All has been fine with this company - have just renewed for 2 years as their prices were very favourable in a compare the market search. If it continues this way I'll be well pleased.

I am obviously overpaying on my direct debit since I am well over £100 in credit. I have twice emailed asking for a refund and decrease in monthly payments; both of which I am legally entitled to. So far I havent received even the courtesy of an acknowledgment. I am moving my account from your company.

Good costumer service

Generally good, but the app makes my phone crash so I have deleted it.

I have being with bristol energy for a few years now and always trust them,hope this can continue into the future.!!!

I am surprised your Accounts staff are unaware I have a Smart Meter, and as such understand you can remotely read my meters. I was informed last week you required me to read the meters so you could send me a refund of the large credit balance which has built up. I am still awaiting a refund.

I have telephoned on several occasions just for information and each time the person I spoke to was very friendly and helpful

Fantastic customer service, competitive pricing and great products / services on offer.

Excellent service provided helping me to change to an appropriate tariff in marked contrast to the service recently received from a very large competitor.

Bristol Energy has provided a great service. Regular requests for meter readings that are used to give a correct billing. Customer Services have always been accessible. Switching to Bristol Energy was quick and easy.

I have been with Bristol Energy for a few years and are pleased with their service

I had difficulty accessing my new account because in stage 2 the link was not highlighted,I found the man who helped me really helpful, polite and clear in his instructions His name was Caihlin.

I have received good professional service from Vernon who was very friendly and helped me with my online account

Ishani was very helpful taking my meter readings.

Siyranda was very helpful, and very respectful , great customer service experience 👍

Nontokozo was really helpful and friendly. Recently moved to a new property, had been struggling to set up a new account. Nontokozo assisted me with setting up the Be app and revised my bill. She made my day 😊

was just about to pull the trigger to renew with you, but as no one to answer the phone or call back option looking elsewhere, prices look good mind

Posting on the 24/08/2021.. Left Bristol Energy on December 29th 2020 !! Still waiting for my final bill and refund plus Ofgem compensation of time penalties !! So Almost 9 months and no payment received as yet !! Been to the Ombudsman, they found in my favour and BE was told to pay up !! Still No Payment.. Raised umpteen complaints, latest yesterday 23/08/2021 again ! This company needs a £50.000 fine !! They are treating customers with contempt and bullying tactics.. Should not be in Business !!! In Answer to their comment about being under investigation !! 9 Months investigating just proves that Customer services @ Bristol Energy Lie, ignore customers, and just do not want to pay what they have been fined to pay !! Definitely the bad boy of all Energy Companies !!

I am in the process of switching to Bristol Energy and had cause to call for help in setting up an online account in order to submit my first readings. I received first class service from Caihlin who could not have been more helpful. Fabulous customer service!

Spoke with Ishani and was very helpful!