Initial funding of my wife’s new iTrustCapital IRA by transfer from another IRA a different financial institution was a little confusing to me at first, however Jonathan did a great job helping to straighten things out. I really appreciate it! It is so refreshing to receive Customer Support that is in the USA and is competent.

Great communication, fast response’s. I have and will continue to recommend ITust Capital and its team.

I recently had the pleasure of working with Jett to set up my Roth IRA, I couldn't be more satisfied with the experience. Jett was incredibly knowledgeable and patient, guiding me through the process. Jett's professionalism and friendly demeanor made what could have been a complicated process feel seamless and straightforward. I truly appreciated the personalized approach. Something you don't see often.... Thank you Jett for showing me courteous personalized approach, you gave me confidence it is still alive...

With the help of Andrew, I was able to have my questions answered very quickly and efficiently. I had called while I was sick and Andrew was able to quickly understand my questions regarding my funds being transferred to my ITrust Roth IRA account. Our conversation was at most 2 minutes. Very helpful and made me feel very comfortable if I ever needed to call again for further assistance. Very happy with my experience being this is the first time I’ve ever had to contact ITrusts customer service.

The representative who assisted me was very knowledgeable respectful explained everything in detail. I recommend everyone to open up an account with ITrust capital who is interested in investing in a traditional or Roth IRA.

Demi was great to work with. She reached that there was an earlier time to Zoom. I am glad she did that. All went well and smooth. Thank you Demi for making our process for distribution easy.

Ally was super helpful! Thanks

I thoroughly enjoyed working with Bobby Pham. He was so helpful to complete the process of transferring funds from a Traditional IRA to my Roth IRA with iTrustCapital. I was able to complete the transfer form, but I could not have done it without Bobby's assistance.

I was helped by a nice gentleman name Chris. It's a smooth process to withdraw i can understand all the security

Chad Poulos was very patient, helpful and made setting up our account very simple. Was very knowledgeable and made our experience a pleasant one

Chris made the distribution process quick & easy

Bobby seemed very friendly and ready to help with any questions that I may have had. I'm looking forward to investing with I Trust. Special thanks to the Digital Asset Investor.

Bryce at iTrustCapital is incredibly knowledgeable, patient, and always willing to answer questions thoroughly. His professionalism and dedication make the entire process smooth and stress-free. If you’re looking for top-notch customer service and expert guidance, Bryce is the person to talk to. Highly recommend!

Alyssa was very helpful and provided me clear instructions to handle my distribution request. Thank you.

Sydney made clear I wasn't the only customer with ACH issues. This gave me a lot of relief. She listened and actually followed through with promise to email me she was keeping an eye on my account for the wire transfer I went forward with after my second ACH failed. She then followed through with another email when my account was funded. Nobody gives that kind of service anymore.

Thank you Jonathan for making a concerted effort to let me know my account was funded. I truly appreciate the excellent customer service I've received from iTrust staff.

Great communication and follow through

Being able to call, having someone pick up the phone, and stay with you until the problem is resolved - is a big deal! Today the customer service rep, Ayrton, stayed on the phone with me until he resolved my problem and even gave me his personal cell if I had any follow up questions (I did not). Great stuff.

Outstanding!!! It was in sharp contrast to the support I got when initially establishing my account years ago. The quick and effective follow-up from Jonathan, Trent and Chad V show why great customer service is much appreciated.

Itrust team is amazing! A breath of fresh air from my previous “custodian”… Ayrton and team are the best!!!