Customer service is great and the product I bought (mommy bag teddy white) is amazing. I am so exited to get to use this beautiful bag. I ordered it from outside Italy, since I could not find the bag locally, and everything since the website, until de exchanges with Family Nation personnel until the day I received it was incredible. I love the store and I loved the product. THANK YOU!

Communication with the store was smooth from the beginning till the end. parcel was delayed by Fedex, but i assume it has to do with current global situation Purchased ITEM is amazing. will definitely be back for more shopping.

Family Nation could not have been more helpful in ensuring the order reached my Granddaughter safely although three counties were involved and so shortly after Brexit (terrible decision!). I was delighted with their response.

Family-nation is perfect select shop in Italy. I am grateful for your prompt response in such a complicated situation.

Great product and customer service despite a language barrier! Would definitely order from them again!

Excellent company! Great products and great customer service. We bought several times and always delivered the right products on time. I love the attention to eco products!

Still not get my commande. Waiting since 12 December 2020 :(

Everything is amazing!

I see some reviews saying excellent service. These must be posted by employees or owners of the company because they have no customer service. Look at the BBB reviews on them. I ordered a photo locket bracelet for my wife. Cheaply made. One handle was broken on delivery. I have emailed them twice. Their site says will respond in one day. They haven’t responded in 2 weeks on either. This site has one response that suggests a customer check their spam & trash for email response. I do that every day. They have not replied. Do not trust this company. It is a joke if you need to contact the. maybe that is why they have no customer service contact number. They have no customer service. Do not order from them.

Terrible experience. I purchased online before Christmas but nothing arrived. Some friends used the website in Italy to send gifts to Canada and there were extra importing fees. Very unprofessional.

I bought a music box for my wife. I was expecting it to be somewhat bigger for the price of $30. It probably cost $3 to make, if that. It doesn't wind up and then play by itself. You have to keep turning the shaft to hear the song play. So, I guess my biggest disappointment is that I drastically overpaid for a cheap product. Just something to keep in mind.

Excellent service!

Beautiful toys and great service. Thank you!

This company is a SCAM! By far the worst online company I have ever dealt with delivered my “candle holders” to California!!! I live in New York they had my billing and shipping info... they don’t get back to you all they do is send automated messages what the Hell!!!!

Excellent Products! As Described..great customer service. Thankyou so much!! 🙂

Great service!

The music box pics shown on their website are dramatically enlarged. I fell in love with these music boxes and I ordered 4 of them. What i got was 4 embarrassingly small items. The box fits in the palm of my hand. I would like to post pictures but there is no option to do so. They are so small you cannot even read the sentiment. When I tried returning them i was shown a link to their website which said returns only for defective items. I will NOT recommend them to anyone!!! Just not worth the price and misleading pictures.

Great product,seller and fast shipping.. From italy shipped for 4 days .. Really love the item. Thank you!❤

Very responsive to emails

when i was ordering from your site it was not clear i was only ordering a joing frame for cots as pictured showed it was a twin cot .