A hidden gem for those seeking out a vast variety and choice of fabrics at very reasonable prices. Just make sure you give yourself plenty of time to browse as there is so much fabric / wool/ haberdashery to see you could be there for quite some time . Helpful staff always at hand if you are looking for something specific or can’t find what you want. A trip here is a must for craft enthusiasts, you won’t be disappointed. Now living in Somerset, I still made the trip back up to Kidderminster to buy my Christmas fabric, the choice was fantastic.

Received blatant faulty wool (nothing like the rest of order) Refused to accept, several emails later I even offered to pay for a new one so I could complete my project but they then insisted on £4 postage for 1 ball of wool. Awful customer service, avoid!!

Wouldn't recommend this company as ordered a children's knitting pattern 5 weeks ago and I'm still waiting on it. Tried to contact company by email but got no answer. Very disappointed as it was a beautiful pattern

Ordered grey boucle fleece online around 10.30am 26/07/23. It was delivered at 9.50am on 27/07/23. Product is exactly what I wanted. Delivery was unbelievably fast. VERY IMPRESSED!

The shop is packed to the rafters with fabric, sewing essentials and wool. I visited with two friends today for what we thought would a chance to purchase fabric for our projects. The music playing was deafening, when we mentioned it to one of the surly, overly busy young men. He said he couldn’t hear it. I questioned why it was playing if he couldn’t hear it, as it certainly wasn’t for the customers. Having chosen items I took them to the desk to continue with my search. He told me to put my fabrics ‘down there’ pointing to the floor. I said I didn’t want to put them on the floor. No response..The staff are not interested in walk in customers. We were totally ignored. At the prices you charge one would expect much better service. My friends decided they didn’t want to stay as the staff were so rude. I paid for my items and we left. You’ve lost a long standing on line customer, potentially two new ones. I will be encouraging my sewing class members not to use your company too.

Didnt send me what I ordered, replaced it with something else without consulting me. No real complaints procedure, just email, and wait.......because they dont answer the phone

This is the first order I placed and definitely the last. I wouldn't be writing this if their customer service was good. I received vinyl material which was packed by folding many times and as it took 5 days to arrive by royal mail it was really badly creased and unusable for what I needed. Their staff said as it was not faulty no refund could be issued for me to return it. I gave them advice to inform their customers of how they package material but I was given a statement from the manager who said I was the only one who complained about them! Do not waste your money as I have. Appalling customer service and have no respect for the material or how the end user is using it.

Ordered a couple of fat quarters online,really surprised when they arrived the next day,they are exactly as I hoped they would be,very happy with fabric,will buy from them again if I ever need anymore

I was a bit worried to order because of some of the reviews. I'm glad I took the risk though. Absolutly stunning selection of fabric, the prices are amazing and my order came the next day! Can't fault them at all

Used this company before and never had a problem until now. I placed an order on the morning of 1st June and on the 6th June the order update still said 'in preparation' It took two attempts before someone answered the phone and she said one fabric had been out of stock hence the delay. The order arrived on 7th but one of the fabrics was not the one I ordered. I phoned and no one answered again so on the third attempt I left a message explaining the problem and asking for a call back. No call back and no fabric. Today 8th June still no fabric and no call back. Left two messages again today with no response. Customer service is quite simply shocking or rather there is no customer service.

I recently ordered a sample from two different companies, Oh Sew Crafty being one of them. I contacted both companies and asked that if the sample suits my needs can I have my full order cut to that size instead of sending one huge length of fabric. Both places said yes that’s fine. I happened to prefer the Oh Sew Crafty fabric so I contacted them again to remind them that I was going to order and to cut it as discussed. They agreed again. To be clear, I would not have ordered if they refused to cut it because I already have enough to do for my upcoming wedding. The fabric arrived in one huge rolls. I emailed Oh Sew Crafty questioning why exactly they had sent me this after discussing multiple times that I did not what it. They replied asking if I want them to “look into what they can do”. I’m not sure exactly what they mean by this. I suggested sending it back to them to cut, but I’d like them to cover the postage since I wouldn’t have ordered in the first place. Their response was refusal to cover the postage back to them despite them being at fault. The fact that they are unwilling to cover the postage (probably £10?) to make a customer happy is beyond me to be honest. So yes, now I get to look forward to sitting on my bed and cutting 45 bits of fabric, as if I don’t have enough to do for my wedding.

I placed my first order with them recently and had a query about some fabric. They were really helpful, with great customer service. The green sparkle fabric looks great in my quilt, I think I need more colours! The Christmas print cottons are lovely.

I ordered some polycotton halloween design fabric to make hair bobbles scrunchies and bags. I must say I was very pleased with the quality of the polycotton. Much thicker than previous polycotton I have ordered in the past from other companies. It was sent out and received by myself within three days. Very happy will definitely use this company again. Thankyou Oh Sew Crafty

Utter waste of time placed an order 26.08.2022, chased order numerous times. Status showed processed and sent but never received. I was told they would resend order. After a couple of weeks after still not receiving order I requested a refund (which I must admit I received very promptly). Such a shame really as the website looks good with a vast array of products but not any good if you don’t receive them!

I have been purchasing from this company from when it first opened in a small unit Just outside Kidderminster never had a problem. In the new unit I have been known to go in 3 or 4 times a week. The young men working in the shop are always pleasant and helpful. In fact I’m about to take them a tin of biscuits because they are so helpful.When I was helping to make quilts for the people of Ukraine Neil the owner very kindly donated a substantial amount of fabric to the sewing group. These young men are not stitchers their job is to help you find the fabric you require and cut it for you. This in my opinion they do extremely well.

I’ve now ordered from Oh Sew Crafty on multiple occasions. I placed a large order on Friday just gone and everything arrived Today (Tuesday) which was great. I’ve never had an issue with the company the fabric is great value and there’s such a great range to choose from. Don’t have anything to say about customer service because I’ve never needed it. Overall extremely happy and will continue to be my go to place for fabric.

A fantastic range of stock, however when I asked if they had leather I was told by a young man with a sullen expression “ yeah, it’s there” he was pointing to pvc leather. I said, “I mean real leather” to which he stated “ no”. Doesn’t sound like much but there’s always been an attitude problem and no smiles each time I’ve been. I don’t expect a welcoming parade but common courtesy would be nice. I’m not going again and wouldn’t recommend them, purely based on the unfriendly atmosphere. Which is a shame is I like to support local small businesses. If you like the broad, excellent range of material and accessories and can put up with being treated like you’re an inconvenience then this is the place for you to go!

Terrible dishonest company. I bought a pattern and then they told me that they had sold it for the wrong price so cancelled the order. The reason they gave for the cancellation was that I had cancelled the order, which I had not done. I don't like sellers who lie. Buyers beware.

I responded to a request for a review and submitted a 3* review. However, they only publish 5* reviews on their website so have lost a star here. Pathetic! Not for the first time I had to chase an order that should have arrived as they were awaiting delivery of a product. If a product is not in this needs to be communicated to the customer and options given. Poor customer service.

I used to get a lot of fabric from this company. But have to say I am very disappointed with them now. Constantly ordering in stock fabric. Only to be told a few days later, it's out of stock and won't coming in, or there's a long wait. Sort your stock control. No issues getting a refund. But won't be using them anymore.