Great customer service and I didn't request for Christmas but we got the day before--AMAZING!!!

Good product, fast service, fast shipping. Excellent service

After customizing and approving my order, I received no updates regarding shipment. Concerned, I called and learned that the order had not been approved—even though I had clearly approved it. This caused a delay; the order was now a week behind schedule. To expedite the process, I paid approximately $64 for overnight shipping with Saucia. However, the next day, I received an email stating the delivery would take five days instead. Frustrated, I called again and spoke with Tedrick, whose words and tones were condescending, unprofessional, and dismissive. He insisted that I had not paid for expedited shipping, interrupted me multiple times, and outright refused to transfer me to a manager. Instead, he doubled down, implying that Saucia could not possibly be at fault and that I was mistaken. This experience has lost your company a loyal 10+ year customer. Baudville needs to prioritize hiring and training staff who are competent, professional, and courteous, especially in customer-facing roles. Poor customer service undermines trust and drives away long-time patrons.

Order was fast & accurate. There was a little bit of a learning curve when figuring out how to place our order for a large quantity of custom pins but once we figured it out, it was very simple. The order was fulfilled & delivered quickly, much faster than we had expected and everything was correct. Baudville was very communicative with the status updates of our order.

Great service, good value. Delivered in time and to our specifications.

Great experience and Lori was great to work with. She helped customize an award for us. Quality product and even better customer service. Lori should get a trophy for Best Customer Service of the Year!! I really appreciate receiving good customer service because it's hard to find these days. Thanks Lori and the Baudeville team.

This is an excellent gift for a boss, coworkers, or friends. Its unique quality brings joy to the receiver's face. I have ordered several times, and it has been the best gift on every occasion.

Great people to work with and very friendlycustomer service. They gave me exactly what I needed.

You guys are the best and the Quality is top notch!

I would like to commend Baudville, particularly Heather Ewerth, for their excellent service. My recent urgent order was fulfilled quickly and efficiently, exceeding my expectations.

Terrific customer service! Helpful, great process to proof before item ships and fast!

Great Work, Nice JOB

Heather is great and knows when we order. She had reached out and I had actually been preparing the order to email her. She's thorough, quick and so friendly. Thanks!

The award and customer service were great. The award is different and unique. We were honestly tired of seeing the same ole awards until we saw your version of Top Dog and GOAT. Everyone was so excited to see them. Customer service was excellent. One of the Top Dog Awards broke and your company simply replaced it. Thank you so much for the speedy service.

This was one of the best customer service experiences of my life. Heather was amazing. Seriously the easiest process ever that took less than 24 hours to complete. Both my boss and I were really impressed. 10/10 i will recommend and purchase from here again.

Great Quality. Speedy delivery. Very good support on the phone .

Baudville pulled through for me on short notice again! Their team is so responsive, and they were able to get us our awards in record time. Thank you Baudville!

The awards I ordered were very nice and delivered ahead of time. I called late in the day and the customer service lady that helped me stayed and helped me to make sure she gets my order for the day. She was very helpful, understanding and knowledgeable with the products. We are very satisfied with our order. We appreciate her.

Your customer service was excellent. Lori Miles was amazing and so helpful!

The statues were great. Just stop contacting me so much and sending me so many promotions! I do NOT want them or need them!