Have had my TT for just a week now. Had really Great service and a professional job on my new car; Scuba. Morgan and his colleagues were really helpful and Great to be honest. Which was what I wanted. An ease with peace of mind. Car is in great condition with a full service history, documentation. Scuba was delivered to me looking Great with a full tank of fuel. She drives beautifully and would definetley go back to Birchwood Motors 🙂

I couldn’t have been happier with the purchase of my new car from Birchwood motors, Alex couldn’t have been more helpful sorting the car out for me. Really great guys to deal with and the car was just as described. Anyone could buy a car from them with total confidence. A huge thank you to everyone involved in making my purchase smooth and easy!

Very welcoming and relaxing service Thank you again guys

Morgan at Birchwood motors helped me secure a car that I wanted they have a brilliant panel of lenders for acceptance would recommend brilliant service

What a lovely friendly service from the salesman Morgan. He was very professional and knowledgeable and was genuinely helpful Lush car, so happy with it too

We found an ideal car in Birchwood Motors through a popular car website with great reviews. The 50+ high quality photos were already a sign of their diligence. Also AA approved dealers. We had a video call where I was shown the car, agreed to a paid delivery, got the car today and it is brilliant. At all times respectful, not pushy (even if we wouldn't have taken the car), test drove the car and took it. Seamless experience, Alex, Morgan with top service and Oliver delivering the car. 100% would recommend.

I recently purchased a car from Morgan who was helpful and informative throughout the buying process. He did not pressure the sale and was honest about the car's value and history, which I value in a salesman. Thanks so much to Birchwood Motors, I highly recommend.

I bought a Skoda Superb that I saw on Birchwood Motors Motors Site/Auto Trader. Alex was very helpful on the phone especially as I was communicating from Aberdeen. Very good on answering the phone and WhatsApp messages. Got the car delivered to Livingston in Scotland (for a fee) on a trailer driven by Ollie who was a very nice guy who works for Birchwood. He was very good and helpful at sorting out the paperwork - road tax etc, at a Starbucks next to my hotel. Car was in very good condition and just as photos on the web showed. Also spoke to Morgan on phone on occasions, he was also very nice and knowledgable about the car. As I am an older person it was great to speak with someone rather than communicating by email etc. Thank you all very much and I am very happy with my new car. I have no hesitation in recommending Birchwood Motors to anyone looking for new vehicle. Alan

I recently bought my car from this Birchwood Motors, and I couldn't be happier. The car exceeded all my expectations and is in pristine condition. I love how neat and well-maintained the car is, it feels like it was just driven off the showroom floor. If you're in the market for a car, I highly recommend checking out this Birchwood Motors you won't be disappointed.

Bought car in June, all fine, young sales man was great, messaged about an issue was fobbed off by owner, within 5 weeks of owning vehicle, needed over £900 of repairs, within 12 weeks needed more again. May of been unlucky with the car, but wouldn’t use again.

Our MG had its first service last week. Really helpful staff. Clear information. Pleasant reception area.

We bought a Mitsubishi Outlander from Birchwood Motors at the beginning of August 2024, we purchased it whilst we were living in Spain, all we had was photos and a video to go on, so we needed a company that was Customer driven and focussed on trust and a commitment to deliver on what they promised. Our car was delivered on time to our address. 3 weeks after recieving the car we had an issue with the rear breaks, we notified Birchwood and within 6 hours the issue was rectified by them and fixed. It is refreshing to see a business with a proactive approach to customer service, it instils trust and a strong desire to reccommend to others and return as a customer in the future. I hear that you are moving to bigger and better premises and I would like to wish you all the best of luck moving forward, your help in securring a reliable vehicle was very much appreciated. We could not be more pleased with their service and delivery. We can whole heartedly recommend Birchwood Motors to anyone looking for a used vehicle. Michael White

I purchased a car from them in April and they were good at responding to queries and sorting out the warranty on the car. Would recommend them

Exceptionally easy to deal with, transparent with regards to information. All of the staff were polite and motivated in their work. Location of the garage was really easy to get to with regards to proximity to Cardiff central train station. The car was exactly as described and very happy with another reliable Honda.

Really happy with my experience buying a car through Birchwood Motors. I would highly recommend.

As a local and new business finding their way in a competitive market place, I cannot recommend Birchwood Motors enough. They have made my daughter’s Stepway purchase seem-less and memorable. The after sales service has also been first class.

Bought a used car from them, great price for the mileage and condition. Alex is a great honest guy, very friendly and knowledgeable, great customer service and explained everything very clearly, 100% would make the trip again to buy another car if needed and we live in Surrey so that’s saying something.

Excellent service Alex was very professional and helpfull

When buying a used car, you obviously want a quality vehicle, a good price, but you also want trust, trust in the seller to be honest with you. I feel I got all three at Birchwood Motors. I stumbled across them whilst browsing the AA car site, so that was a big plus if they had committed to AA standards. This gives you peace of mind, especially if you have an inspection too. It passed with flying colours which gave me the confidence to buy it, confirming my view that this was a good car. I dealt with Alex, who let me test two cars on my own, so that was a good start. I choose a Volvo V40. There was no pressure to try and sell me anything, I could browse and the atmosphere was relaxed. I put down a deposit to hold the car and when I returned to buy it Alex sorted out the paperwork and the DVLA etc online. It took about 10 mins tops and I was able to drive it away. I would definitely recommend them, I’m more than happy with the car.

Avoid at all costs. Car purchased on March 11th. In 6 months and 923 miles £1040 has needed to be spent on repairs to keep the car on the road. I appreciate that I purchased a second hand vehicle and that it could potentially develop some issues but not to this extent in such a short space of time and amount of miles. Quite clearly the car was sold to me with faults and issues. Garage were instantly dismissive when contacted about the latest serious issue.