I submitted an order but have yet to receive an order confirmation email. Following contact with their support team, I was informed that no such order exists. This situation is highly perplexing. The customer service I received was exceptionally poor, with excessively long response times.

Rokid ist anscheinend gar nicht gewillt, seine Produkte an die normale Kundschaft zu verkaufen. Anscheinend verkaufen oder verschenken die nur an Influencer. Ich hatte in den Black Weeks und Black Fridays bei drei verschiedenen Händlern das Rokid AR Joy Pack bestellt, eine Bestätigung bekommen dass das Produkt vorrätig ist und zum angegebenen Lieferzeitpunkt wurde die Bestellung plötzlich auf fadenscheinigen Gründen storniert! Der „Service Agent“ geht überhaupt nicht auf meine Fragen ein und erzählt Mist, was das Repertoire hergibt! Rokid hat wohl den Mund zu voll genommen und leere Versprechungen gegenüber seinen Unterstützern gemacht! Man sollte Rokid definitiv meiden!

I can’t give zero stars but I can tell you that ROKID are crooks and scammers. They have promised a full refund prior to purchase and for 3 months now they have given me the run around with lies, misinformation and excuses. They refuse to refund my money and claim that Kickstarter should do it. Well Kickstarter is not responsible for refunds, Rokid is. DO NOT SUPPORT ROKID. They have failed to ship Rokid Max AR lite in a timely manor and have zero communication skills. Backer 2469

Ich habe die Rokid mit dem HDMI Adapter gekauft. Sie funktioniert, aber das Bild ist leider nicht wie erwartet. Farben passen nicht, Das Bild ist doch recht pixelig und die Ränder im Bild sind unscharf. Ich würde heute doch mehr Geld ausgeben und etwas wertigeres kaufen. Wenn man nicht zu hohe Ansprüche hat kann man die Brille kaufen. Ein Wow-Erlebniss wird man damit nicht haben.

Since Rokid was a company that had produced AR glasses in the past, I gave them a chance. Shipping was to be in September. But they vanished for 10 days at the end of September into October. Then they announced they were collecting shipping fees without any indication of when it would ship. They promised a full refund prior to shipping, but when multiple people asked for a refund they suddenly were unable to do so. Excuses like international transfers take a very long time. It really should take only 1-5 days. After more than a month they still had no idea when they would refund. I called American Express and they told me Rokid was lying about how long it takes to refund. They said Rokid was waiting until 90 went by so you couldn’t dispute the charge. Well Amex is investigating and I will be getting my money back one way or another, but will never buy from Rokid in the future and neither should you.

The device works great with my Rokid Max; Wish Netflix was included in apps but other than that? Fantastic!

This was promised and not kept: "Dear customer, Thank you for reaching out! So far, the HDMI to USB-C Adapter is not available on Kickstarter, but you could purchase it on our official website via the link below: (Links was not allowed) The shipment will be arranged according to the order date for fair and efficient service." At least I received the goods. If the AR glasses were delivered now, I could also test/use them.

Perfect equipment.

As expected Rokid provided a 5 star experience. Starting with excellent customer services provided by their staff which lead to choosing the correct product and great advice to a a speedy delivery. The staff at Rokid are true ambassadors for their company. 5 star experience

Your hdmi cable to the station is the worst part ever.

I've been looking for good gear that will help me for media consumption, entertainment and hobby since 2019. And i've found Rokid glasses this is my second pair of glasses where it's my most reliable gear not only for reading, entertainment but it's also best pairing with my drone. The community Rokid group in Reddit and Fb are truly excellent with sharing experience and tips.

After spending some time with the Rokid Max AR glasses and Rokid Station, I'm genuinely impressed. The glasses are lightweight and robust, not to mention the display quality is great. The sharpness, brightness, and vibrant colors make it easy to forget you're wearing AR glasses at all. Connecting them to the Rokid Station elevates the experience, turning the glasses into a portable Android TV. This combo allowed me to stream my favorite shows directly in front of my eyes without needing any other devices. However, I did notice that Netflix is not available, which is crazy, since it's the number one streaming app. The Android TV interface on the Rokid Station is smooth and intuitive. Battery life is solid, making the Rokid Max and Station an excellent option for high-quality, immersive media consumption on the go.

I just got my Rokid Max... They are amazing! The display looks much more clear like if it was higher res, it's much brighter and colors are better and more vibrant, the display size is noticeable bigger.

Rodkid AR is great products after I compared with many products. The image quality is amazing. I be will highly recommend it to everyone.

The Rokid Max is comfortable and light, the brightness is extremely high compared to other devices and i have no issues seeing anything in detail.

This gadget is my absolute favorite tech toy! I tend to rock the blackout cover to avoid sticking out like a sore thumb.

I'm really digging the viewing area on these glasses, especially when kicking back at home and watching movies. It's a whole new vibe! Brightness is on point, and the audio output? Solid. Plus, they fit nicely, and they're not weighing me down too much. Overall, pretty satisfied with the experience!

The Rokid MAX has been a game-changer for me. I take my Rokids everywhere especially when I travel by plane.

Ar glasses are some new tech, and Rokid Max has been quite a surprise. That massive screen, high refresh rate, and the fact you can adjust for nearsightedness from 0 to 600 degrees.. Pretty cool stuff! But I'm still hoping for a day when I can go wireless with it.

So I decided to give these a go after hearing so much about the uses for them. I wanted a really interactive experience, especially with something that apparently could connect to my Steam Deck. Turns out, this alone was the perfect pair of glasses to accompany that wish. The fit is pretty much like a snug pair of glasses, the nose guard is adjustable which is wonderful and the lens are adjustable based on your eye peripherals. You can dim the screen and that's perfect for me because I play games for hours (I shouldn't, but I am a huge Ace Attorney fan and I object to anything otherwise). AR has come a long way and I see Rokid's efforts promising, and I hope the future really goes well for the company's endeavors.