Poor quality products, I bought a king-size duvet and hotel quality pillows. Duvet filling has come apart and the pillow depth is half the size.

Absolutely shocking. Bought cushions and cushion covers. The colour of the covers were not even similar to the advertised photo. Wanted me to pay to send everything back or accept a £10 refund. Over £20 out of pocket! DO NOT USE THIS COMPANY OR BE PREPARED TO BE OUT OF POCKET!

Bought reversible waterproof sofa covers - 2 seater - these are very small for a 2 seater sofa

Brought a duvet and sheet through OnBuy.I paid for the goods but did not get them.Very unhelpful when asked where my stuff was they just told me to take it up with OnBuy.Reading other reviews,I’m not the first person they have done this too.Dont purchase anything from these people unless you want to throw your money away

Do not order from this scam company. Emailed them 3 times for an exchange. No response.

Appalling company - I wish I’d read these reviews before ordering from them. Two sofa covers ordered. What turned up was far too small and made in fabric so thin and cheap that they’re not fit for purpose. Have emailed several times to arrange to return them but they are very experienced at ignoring emails and failing to reply. Don’t order anything from them - they are not far from being a complete con.

I've been told I'll be able to do return. Later I was ignored.

They had a blanket advertised as a king size duvet. when I recived it it was a single got in touch they say the name of the duvet is king size not the size. if that is not false advertisement I don't know what is don't buy from this company

Ordered the sofa covers for 1 two seater and 2 lots of single chair ones. They sent me a three seater and a two seater. Email offer a discount for keeping them, I said I’m not keeping something that’s pointless me having lol So warehouse is up the road I can drop it off. I opened the two seater and tried it on. Crap didn’t fit right kept sliding off, the elastic to hold it in place was to small for a two seater. So I phoned the company explaining what’s happening and was told to drop both off for a full refund. Dropped off took photos like that asked. Refund half the order, haven’t received other one, emailed photos as proof both dropped off. Week later still waiting. The material was thin and cheap wouldn’t recommend.

I wish I had read reviews before ordering the 15 tog duvet. Absolute rubbish, feels like that cheap paper tissue. Waste of £14

Received a quilt which was damaged. I have been in communication with this company and tried to get replacement. They are putting everything in the way to try and get me to accept a discount for a quilt where the stuffing is coming out. As I want a perfect quilt which is fit for purpose' I have had to send many r-mails rejecting discount as issue will,more than likely, worsen. I am disabled so this is a real hassle.

Great product at a good price, wash like new every time, fast delivery, packing could be better

Purchase waterproof sofa covers for protection from your ur dogs on our brand new sofa, NOT WATERPROOF WHAT SO EVER, absolute joke, will never use them again

Ordered sofa cover, it arrived very quickly and is a great product. I have today order more for another sofa. I ordered just one due to some poor reviews on here but I am happy to order again and I had really good service

Purchased a bed set but was very disappointed with it. Terrible quality product, loose stitching and so thin it was semi transparent. The material is so rough, it’s like sleeping between two sheets of sandpaper. I don’t recommend this product at all.

Purchased Imperlal Rooms Fleece throw (through ebay) false advertising. Thin throw despite picture of about total 500gsm IT IS NOT!

I've had good experiences from this seller, reading that they've had bad reviews, all my purchases have been fine, one missing item from my order but they dealt with it straight away and delivered the next day, the customer service I received Was excellent keeping updated at all times, I can't rate the quality of products as not put up yet but from what I paid and what I've seen it's pretty good, with renovating my home most still in packaging ready to be put up, tbh for the price you pay, if I wanted super quality for the type of curtains I received you would normally pay well over £200 for and I paid less then £35, so really the quality is the manufacturer error not the seller I suppose, I will continue to purchase from this seller its always been a pleasant transaction. People do expect amazing quality for little money but you get what you pay for on a budget.

Ordered curtain poles that said "contains hold backs" in title and description but they did not arrive. Order summary also said they were included. When I called to query why hold backs were missing they said it was a mistake on their website and I should have selected hold backs as an additional item at extra cost. They said they wouldn't honour my order despite their website saying they were included. Dreadful false advertising and customer service. I will be contacting Trading Standards AVOID buying from them.

I bought a rug , they havent let know about the order , I emailed them had no answer but in 3 days after my purchase they emailed me tracking number and delivered my item in 5 days. I am happy with my purchase and the delivery time . Thank you

IT'S A SCAM - BEWARE! Very poor quality products, and they don't provide refunds even when you can confirm they've received the products back. Then you get LOADS of marketing mail that they won't stop sending. Reported them to Action Fraud and the Information Commissioner's Office