I have been with Merula for over 20 years and have always had excellent service. A recent example is a failure of my VOIP system. A support email to Merula resulted in a quick potential diagnosis and action to remedy the fault. This worked, and on reporting back an replacement part within 2 days. This worked. Overall, this is typicasl of the service I have always had from Merula!

extremely helpful staff and a very quick process. very easy to set up once arrived.

Really fast broadband

I moved to Merula for their better spec and value OFNL services compared to the other ISP's, I received direct technical communications from Richard, the Director, who assisted me on the day of migration (day after New years!) and had me fully operational before lunchtime, (I'm a difficult customer, and IT pro who wanted additional account config to use my own router!). almost one week in, cannot fault them.

Very friendly and genuine team to speak too and explained the options with transparency. Property was connected within the 24-48 hrs as promised. Speed tested is as promised and home network was very easy to set up. Communication has been exceptional from start to finish.

Great company with excellent customer service. Easy to get hold of support and always quickly resolve issues.

Service is amazing. The entire process has been really easy and given me alot of trust with Merula. I'm up and running on some great speeds which I was not getting with my previous provider.

Superb Customer Service and product. Beats the 'big' name companies by a mile. Highly recommend

After problems with my previous provider, connection dropping, slow speeds then stonewalled by customer service Merula is breath of fresh air. Stable connection and responsive customer service. Recommended.

The speed is so much better than my previous supplier, really happy I transferred to them. Plus the support team are really helpful and knowledgeable.

So far so good. A very stable and fast connection and unbelievable customer service. To be honest anything would have been better than my last provider but Merula have gone above and beyond to make things easy and transparent. Thank you

Excellent customer service - Ciprian gave us thorough information and instructions and kept us in the loop throughout the process of getting internet up and running in our new build house. The instructions were super simple and we had the internet up and running within a few minutes of moving in. The internet service with OFNL so far is very fast and smooth. We are very impressed with Merula and would recommend 100%.

Stefan & his team were amazing.

Rapid broadband, the team were great to deal with, you have a happy client!

I do not usually write reviews however I felt that it would be genuinely unfair not to mention how amazing and patient this company has been for me. Specifically, a member of staff named Cip was the kindest and most patient person across all customer service I have ever met, ever. After arriving at my new property I found out that the previous tenants had not cancelled their internet connection meaning we were stuck without internet for an unknown period of time. After contacting Cip at Merula I understood what needed to happen, he kept persistently monitoring my situation and was available at all points (there were allot of phone calls in which he was always polite and understanding). The issue was resolved and I am massively happy with the connection speed. I have also been assured that if there are any questions or queries Merula are always available. And from my personal experience they are super fast if I was in any need of contact. I would highly recommend this company to those that prioritise a high level of customer service and an amazing connection. Thank-you Cip! I really appreciate all the hard work and time you spent to help us! (and of course all those at Merula)

Thank you for a great service! Really pleased customer here. Top broadband company. Reachable quickly by phone, nice friendly support, super fast and easy set up, good & flexible broadband packages at a competitive price. I am having a very fast internet connection with them right now and no issues at all. I called on a Friday and after placing my order, they sent me the router the same day! Ciprian went above and beyond to ensure I could get connected on the Friday itself so I could use it over the weekend. I have been so impressed by their service. Other companies should take note.

I had a problem with my internet service, so called just after 6am - more in hope than expectation. But the call was answered, and my problem solved, thanks to Darren who was extremely helpful and polite at the end of a long, overnight, shift.

I'm use Home wifi one year,it only few little disconnect happen but very fast recover. Overall it is stable and smooth. Very important point sale experience is good.Reply email quickly.

Once I asked if there was a problem they answered promptly and I was updated as things changed. Thank you Merula

Really efficient and so helpful. Chris and Ciprian did all they could to make the move to Merula as smooth as it could be. Would definitely recommend to anyone looking for a new Internet provider.