Ishani was extremely helpful and communication was excellent.

HAPPY CUSTOMER I've been with Bristol Energy for two years now and am very happy. They are always extremely helpful on the phone and their prices are reasonable. Excellent company and I like the green tariff.

I saw a discrepancy in one of my bills and contacted BE via email over a month ago. Have done this now 5 times using all the BE email addresses i can find: hello, customercare, salesandrenewals, & customerdisputes No response except the generic one from salesandrenewals saying thank you for the email. All emails had my contact details, account number and bill number so no excuse for ignoring them Still waiting... ------- Just a quick update to my note for anyone it may help: The discrepancy was an inflated standing charge that i noticed on both gas and electric in my bill dec 2020 to feb 2021. £20.85 total in BE's favour. The price was correct in previous and subsequent bills. This could be easily missed and may affect more customers for all i know.. I have been a customer for several years and previously BE were fine at responding. I am now on email 6, sent weekly over 6 weeks, still with NO response except the generic 'thanks for contacting BE'. DISGRACEFUL! ------- 7 emails, 7 weeks, still nothing. Not even a response on here. Perhaps this is a bigger issue for more customers then?.. Ombudsman next week..

✅✅✅Thank you Ishani & Bristol energy! Amazing customer service! Superb! Very very helpful and very understand, would definitely recommend my friends and family to Bristol energy, amazing staff member very friendly and helpful, she was able to listen to my concern and took time to help me through many things and get it all sorted for me! Absolutely happy with the customer service! 10 out of 10! ✅ lady’s name was Ishani! Thank you so much!✅✅✅

I wouldn’t normally write a review like this but I have been so disappointed in how long it is taking to get a refund after an account closure. It took 8 weeks for a final bill to be issued despite several phone calls and accurate meter readings. I was then advised 10 working days for the cheque to arrive… well, I think we’re on day 13 and nothing yet! Will never use again. Richard

Ishani has provided excellent service today. Bit of a mix up with my final meter reading but hopefully now all sorted.

Better review if you refund the £550quickly

I am writing this review because of a recent strange experience - I had problems getting my bank to recognize Together Energy's bank - at least that was how it appeared - I phoned up customer services and spoke to someone called Cameron - who - once he knew I was recording the conversation - [ I record in case I need to follow any instructions ] became panic stricken and through his tears told me he has to terminate the conversation - I asked to speak to a manager and he left me hanging for over half an hour before I gave up and hung up and re-rung - This time I spoke to a Stephen H - Stephen the poor chap sounded like he was having a heart attack once he also knew I was recording the conversation and hung up on me I still had my problem So knowing it was likely to cause someone hassle I made my payment into BE's old account - I received a reminder of non-payment and having no worry because I had paid - thought how do i communicate to tell them where their payment was - I don't know anything about telepathy - I burned half of Dunwich woods and lost five really good blankets to the flames, trying to send smoke signals so that was a skill I was never going to get good at - I had better try one last time phoning them This time I spoke to a Nkanyezi Mnguni - I explained what had happened during my last two attempts at phoning - and not caring whether I recorded the conversation or not, he settled down for the following hour until my problems were solved - He even followed up with an email to explain what he had done - and he also checked up that my bank and Together Energy's bank were linked properly Customer service at it's best Maybe Cameron and Stephen were having an off day - I will probably never know But Nkanyezi [ English name James ] put everything right in the end and restored my confidence in Bristol Together Energy - Why I award five stars I have always been and still am - a happy customer since joining Bristol Energy - I read my meter at the beginning of the month, and receive my monthly bill on the 10th of the month - no stress - no worrying really easy to estimate what to expect on your bill More civilized than quarterly bills Incidentally the banking problems I had were of my own doing

Always good to deal with!

A 2 year contract with BE has just ended, as I have had no problems with them in this period, and the fact that the new deal, is cheaper than the big 5, I decided to continue with BE as my Energy supplier.

I joined Bristol Energy through Compare the Market. It took them SEVEN months and an Ombudsman complaint, coupled with a conversation with their then CEO R Orna before I was actually connected to them. Seven months later, I moved house. It’s been seven weeks now and still haven’t had a final bill. I’m £700 in credit and I’ve just been told today that it’s going to be another SIX WEEKS before I receive my refund. I’ve rung them, frustrated and they just don’t want to know. Together Energy, who own this shower should hang their heads in shame. Avoid them like the plague. I’ll be contacting the Ombudsman again. UPDATE. contacted customer services. Told my final bill will be produced 25/08/2021 THEN ANOTHER 6 WEEKS TO PAY ME BACK WHAT THEY OWE. Further updates to Follow. So…Final bill not produced. When I rang on the 26th. Sh….n from the complaints team asked me to “Please give me until next Friday (3rd September) to sort it out….. I have to get the billing team to sort it…” Just a little reminder Sh….n. Only two days left.

Overall quite good, but it feels like a bit of a battle keeping the direct debit down. BE are constantly trying to increase it despite me having a positive balance

needed a push at times but overall a good company

If you keep up-to-date with your meter readings and keep an eye on your online account, you should not encounter any problems. On the odd occasion that I have had to query something, staff have been very friendly and helpful, solving problems quickly.

I posted a one-star review on July 28th. The issue raised was promptly dealt with by Cara, who authorised a small refund payment. On the basis of Cara's timely response and my own positive experience of Bristol Energy when I was a customer, I was poised to post at least a three-star review. I decided to wait until I had at least received the original credit balance refund on my final bill, issued on 21st July. Under OFGEM rules that refund should have reached me within 10 working days, or be subject to a £30 compensation payment. It is now Day 21 and I have received nothing. I chased payment at Day 14 and was told that I would get the cheque within 15-20 days of my final bill. Clearly not the case. My second refund payment is now at Day 15 and no sign of that, either. What is going on, Bristol Energy? By my calculation you have now incurred two compensation payments on my account. What a waste of my time and your money. This is all so disappointing and frustrating. PLEASE, PLEASE LET ME HAVE MY MONEY!!!! I am posting on Trustpilot again as I have no confidence in your contact centre staff being able to give me reliable answers. Update: I have received the small refund payment organised by Cara. It was paid directly into my bank account yesterday. Thank you for that. Now: when am I going to get the original credit balance paid? It is 22 working days since my final bill was issued.

Left bristol energy 26th june, kept putting direct debit up, and ended up £222.54 in credit final bill sent 2nd august. However got sent a letter 4th august saying they cancelled my direct debit, then the same day the £222.54 credit disappeared off the app saying refund, but no reference given, and the money has not arrived in my bank. How can they refund when they cancelled my direct debit. I understand refunds should take max 10 days or they have to give compensation. I emailed on 8th august and 16th august, no replies at all. Very poor service. Worst energy company i have ever used. See you get quicker replies on here. Will have to consult ombudsman if not resolved soon.

Shocking company, switched to them in May as stated no changes in monthly fee blah blah. Have no doubled my monthly payment emailed them on 24th July, no response, chased on 26th... Still no response. Will be switching energy supplier 100%. Appalling company, avoid at all costs!!!!!!

Shaky start but good customer service. Few issues with new account and then my login not working. Got very frustrated but once through to their lovely team it was all sorted in a few minutes.

No regrets moving to Bristol Energy.

I notified the company in May that I had moved house from my previous property where I had a gas supply account with them. I did cancel the direct debit as I had moved and they were still taking money out of my account even after moving. I did receive a final bill on the 11th April 2021 and am still waiting for the credit to be refunded of £62.85 according to that date. I did email them on 9th June providing details of my new property, when I moved out and my landlord's property for confirmation of my moving out date. I was told by email that it would take 6 weeks to generate the final bill and refund my account with the credit due. It has now been over 9 weeks and I still haven't heard anything off them. I have since sent them an email as of today (15th August 2021) and am now awaiting a response from them.