money refunded

I have recently become a customer of Bristol Energy on 27th August. I have sent many emails without a reply from them about my account and sending a meter reading. Their phone tells me I'm no.26 in the queue - I'm not going to wait that long. Pete Smith

I like being able to see my energy consumption before paying for it. However, I would prefer to do this quarterly rather than, as at present, monthly. Otherwise, no problems.

Cancelled our account on 29th June and got our final bill on 31st July which showed a credit for a significant amount. Three phone calls with the "cheques in the mail" story, a phone call answered by an answering service promising a return call in 2 days which didn't happen, an email to the Complaints people with no reply - I've had enough and my next step will be Ofgem. I've given them one star but only because there's no choice for anything lower. If I took this long to pay my account Bristol Energy would be turning off my powe. EDIT Cheque finally received today 4 September!

Spent a very long time trying to get answer on phone as my electricity needed updated spent most of my day on hold . Very anoying ...

Following on from my review on Trustpilot 25th July 2021 - regarding having paid my final bill to escape the torment of being a hostage ( cannot justify being referred to as a customer as Bristol Energy would have to demonstrate they provided a service first) - Bristol Energy - emailed me 12th August , to say that while they try and find my payment lost in their Finance Dept - they would suspend sending any further "reminders" . Well thats a lie - every day I receive a phone call, text and / or email from the Credit Resource Services ( MYCRS ) stating that their client Bristol Energy is owed money !! I am now actioning legal action and my compliant to the Energy Ombudsman in hand with the expectation of compensation for the constant stress of threats, harassment and inconvenience caused by Bristol Energy. I will continue via Trustpilot and social media to bring to the attention of potential victims how Bristol Energy treat people.

I have been very happy as a customer of Bristol Energy, esspecially given its eco-friendliness.

Never had an issue with Bristol Energy, great service, authentic green tariffs and competitive pricing

I left Bristol Energy at the end of June when i moved house and requested a refund of my over-payment immediately. After waiting a couple of weeks i called customer services to be told my name was on 'the list' to be paid by cheque but this would take UP TO 14 working days to arrive. I waited the 14 days and nothing arrived. I then called CS yet again to be told yes, my name was on 'the list' but for some reason last time the accounts department deleted my requested. Again, I had to wait a further 14 days for my illusive cheque to arrive. Guess what, it didn't arrive! I called CS yet again, to be told that yes, I had waited long enough and this would be resolved today along with £30 compensation for the poor service I had received. The member of staff on this occasion admitted that a cheque had never been raised (despite me being on 'the list') shocking!! I asked that the money owed go straight into my bank account as refused to wait for a further fictional cheque. This apparently meant I had to wait 10 working days for this to happen and guess what, it is 10 days today and I haven't received anything. Each time i contact Bristol Energy I have been fobbed off to get me off the phone - next stop is the Energy Ombudsman. Final bill generated on 1 July . Ofgem state that customers must receive compensation for every 10 working days post final bill. To date I have been kept waiting 43 working days and am currently owed £??? not £30 compensation. They do not appear to have a complaints department !!

I wish I could give 0 stars. Absolutley terrible customer service. They ran up a debt without letting me know for 3 years! I had no email or letter sent through to me, I assumed because the monthly debit was coming out all was well. They are ridiculous. Do not I mean do NOT use this company and be sure to make everyone you know how awful they are!!

I was with them for 2 years. During which time they continued to collect more money than we were using. Asked several times for the over payment, with no success. In the end switched suppliers to try and get my money back. Still nothing after 2 months. Now they saying they issued a cheque 6 weeks ago!!! Of course never received this cheque, so they still are holding on to the money. Please don't use these people. It will cost you!

Why are you replying to reviews on here BE but not answering my calls or email. I live in a 1 bedroom flat. Gas only tariff..(electric hob and shower), my heating has been off for the last 6 months and they have put me up to £107 for my gass bill from tomorrow.... this is after putting me up to £40 a month from the beginning of the year. They have had over £400 from me since the start of the year. Criminal.

DONT USE Selected this company to move energy, what a joke! Couldn't set up an account despite having an email requesting that I submit my meter readings. After being on hold for ages I finally managed to speak to someone, only to be told that the account had been closed on the same day as the email was sent to request the readings!!! Person informed me I would be put through to customer service only to find I was in an even longer hold queue...gave up and will find another energy provider

Having paid my bill fully on 8th AUGUST i have been chased for payment every day since by phone, text,and now collection agency! On one day,after finally getting through to customer service,was told to send photo proof of my payment! Then they would stop chasing. Also given the wrong email address, so had to resend. So bizarre. BE must be in quite a mess.

Unquestionably the worst Customer Service in the last decade. Disputed increase in monthly DD - no reply to phone calls (outsourced) or emails. Changed to new Utilities Company, informed BE by email no reply. Received final account by email asked for a letter showing amount owing refused. Now threatened by legal action by phone and email. Asked again for a letter by post. No reply. I give up

This time a refund cheque has finally been received, this is after been told four times previously that one had been sent out. So much hassle could have been avoided with a clearer, truthful and accurate refund policy.

I find Bristol energy staff very polite, efficient and helpful. My gas and electricity bills very easy to understand.

AS YET STILL NO REFUND. Third review. I have been waiting for a refund of credit owed following a change of supplier. Having made numerous phone calls previously, each phone has involved been told my refund has been issued, and they will raise a complaint and I will receive a phone call back from the complaints team within 24 hours. I have not received a call back on any of these previous occasions, and are still waiting for my refund. On two occasions I have also been told my case has been passed to a supervisor and again I will receive a phone call to discuss. Again neither of these phone calls have arrived. After yet another phone call this morning, I was told I would receive a call back from a manager before 12 midday today. The phone call came at 11.45am (yeh) and I have been assured the payment will be made directly into my bank account within the next 24 hours, at 5.30pm no payment has yet been received. The payment has till 11.45am tomorrow to arrive in my account before another call to them will take place and another review will be given here on Trustpilot.

I sent you an email on 20 August asking for written confirmation of a revised DD for my monthly combined gas and electricity payment from your agent Jeniffer, of £110.48 starting 1 Sept 2021. I have no had that. Instead I have been sent seperate annual energy statements for gas and electricity despite my being a dual fuel customer. These are of no use to say what my September DD is going to be or to confirm the information I was given by telephone. Your customer service remains abysmal. If what was agreed on the phone is not verifyied in writing I have no proof of it. I am currently preparing to go on holiday on Sinday so will not be able to check my bank account until I return.

Until recently I have rated BE at 5 stars. They have competitive prices, bills were raised promptly, no problems with DD increases etc. Sadly, Customer Service appears to have collapsed. I had a smart meter fitted at the end of June and had issues with the in home device. Initially I sent an email to BE and after a few days tried the telephone. Answered quite promptly and the guy was polite and helpful - put me on hold while he checked with the relative department and then confirmed that he could get readings from the meter and they would fix the IHD remotely - never happened. A few days later I had an email from Anna apologising for the delayed response and giving some tips on sorting out the IHD. Anna asked that I respond to the email and I did that the same day. I sent three follow-up emails but no response. Finally I sent another email listing the saga and saying I was close to leaving a bad review. Still absolute silence - WHY? Bottom line, I changed providers. I also registered with Loop and within 2 hours I had access to all the information from my smart meter with monthly, weekly and daily usage available and right down to graphs showing each days use by each half hour. I can only assume that BE have some problems reading smart meters but don't want to admit it. Such a shame as they have done so well previously. Even had my final bill from BE on the day of the transfer to my new provider. Thought b3 stars was fair based on 5 stars for most things but 0 stars for recent customer (ignoring) service.