Don't believe what they say on there website,same day pay out when the receive the fone , load of tosh! I sent my fone on the Monday special delivery. They got it on Tuesday heard nothing from them, I foned them on the Friday, guy on end of the fone didn't seem to know we're my fone was went to check the records , came back an said ' oh yea you must have dropped your fone the screen is hanging off ' my screen is imaculate ,chips on the side but that's it . He then says a price that was a lot lower than what was first offered I refused got my fone returned and was my screen hanging off No.

Phone was received by these guys on a Monday, took 4 days to get a response where they lowered the price by 25%. They emailed me from a Gmail account which seems a touch unprofessional, and is also an email address not listed on their website. Took 5 attempts to answer the phone and wouldnt solve my query over the phone, had to wait for a call back. Still waiting! They recieved the phone 2 weeks ago now and still have not paid out.

After initial problems through lack of contact everything was corrected today.The problems were explained due to a employee that left and the backlog due to this problem.After speaking on the telephone evrything was sorted in a timely fashion and payment was swift.

Had an email promising payment that day if I accepted offer. No payment forthcoming, sent 2 further emails, no reply. Had to phone twice and eventually got money. Good, fair price paid compared with other companies.

2 days after receiving my phone they got back to me with a price reduced by 1/3!! They offered to return my phone if I wasn't happy with the offer, now 7 days and 4 emails later I am still waiting on a reply and my phone! Wish I'd listened to the other negative reviews.

Good service - offered a good price for my phone and the acknowledgement of the Phone being returned was quick. It did take a little while longer than I expected to be paid but it was only a couple of days (I guess I am impatient).

Almost three weeks later, finally received payment. Had to email almost every day and got the same response, "we shall process that right away" and "emails not working" not good enough when you advertise same day payment after phone has been checked and received. Fair enough payments can take 48hrs to show, but not three weeks.

I will never use this company again. Send away a phone 2 weeks ago and still have received my payment for my device, plus they said it would be 24-48 hours !!!!!! LIES!!!!!!

lthough the packaging was sent out very quickly, I did not receive any news for 5 days after my phone being delivered. A quick phone call and I was told they had no record of receiving it, but they would 'check to see if they lost it somewhere'. After 5 minutes they had mysteriously found the phone and sent through confirmation of the price, and notifying me that I would receive the money in 24 hours. After 5 days and no money, another quick phone call, and again a confused answer claiming they didn't know why I had not received the money. Sure enough 5 minutes later I had confirmation they had sent the money. Fairly unprofessional, bad mannered contact, but I did receive the money after prompting, and a better price than other similar services.

Quoted the best price for my old mobile phone, with no delays in sending the packaging & transferring the money into my PayPal account on receipt & inspection of the item. Excellent all round service.

Utterly shocking service from Goodbye Gadgets. I received the email to confirm that they had received my order and they said that payment would be processed within 48 hours. A week later, without hearing anything from them, I phoned up to chase the order for them to say that the was an issue with my devices and they'd email me later that day but I wasn't contacted before hand which would have been nice so I knew what was going on and why I hadn't been paid yet. They didn't reply to me until the next day saying that the iPad I sent in was heavily scratched (which I wasn't, there was light scratches at best) and the iPhone's power button was stiff so they deducted value from the total order. After agreeing to the new price and being told I'd have the money within 24 hours it took me to phone them up again to chase it 3 days after being told 24 hours and even then they said it could have been longer if I hadn't have phoned up. Any review on here with more than 3 stars really can't be trusted and the negative ones are a more accurate reflection of the service you'll get. I highly recommend using one of the larger companies like Mazuma as although they offer less you'll actually get your money quickly and much better customer service.

No funds yet after 4 days no update as to why delay not acknowledging emails with enquiries. Wouldn't deal with them again or recommend.

Having sold previously on goodbye gadgets successfully and smoothly, i thought this time for my iphone 6 would be as smooth. However payment to my account took exactly a week from they item being sent off! I tried to contact goodbye gadgets via telephone and the phone was not answered on numerous occasions, the phone was sent off on a tuesday and was royal mail tracked delivered to them on thursday, i got an email saying we have received your device and payment will be made within 24-48 hours, this was not the case as i got my money on tuesday the following week!, please avoid! Misleading to say "payment sent same day we reciece phone" , really unprofessional company.

Sent phone by recorded next day delivery. Got an email to say they'd received it. Heard nothing after 48 hours and had to chase. Offered a lower amount which I accepted and asked for confirmation email that funds would be transferred - told that they don't send emails out!!!! Irritating service - if service is actually the word that applies here.

I sent my phone special delivery and it was delivered, and signed for at 9.30am Thursday. I got an email Friday saying my phone had been received. Then I heard nothing else and received no payment for 5 days. So on the following Wednesday I called them and was told that payment had been sent on Sunday. This was obviously a lie, because if payment had been sent Sunday, it would have been in my account by now. I called the bank who confirmed nothing was pending, so I contacted GoodbyeGadgets again and told them to pay up, which they did by 5.30pm on Wednesday. All in all, it worked out well - they paid the full amount for my iPhone 5s that they said they would, but it wasn't totally smooth.

The transaction went smoothly I would use this company anytime Best price I could get on the net for my Samsung galaxy s3

Initial valuation and instructions from web page were excellent, and follow up confirmation that my item had been received and payment would follow in 24-48hrs. There was a slight delay at this point, I phoned the company spoke to a helpful gentleman called Paul who appolgised for the delay, verryfied the amount that I would be paid and transferred it immediately to my bank account. I would use them again.

Good company to deal with, straight forward, did exactly as they said and I would have no hesitation recommending them based on my experience.

Sent in a Samsung galaxy s6 only 2 weeks old this week , I was only selling because I got the s6edge+ as a gift. The phone was sent special delivery on Thursday 17th September and received by goodbye gadgets on the morning of the 18th. I heard nothing from them other than an email confirming that they'd received my device. I emailed them on Monday 21st Sept asking about the progress of the sale only to receive an email back one hour later stating that the phone was " chipped at the back " and " the screen is heavily scratched" and so they would have to revise their offer of £230 and instead offered £155. All this would be good and well and quite fair had the phone actually been scratched. It wasn't. At the point of posting as witnessed by the post office employee the phone was in mint condition. Immaculate. It was also taped in place in its original packaging and then sealed in a large bubble wrapped envelope so damage in transit was certainly impossible. I have asked goodbye gadgets to return the handset to me and have also begun the process of bringing legal proceedings against goodbye gadgets. I did take photos dated photos of the phone immediately before posting so luckily those along with the post office employees sworn statement will hopefully discourage goodbye gadgets aka Dean from ripping off or attempting to rip off someone else. I still haven't received my phone back so it will be interesting to see what damage they have caused.

Thank you Goodbye Gadgets for being the Most Competetive and Best option for trade in handsets . Reccomended to all ....Give it a go and find out for youraelf !