Absolute shower, reassurance, lies and no refund forthcoming, despite ordered items being out of stock, shown as in stock on website and told refund would be made. Several phone calls and emails, still no refund after nearly three weeks. 1 star so I could give a negative review. Steer clear…

Excuses excuses excuses then lies and more lies, been waiting for weeks for delivery to be told 1 week it should be with me via pallet line. The next week it’s coming to me direct from the supplier to now being told it still hasn’t left the depot. All I ask is for an idea of a date but no that’s not possible yet the blame it on other haulers and a massive backlog. If u go to place a new order there’s no mention of delivery issues so be careful .do I wait or do I cancel the wait a week for a refund so I can order else where. Never had such a poor experience Total disappointment

Would love to rate the product but 13 working days after I placed my order (24th May) I still haven’t received them even tho it stated 3-7 working days. Phoned up on day 6 to be told middle of the following week but nope. Emailed to ask when if I could get an approx date to be told they have no idea! Customer service is unsatisfactory. Takes an age to get through on the phone and email is days for a reply. Live chat just never answer. UPDATE: Now 6 weeks after order and waiting for a refund. After 4 weeks I had an email saying the original was out of stock! They offered an alternative but that didn’t arrive either! Can’t even tell me how long a refund takes it’s an absolute joke of a company never had such terrible service! UPDATE: 5 days after refund request had heard nothing so rang to chase up. Was told there had been no request after I had sent 2 emails. Finally got a refund request acknowledged and it could take up to 14 days to process plus a few days for the bank to process it. Absolute joke! UPDATE: Still not a sniff of a refund. Legal action next step. Yet more waffle in their reply. They refused to accept my refund request on the phone and my written request via email apparently “never arrived”. I had to send 3 emails total and phoned straight after the last one to get confirmation and make then reply to the email so I had it in writing myself. And the absolute cheek of now talking about “sticking to timescales” sums up their attitude since they have have over £800 of my money for 8 weeks when it should have been 7 days! It’s also worth noting that in the time it took to reply to this review you could clicked a few buttons to send the refund but they were rather deliberately drag it out. Sums up the entire customer service experience. UPDATE: So as expected it is now 14 days according to them since I asked for a refund (even tho I initially asked 3 weeks ago) and they still haven’t sent it. So yet another lie to ad to the list. Just as well I have proceeded with a claim through court (which will included interest and fees). They just have no care or respect towards customers at all. UPDATE: Yes I did finally receive a refund on YOUR timescale and it came through not long before midnight on the last day. One final attempt at being petty. I keep updating to make sure my review is visible and people can see it for what it is. Never received any email about the refund being processed just like I never even got an order confirmation in the first place and the other emails that mysteriously were not received or sent. If there are untruths in my review then I’m sure TrusPilot will be happy to remove it. Also just look at the other reviews it’s not like I’m the only one saying these things is it? Maybe address the terrible service instead of trying to discredit people by calling them liars. Day after day the same experience from other customers and they have the cheek to call people liars. I have since ordered from Ammaaristones.co.uk and they were £100 cheaper delivered in 3 days!

Order a product that was showing in stock checked back after about 6 days to see item was being processed, So I sent an email to see when it would be delivered so the workmen could arrange day to apply it. I was told it was out of stock and offered a alterative as nearly twice the price so I asked for a refund. I have emailed since to ask when the refund will be made but no reply tried to phone but no joy getting through so I used the live chat, I was told the refund was going to refunds and would take a few days and then a about a week to show up on payment card, I did question I paid with PayPal to which I was informed it would take longer ?, I have had PayPal refunds made on the same day or next day by most company’s.

… go elsewhere. The product itself was fine (albeit a couple of breaks that weren’t apparent on delivery). The product is one that can be obtained elsewhere though, so the entire customer experience comes down to service and delivery. I am afraid to say that these were both terrible. First, having to chase for an indication of when the products would be delivered. Second, the saga of actually achieving delivery. It is fair to say that no other company has consumed so much time and fallen so far short of my expectations in this regard. Perhaps the worst part is that they try and rely on terms and conditions when it suits them (i.e. to justify delivery taking materially longer than is indicated on the website), but ignore anything that operates in the customer’s favour e.g. the obligation to use “all reasonable efforts” to meet a notified delivery time. At the heart of all of this appeared to be a complete breakdown in the relationship between this company and its supplier (who apparently “refused to load” the order). Whatever the cause of that might be, it simply isn’t right that the customer is left to bear the consequences in terms of time and energy expended. I would have been much happier if the company had been honest and up front about its issues at the time of ordering as at least then I could have made an informed choice.

Horrendous company. The worst customer service I have ever experienced. Our order took nearly 3 weeks to arrive, first we were told they had been sent to a local delivery hub, then they were still in the warehouse, then they weren't sure if they were in the warehouse, then they were in a container waiting on the docks but they didn't know which container they were in... then they only had one lorry driver and nobody to unload the containers. Every excuse in the book! You speak to a different person every time you call and none of them speak to eachother. We needed to return a pallet due to over ordering, and that began the next circus act trying to get a quote for return shipping. I gave up after 3 days of chasing and waiting for a call back from 2 different people. To my surprise a courier arrived expecting to take the pallet away a week later. Paving Superstore say I agreed to a price via email of £180 per pallet for return shipping. Almost half the value of the pallet. They were unable to explain why a courier had been sent when I had not agreed, and definitely would not have agreed to the return at that price. They could only apologise for the mix up. This is a company with staff that clearly haven't been given the tools or resources to do their jobs correctly.

We ordered a pallet of paving slabs. Price was the best we’ve seen around. Delivery was a little while due to them being busy they said which was completely fine as we had other stuff to do before they arrived. During the process, we talked on and off to the same woman called Sam and she was lovely and helpful every time. She went into more effort to message us and keep us updated which we really appreciate. Thank you.

Did not deliver on time, late communications when deliveries were not possible. No update provided, had to call them 5 separate times to get a resolution and I'm still waiting for delivery.

I ordered two pallets of riven sandstone at a calibrated depth of 24mm. The first batch was fine, but on opening the second batch it was clear that half were in fact 18mm calibrated (which was also available on the website). I had to chase up customer service no less than 5 times before I received a response from the company director, who categorically refused to acknowledge these were different depth slabs and instead kept stating they met industry tolerances. This was clearly not the case, and I provided photograph evidence which showed nearly 10mm difference between two slabs. It looks like plenty of people have had issues with this company and their customer service is clearly lacking. I would go elsewhere for peace of mind.

Should have read the reviews first... Had been waiting for a product to be in stock online and when it was I put an order in as they state 2-4 days delivery and needed it for the following week to be installed. After not receiving any update on my order or a delivery date, I chased them up for timeframe a week after ordering. I have been told they don't have a date and are having delays collecting materials from the ports. This clearly means it was not in stock when I ordered it, and that the delivery timeframe they advise is completely made up! Very disappointing as this has now impacted the installation date.

Price was competitive and any questions were answered quickly. Slabs were delivered on the day I requested. Excellent.

Ordered 2 pallets of slabs. The first pallet, although very delayed in delivery time, were really beautiful slabs. 4 weeks on, no sign of the 2nd pallet. I have had the wrong slabs delivered, and been promised delivery several times of the correct ones. I am still waiting. Lovely people on the phone, but sadly, promises of delivery are yet to happen.

Quick to take your money!! Ordered 23sq metres of slabs off their website on 2/4/23 stating 3-5 working days for delivery. Waited 7 working days and was told it has been shipped and was with their local delivery depot who will contact me. Heard nothing a week later so chased again and told by a different member of staff there are issues and it hasn’t been shipped. Immediately became suspicious and asked for a delivery date but was told they cannot confirm. I have requested a refund and was told it will go to accounts, this was a week ago. I have threatened a section 75 if I do not have a refund issued by the end of this week as luckily used a credit card. Avoid this company!!

I have recently ordered 140 sq metre of Autumn brown tumbled paving slabs. On initially reading some reviews I was nervous about ordering. However, on speaking/messaging with 3 different companies who could provide the same product, I decided I had a better initial feeling with paving superstore and therefore went with my instinct and placed the order. Sam in sales was helpful in providing product options and also in looking for a delivery method that suited my needs. Everything arrived on the day it was meant to and having started to lay the flags I'm very happy with the quality. I will certainly post a picture of my new patio area when completed!

Placed an order for some slabs. Website showed in stock and delivery usually in 2-4 working days. It’s been nearly two weeks. Live chat them and you wait an eternity for an answer leave your email and they take days to reply. Apparently they’re having logistical difficulties. No mention of that on their website. Really quick to take your money then you can’t get an answer out of them. If you want a company you can rely on don’t use these.

Excellent company to deal with. Great product, quick delivery and if there any issues with paving slabs once delivered, they resolve your issues swiftly. Highly recommend 👍

Fuss free and painless. Very happy with product

i cancelled my order as they could not fulfil it in my timeframe even though i asked 3 times if they could before i purchased from them. Then they would not give me money back. DO NOT USE THIS COMPANY

Unfortunately on the day the paving slabs arrived the pallet fell from the delivery lorry and broke all but a few of the slabs and despite rearranging for a new pallet to be delivered (before the contractors had left site) the new pallet was not delivered as agreed and we had to pay for an additional days labour. I explained this to Paving Superstore MD Bruce Read, who, having looked into the circumstances offered me a refund covering the additional cost to me, as he could see the cost of the delay was not down to me. A really professional approach to the problem as many suppliers would have blamed the delivery company and claimed it was nothing to do with them etc but credit to Mr Read he took ownership of the problem and we resolved the situation. The paving slabs were great and the after service even better so would highly recommend.

Initially struggled to find the product I was looking for but with the assistance of the staff and the overall clear communication I was pleasantly surprised with the efficiency of the service. Definitely considering ordering from them again as the staff were attentive to my needs.