Made a purchase of a toilet & Cistern €275:00 so not a cheap item upon installing the lid of the water tank is badly fitting and overhangs the sides looking like it’s the wrong top complained and supplied photos and was told there was nothing wrong Seat is plastic & very poor quality avoid the company inferior products

A entrega e o serviço pós venda são péssimos. Embora os preços sejam mais elevados do que noutros sites, encomendei por serem os que ofereciam a mercadoria mais depressa mediante um pagamento extra de mais de 30€. Além de não terem cumprido o prazo, responderam-me de uma forma muito pouco profissional, pouco educada. A mercadoria parecia melhor do que realmente é. Não voltarei a comprar.

Son un desastre. No cumplen con los plazos de entrega y el servicio de atención al cliente horrible.

I agree with the majority of reviews below, this company provide shockingly bad service and should be avoided. I only wish I had read these reviews before placing my order. Three months later, the toilet has still not arrived. They change their excuses constantly, ranging from delayed in shipping, already delivered??, courier company unable to contact me, tried to deliver several times??!. I am retired, so almost always home and my telephone has a missed call function. Needless to say, none of the above is true. And the final straw, I am now being told they will not provide a refund until the missing toilet has been returned to them. My advice: AVOID!!

Nada recomendables. CUIDADO!! No se hacen cargo de la garantía de un producto defectuoso Sin Uso. Muy decepcionada con ellos. NO COMPREN QUE SU TENÉIS ALGÚN PRODUCTO DEFECTUOSO, NO SE HACEN CARGO. El producto lo instalé en agosto de 2021 (lo demuestro con factura de instalación) en una casa de verano que aún no está la obra totalmente terminada y no vive nadie. Puedo demostrar que NO HA TENIDO USO. Ellos para desentenderse de la garantía dicen que se ha roto por uso. Entonces, un producto sin uso, defectuoso y con una GARANTÍA de, al menos 2años….. QUIÉN GESTIONA ESA GARANTÍA? Espero que la marca Fossil Natura lo haga. Ya me he puesto en contacto con ellos.

My second order from the same company. I first ordered a complete toilet. One part was broken in the shipment but they refused to help me. I had to pay for it again. As it is a needed product fot the toilet I had no other choice. When the second order arrived it was also broken. They sent a new which was also broken. By now I have waited one month to be able to assemble the toilet and cannot wait and risk more. Thebath refuses to refund the toilet so I am standing here with an incomplete toilet where I cannot get the needed part (the water reservoir). Just avoid buying anything from this company. They are of the worst kind and will only cause you pain, irritation and loss of money.

Me han mandado las Tapas de los 2 inodoros equivocadas, me he dado cuenta una vez el fontanero había instalado la primera y ahora me dicen que no me la cambian siendo error suyo. No los recomiendo para nada, son unos incompetentes y además en atención al cliente son muy prepotentes. El regalo que prometían tampoco lo han enviado.