They covered all the small things

Staff were extremely helpful and no pressure when choosing the vehicle

Great experience at Nathaniel Car Sales from the initial test drive to pickup. Terry was the sales rep who looked after me through the whole experience and was brilliant. There was zero pressure and he went the extra mile to ensure everything was perfect. Now a very happy owner of a beautiful Alfa Romeo!

Fabulous staff and very patient and helpful

Excellent customer service.

Hassle free purchase. Great communications, helpful and friendly staff. Wife is pleased with the vehicle which was very well presented.

We got a new MG HS from the Cwmbran showroom and the service we received, particularly from Gwyn Evans, was excellent! He truly went the extra mile, for which we are beyond grateful! We wouldn't hesitate to buy another vehicle from the Cwmbran showroom, and we would recommend it to others looking to purchase a car.

Just bought a mg3 hybrid,this is the 2nd mg iv bought from Shane Perry at the Cardiff showroom. Usually when I buy a car I feel like I'm being done over BUT for the second time with Shane I feel the complete opposite, so friendly, welcoming with an honest persona. Thanks guys.

Helpful, knowledgeable and friendly staff.

Very friendly and professional sales staff. Not pushy and took time to explain. Would throughly recommend to anyone.

Very Good Customer service no old style car salesperson speaking total rubbish. Great Value and easy to deal with staff.

Recently purchased a new MG from the Cardiff showroom and was blown away by the service received at every stage. Shane could not have been more helpful and not once did I feel rushed or pressured, he just left alone until we were ready to ask questions all of which he was able to answer clearly and confidently. We would highly recommend Shane and Nathaniel Cars should be looking for a new car.

I was promised mats for the car but did not get them

Firstly, the team were helpful and friendly. We ended up wanting to look at a car from a different branch, and they made sure to bring it over. The rest of the process - from fixing up a few little details on the car, to the final purchase - was made easy and and enjoyable. Simply put, it was an excellent experience.

Great service overall. Tom wasn’t too pushy and had all the information I needed. Also happy to work out a schedule to fit myself and sorted my private plate too.

The sales man, Damian, was excellent. He gave us great service

Julian was fab, really helpful. Not pushy. Great experience.

Great people in charge of selling the cars. They take personal care of us.no pressure is put on us to purchase a car.

Elliott and Greg made the purchase and collection of our new ZS very easy and hasle free whilst vert professional at the same time.

I have been very disappointed in the customer service I have received from Nathaniel's. I had my car serviced in June and during this service they completed an oil change. Then last week my car oil warning light had come on. I phoned Nathaniel's to say that this was unusual as I had never had any issues with my car losing oil previously and ask if they would look at it. I was told that they would look at it but I would need to pay for this. I was not happy with this and decided that I would rather take it to a local garage which I trusted to have a look. They discovered that the sump plug had not been tightened sufficiently during the service from Nathaniel's and the oil was draining from the tank. They'd said that at that point it was so loose that there was hardly any oil left and it could easily have fallen out whilst driving. If this had happened this would have cost me thousands of pounds as my engine would have been absolutely ruined. Although frustrating the original mistake I can understand as this is easily done however I am very unhappy with the response I had from them when I phoned asking for them to take a look. Repairing an issue they have caused has now cost me when what they should have offered is for me to take the car in for them to check that everything was done correctly during the service. I would absolutely not recommend Nathaniel's based on my experience.