my phone call with Brett couldn't have gone better. he was very professional, informative and helpful. thank you!

Ian was very helpful and friendly he is definitely an asset to your customer service team

Great ! Lovely customer service ,and super fast delivery ,thank you 💕

Ray was fantastic. Thorough, clear and precise. He talked me through the process. Asked about my requirements and answered my questions effectively. Very happy with the initial call.

the way Dean handled my case was very open, honest and so professional. I felt at ease and given good customer care. Dean appeared very knowledgeable too.

Drew was polite , professional and contacted me as agreed - very happy with the contact and communication

Although I had issues with my collection, they managed to get it resolved within 2 days. Communication was good.

Matthew Morrin made the process quick, smooth and easy to get set up.

Call answered quickly and politely. My query was dealt with efficiently and questions answered. My call was logged (about upcoming changes to waste disposal).

The customer service agent was very helpful and polite. She helped clarify a misunderstanding and then took steps to help with the issues this had caused. Very professional and patient.

We have missed 3 bin collections which you will not refund us for. You have take £7.92 out of our bank account without our knowledge, you then say that it was done incorrectly but instead of crediting our bank account as requested, you credit our account. We are awaiting being moved from Veolia to Biffa but the bin collection keeps being delayed and you can't tell me a date for when the Biffa bin will arrive. We have rubbish overflowing which is unsightly. I'm extremely disappointed with the whole service/situation.

Bins remain uncollected - in fact I have 2 as 1 hasn't been collected since change of supplier! I'm now having another change of supplier so I have 2 full unemptied or not collected bins that I'll probably be stuck with. Also to cancel the contract is like 6 months notice! Avoid this company go to the waste carriers direct as I plan to!

Prompt service, easy to understand procedure. Set up and completed in minutes. Great service.

Very helpful, professional and clear with all aspects.

Very easy process, Jake was very pleasant and professional.

Make sure you read the small print regarding auto renewal - keep you locked in with difficult cancellation policy and hike the prices until you are paying double the market rate with no escape without threats of huge fees to leave... avoid at all cost.

Great and easy to set up

Thank u so much billy might of spelt that wrong . So I had an inquiry billy was able to manage it perfectly and I signed up too a new service. He also told me about the new changes coming in from the government thank u

I was told that the service was reliable that’s why I went with this company stayed in all day for the bin to be delivered had a phone call at 430 to say there is a problem so it might be here tomorrow is this the way to start a contract what they collect is what they are Rubbish!!

My problem was delt with very quickly with no issues.