I keep trying to get a for the end of my contract as think i am in credit. Like trying to talk to GOD. I will one day but who knows when. get your act together or you will lose customers. Since taken over only 2 star at best before 4.5 stars.

Customers are invited to renew one's fixed tariff contract online, but after logging in there is no button visible for this. In the end I gave up and phoned. After 10 mins I got through to someone who knew nothing about the website (so specialised is his role!) and he took some persuading to feed back my experience upward (distinct from making a note on my record). He did explain the options clearly enough, but all involved a substantial price increase on last year (the percentage rise is not stated).

Very happy with the service from Bristol Energy. Recently had to renew tariff and they did it for me via email, no problem. From personal experience would certainly recommend.

This company has gone downhill. I got overcharged by a rude individual when I called up to set up a new direct debit. Instead of putting my direct debt monthly she did it weekly. I’ve been trying for over 17 days to get my money back. I got my mum to join and now I’m Regretting it. I will cancel both of them. They owe me over £300. Absolutely ridiculous!

Used to be a great company. Now very much not so. Seem far more interested in keeping you as much in credit with them as possible. Final straw was when already 3 months in credit, they increased DD to same level as the full winter bill. Been asking for the credit back since February, had 4 replies but no credit. They offered to reduce DD to an acceptable level but has not happened. I have now cancelled DD until the credit is used. Immediately got a threatening email about standing charges increasing which is not in line with the tariff I am on. I sense an official complaint with the regulator coming if it does, as this will be a clear breach of contract. We are not talking a small amount of money here, at one point I was £850 in credit with them. I assume this saves them a lot of interest on borrowings. If you want a smart meter, forget it, been asking for 3 years. Tariffs are rising exponentially and I seriously doubt they will be worth staying with after current one ends. I have witnessed the death of what was once a wonderful company.

Used to be a fantastic company to deal with but since the takeover my account has not been updated and now want double payments to clear arrears. Cannot speak to team call gets sent on and they will contact me but no good if not at home!! Will look to leave asap

Have spent ages trying to open an online account, keep going round and round in circles, dreadful website. I will be changing supplier at the earliest opportunity!

When was Bristol Energy was okay since company changed the name or the ownership absolutely unprofessional takes really long till can speak with someone if its an issue! prices went up also not happy with this company anymore

Just signed up for our 3rd year with BE. Very happy with service. Helpful staff. Excellent app, so straightforward to use. Would not hesitate to recommend.

The way in which you operate suits me fine to be able to have monthly bills on line allows better budgeting and your system of collecting usage is very good. The fourteen day payment period is also very helpful I have only had one problem since you became my supplier The non arrival of an on line bill which was quickly rectified with a phone call to customer services. Keep this service and your unit costs down there will be no reason to change. Regards M Tompsett

They keep putting my Direct Debit up it started at £52 per month and now they want £91 per month despite my account always being in credit sometimes as much as £450 in credit. When I asked for them to refund this they said OK but wanted to retain 2 months payments so that I would not get into debt, which I never had.

Excellent service. No price hikes. No surprises.

Good value. Choice of tariffs to suit your lifestyle. Good explanation of alternative plans. Good value if you can't have a dual fuel tariff. I can only have gas only as my electric is bulk buy on a Park home site.

Customer service not as good as it was. When I called could not deal with my query and said would call back. The call never came. Called again and part of query now resolved. Also suddenly started to ask for monthly readings which are not convenient.

Don't ever get in touch if you need an answer in a hurry. They took 3 weeks to answer an email query and they use a third party to answer their phone calls, which means you can't get an answer straight away using the phone route either. Oh and check to make sure that they've added you to the national grid database as well, as if they haven't, you can't shop around when the time comes for contract renewals.

Absysmal Customer Service, if it exists. Written twice over the last 4 weeks questioning why my Direct Debit is increasing by 17%, on a fixed tariff, when I'm over £200 in credit going into the summer. Haven't had single response. Another soon to be ex customer. Update. Just received their standard "sorry" reply with no offer of help. Think I'll contact the regulator and report them.

Bristol energy suddenly stopped taking a monthly amount from my bank account (Direct Debit) and demanded I pay monthly. There is no mechanism on the website to re-instate a Direct Debit. They are (effectively) not answering the phones and an email query sent 2 weeks ago is still unanswered. They have really gone off since being taken over. Time to move on I think.

I have found Bristol energy to be easy to get intouch with and renew tariffs. Since being taken over I have seen prices rise sharply. I know a lot of this is due to the wholesale market. Word to the new owners. There's not a lot of difference with other suppliers now. Infact there are cheaper deals out there!!

You state that I am on a variable contract in one statement and on a fixed one in another!!! There is a difference BUT your call centre person could not explain the reason but acknowledged that that was in fact the case.

I have 12 properties in London, this is so far the worst provider, I have been trying to speak with them since weeks, since no success.