Great attitude, patience and knowledgeable! Thank you very much

Chris was super helpful and made the verification process easy and quick. Thank you!

I love the fact there are multiple methods of communicating with iTrust (phone, chat, email). In addition, Jonathan from iTrustCapital sent me a text to update me on my account status as I had yet to check my unread emails. I truly appreciate the experience I have had to date with iTrustCapital.

Being an older gentleman and new to this type of investment I called this afternoon and spoke with Ayrton and he walked me through the numerous procedures that I needed to open and fund my new crypto account..he is professional and very knowledgeable and articulate in his explanations of what was necessary to complete my account registration.. Very much appreciated.. Sincerely Joe Warga

Communication is KEY to all Business to Consumer Relationships. iTrust Capital is rated the #1 Crypto Retirement Solution as far as Security and Reputation. Rolling Over your Funds is SAFE, Fast and Easy; yet, when it comes to processing Distributions...iTrust needs Vast Improvements. 1. Improve Communications to us: a. Timelines b. Fullfill Timeline Dates c. Allow Users to CHOOSE Cash Dist. Amount vs. Defaulting to full amount Cash Balance in Account- huge issue here c. Improve Software/Mobile making it Intuitive i.e. nothing happens until you click click click anywhere/everywhere to get to your destination. d. Create a Secure APP to make doing business with you easier. e. Make clients aware, who are using VPN that your Software does weird stuff. f. Respond to All Emails in regards to Distribution Status within 24 hours/ at least have a BOT that keeps Daily Updates of Timelines/Status with a choice of email/text. g. Fix your software bug when it comes to viewing current or changing Beneficiaries. h. when you change your Terms of doing buisness ..Communicate to your Customers i.e. Distributions under $50k did not require Zoom. You changed this to any amount... i.e. We used to be able to CHOOSE Dist. Amount from our Cash Account; yet, now some Manager FORCES FULL ,$$$Dist.

Ashley Mobley was extremely helpful guiding me through a complicated 401k rollover. She did a 3-way call with my current custodian and led me through the process. She gave clear instructions and I appreciate it.

Chris helped expedite my distribution. He was bery professional.

Any time we have a question about our investment, Jonathan is such a great help. It's nice to have a contact for help. Thanks Jonathan.

Alex at iTrust Capital called me to educate me about a transfer fund that I initiated and Alex was very knowledgeable and helpful. I truly appreciated his help.

Josh was excellent and was able to do the zoom call early.

Was very great service pleased with the answers I received

Jonathan texted me right away with great follow up

My husband had an issue with trying to get our Roth IRA funded. There was a problem with an ACH transfer. Bobby from I trust, walked us through the process and we got funded the same day. Very pleased with his service!

Very patient and helpful rep

Jett was great and helped me out. Thank you

We love i trust capital. So glad we can invest in a crypto IRA. I trust capital has awesome coustomer service and thanks to Nadia & Jeff.

Jonathon helped make depositing into my account quick and easy thank you !

When I was just starting out these people seemed liked they jumped thru hoops to get me funded and I appreciate that so much. So excited for the future with crypto!!

Talked to Ayrton at iTrustCapital today. I needed to address an error I made on an IRA rollover form. He was super helpful and super responsive in getting the paperwork corrected and promptly submitted to my previous IRA custodian. Thank you!

The ITrust Capital representative was courteous and provided excellent customer service. I got all of my questions answered.