusing to engage. I am escalating to the ombudsman and potentially will be suing when I get legal advise. Do not even consider anything from pentagon Lincoln Vauxhall you will regret it. One start is too good- they need minus infinity stars

Had a test drive booked. Employee Jackie Lee had no knowledge of the appointment. Poor customer service sadly towards motability customers. She was however happy to try to push a higher spec car that required an additional deposit? No car in to test drive. Wasted journey and additional stress caused. We won’t be returning to lease our car from here!

I took my Kia Proceed to Sheffield Kia on 31/05/2024 after a long awaited booking for my car. After a diagnostic test, it was confirmed by an employee that my speaker was blown at the time. A text message was sent to me on the same day as the booking to confirm two Parts were ordered under warranty for my speaker to be fixed. When I collected my car it was confirmed by Kyle on reception that when the parts arrive I will be contacted to bring my car back in for the parts to be fitted, Kyle also stated that the repair wont be a long process so I could drop my car off and wait at the same time for the parts to be fitted. I have not received any communication at all since and its become so annoying now. After great service when booking my car in to collecting it the service has gone down hill since. I have requested at least 12 times to be connected by phone or email by somebody at Sheffield Kia Pentagon via live chat. I have also left voice mails when ringing after closing times directly with the store so surely you understand my frustration. I feel forgotten about and its quite stressful still driving with this issue without zero communication.

Bought a used vehicle from Pentagon Lincoln one of the tyres was illegal with less than 1mm tread .Also the rubber trim around the door was torn we were told this had been replaced but had just had some back to black on it to make it look ok .The salesman told us that they never sold a car with less than 3mm tread .So he lied twice i have been in touch and raised a complaint but have had no joy as yet this company and some of its staff are not to be trusted i would not recommend them

I recently purchased a vehicle from your dealership in mid-May, a three-year-old car with 19,000 miles on the clock. I was informed that the previous owner was disabled, as the car was registered as such for tax purposes. Unfortunately, my experience with both the vehicle and your service team has been far from satisfactory. Within a week of ownership, the engine warning light illuminated, which I was reassured was a simple reset issue. However, the light reappeared shortly after. Upon returning to your service department, the vacuum pump was replaced. Yet, a mere 10 miles later, the light returned. This time, it was revealed that the turbo had failed—a rather alarming discovery given your assurances about the car’s condition. Following multiple trips to your service bay, I retrieved the car only to find that the air conditioning was not functioning correctly, and there was a noticeable rattle emanating from the engine compartment. I reported these issues immediately, while still under the three-month warranty. I was told that the air conditioning might simply need a refill, and that I would receive confirmation on whether this would be covered under warranty. I received a call shortly after, confirming that it would be taken care of and was asked to bring the car in two weeks later, the earliest convenient time for your team. Imagine my surprise when, after waiting those two weeks and making another trip to your dealership, I was informed that the air conditioning issue was no longer covered under the warranty. This was despite our prior agreement, which was made well within the warranty period. The subsequent dismissive attitude of your staff has left me with a lasting impression—one of deep dissatisfaction. In summary, my experience with Vauxhall has been nothing short of frustrating. The vehicle has proven to be problematic, your service team’s competence questionable, and the overall customer service lacking. Regrettably, I must conclude that this will be my last interaction with your dealership.