Very efficient. No issues. On time performance. Thanks

They have been top notch except for 1 time they moved a decimal place to the right on my invoice and had charged me on my credit card 10X what it should’ve been. I wouldn’t even mention this and this was fixed in a timely manner, but no one apologized and that is my complaint. Mistakes happen but would it KILL someone to at LEAST APOLOGIZE for a mistake?

The website is easy to use and the agents you interact with on chat do a great job of guiding you through the process. They respond quickly to questions and let you know once everything has been submitted. We've done a few ocean shipments with them and all have been fine. The only improvement I could suggest is that the website take into account newer electronic systems for document exchange. In particular, the arrival notice now seems to be visible to Clearit through a back channel while meantime the user interface says there's a document missing. That is a very minor point though and overall Clearit has been a joy to use, if you can ever call customs clearance joyful.

I sent a few emails and never got a reply. It took Fedex to reach out to you directly on my behalf to get this rolling.

Easy process and follow up, never a snag on your end

The clearance went blazing fast - I have uploaded a couple of docs to the website and provided the contact of Clearit to the shipper. They managed to exchange other documents without my intervention. Zero hassle.

Advising everyone to use anyone else that is available it will be better in the long run

this company sucks. I tried to clear the shipment. no respond via online chat, unable to reach by phone saying it can't be a reached from US phone #

High efficiency, never thought delivery some thing from USA to Canada need specific documents, your worker solve all my problem

quick and simple!!

I had updates all through my shipment. Good service.

The Invoice was in CAD and they still converted again and overvalued the shipment for GST purpose

The process is simple, clear and extremely efficient.

The people there are very helpful- I had a very tight schedule and they went out of their way to accommodate me and complete my clearance on time- customs was a breeze Cant say thank you enough. .Colin Regan / Baiekurcoils Ltd

Painless import for the inexperienced.

We love this company. Great price! Easy and thorough to receive invoices and pay invoices

Shipment cleared customs and arrived with no issues. Thank you!

Smooth, efficient and done!

Well, I uploaded all the paperwork and they kept on saying the AWB was wrong and it became extremely frustrating since my shipment was already waiting at the airport to be cleared. I hired another broker and gave them the exact same paperwork and my shipment was cleared within 24 hours.

Your Customer Svc was great and made the process very easy