Great service and always professional

I’ve continued to have issues with the company call takers for sending out alarms out correctly. It seems that when we get a call for our company, the call taker does not complete the correct information from time to time, does not spell the name of the call correctly leaving us guessing sometimes what it is that the call is and where, and they hit or miss with sending alarms when received immediately. These are all items that I continually have to reach out to the supervisors of our account to remediate immediately. It is exhausting to have to continually repeat myself with the same issues time and time again, and we pay a lot of money each month for mediocre services I feel like.

In my 5 years at Repete we've had 3 different call center answering services. AnswerNet is the ONLY one that accommodated all our needs/requests. We are VERY satisfied with our decision to have AnswerNet as our choice to provide our customers with the attention their emergency calls/emails require. When we have a question or change, Holly Adams is always there with the answers/solutions.

Answernet is a wonderful answering service. We have used several answering services in the past. At Answernet, the managers listen to requests and help facilitate the script . If there is an issue with the operators, The Answernet manager helps to correct the issue and/ or suggest a different way to word the script.

Over the last 2 years the service has severely declined. Our customers experience extremely long hold times which I'm sure means potential customers hang up prior to anyone answering. In March of this year we noticed no messages coming through, after almost a week of realizing business wasn't slow and that it was our answering service, we put in a ticket. A week later the issue still wasn't fixed. I'm sure with my large volume and it taking me a week to realize the full disaster that smaller customers don't even know the problem occurred. After over a week they stated that after reaseraching my ticket that AOL and yahoo messages weren't going out yet they still didnt notify any customers. If you're a customer then check your messages or lack of from at least March 22- April 5. It took another whole week for the issue to be corrected. So for 2 weeks we weren't getting our calls due to their issues. When we asked for a 2 week refund we were told no. Needless to say we're switching to a competitor. If you're a customer be sure you check March 22 - April 5th as they had major issues they arent taking responsibility for. Robyn is the most useless employee, hopefully she'll gain you another $1000plus customer a month since she couldn't retain us with a measley credit. Bad bad business

The communication at AnswerNet is outstanding, which is the reason why I am honored to partner with them. Although mistakes can occur, the team goes above and beyond to ensure the agent knows the feedback. I've always had AnswerNet on the radar since I started searching for a company that can help with my communication needs. The communication at AnswerNet is outstanding, which is the reason why I am honored to partner with them. Although mistakes can occur, the team goes above and beyond to ensure the agent knows the feedback. I've always had AnswerNet on the radar since I started searching for a company that can help with my communication needs. When I started out at a radio station, we looked into AnswerNet as an option with Jim. Because of this situation, I can't comment on much experience with Jim, who recently retired and I congratulate him for the work he's done for the company. However, the station (I previously worked with and no longer do) felt it wasn't in the budget. I revisited AnswerNet a few years later and happened to be connected with Christine, who has recently been hired at AnswerNet. Let me tell you, she is the sweetest, most respected, and hard-working person I have met. In the industry in sales, I truly appreciate her patience. She is a gem to AnswerNet, and I can't recommend her enough as a person to be connected to. When Christine and I had our first meetings over a year ago, she was able to build a customized plan that worked in my budget, which I valued and respected, which made my choice to go with AnswerNet an obvious choice. She then connected me with the Allentown location, with originally Noelle, who no longer works there, and Samantha, Sherry, Amanda, and Karen, who serve as supervisors and managers at the Allentown location. These ladies work very closely to get my account set up to be able to train their agents into the amazing answering service team I could ask for. After reviewing what else they have to offer, I discovered I could use them to help me send interview reminders to my people who will be appearing on my radio show. Christine, once again, was able to score me a great deal and get dedicated agent time with Tammy and Jessica. By the way, Tammy has been the sweetest person I've worked with as well as Jessica. In conclusion, I appreciate the collaboration between KJG Media and Promotions, The Kayden Gordon Show, Today's Best Country Mix and AnswerNet, and the feedback that has been given to the team.

STORY of my lost 5,000 CAD for Answer Net & their national sales manager (Greg Bloom) >>> I have been their customer for 2-3 years for telephone services, which was great. Then, I decided to pay them for representative calling services, which was a NIGHTMARE. They provided a closed!!!!! bank account and my 5,000 CAD got lost, and they did almost NOTHING to get the money back from the bank during 1 YEAR of my wasted time. Also, DON'T expect an apology from them, because they have not been tought to apologize for their DISASTEROUS mistakes. If you want to work with them, try to transfer 100 CAD first to make sure not get into this trap, because NO ONE will care about your money & time.

We have had a great experience with AnswerNet year after year! The staff is attentive and continues to help us meet the needs of callers. I would recommend AnswerNet to any business that is looking for a team to take calls in a timely and respectful manner.

I experienced excellent customer service with AnswerNet as a partner. Quick responses and high-quality solutions.

Incredible Company! They offer tons of services and can handle last-minute tasks. I love them. They are an organization you can count on.

Although a few employees seemed good, the company as a whole and the entire process was a disaster. Incredibly shady and pretty sure they are a scam. Hired them initially for a new business initiative. Had issues for weeks with getting things started. the contract promised for 5 agents to be working and for the project to be completed in a matter of 3 weeks. (475 hours of calls), which was prepaid. If things went well, we intended to expand this. 4 months later, they had 1 dialer, which used up 32.25 hours, the calls they made were not good (verified by 1 person they called), and no follow ups. It crippled the business, and I had to shut things down. Talked to the management team about getting a refund for the balance, which they agreed to on zoom... and then went silent. Sent them a notice that I'd be talking to my lawyer, which got them communicating again, saying they sent it to their accounting department, but refused to give any contact for the department. Then they went silent again... Still nothing. Sent a letter from the lawyer, still nothing. They crippled the business from not following up on the contract, and now won't give back the large sum I had to prepay.

I worked for this company for about a year in a half. When I first started the company was honestly all over the place (it was owned by someone prior before answernet brought it) there was alot of unfair things going on and the employees weren't treated very well. When answernet brought the company that is when everything changed. I got a new manager by the name of Noelle this women was a God sent ! She made my time at answernet one to remember she always made sure I was ok and she made sure that she worked with my schedule when I was having trouble in my life. I will never forget her as a Manger and to this day I miss being with the company because of her. She is truly an angel 😇 Noelle is no longer in the office I was once at (I am no longer with the company)but would recommend this job to anyone looking ! The company is amazing as well and will work with you through any and every issue you have ! Noelle if you ever see this i want to thank you for being who you are and giving me the chance to work with the company ! You will never be forgotten ❤️

I needed to reach out to AnswerNet both last week and today for assistance. Jennifer Shigley has exceeded my expectations. Not only was she thorough in her help she also had to work with another department to ensure I was being helped on a different subject and she followed back up with me to see if the other department had reached out to me.

Management will increase your workload tenfold then mock you when you ask for a raise. Pay rate is far below national average and the company is more disorganized than anything. All positive reviews on this company are fabrications from a corporate echo chamber. probably management making several accounts and artificially boosting their numbers. pathetic.

I will not leave my name, but I will leave my raving comment. I am in process of interviewing with this company. THEY ARE AMAZING!!!! I am so excited at the prospect of joining this organization. Whether they select me or not, I am so appreciative for even being considered. My desire is to become an integral part. I just want people to know on the outside, that they are genuine on the inside!

My company hired AnswerNet to do outbound lead generation calls. Prior to signing the contract, I asked the salesperson, if they had experience in our industry and the results. He stated that all their clients in our industry always renew their contract. I signed and paid their invoice, with an expected start date in two week. It took them two months to get ready to start. Once they did we were in our slow part of the year. Out of 100 marketing hours with a national average of 2% success rate they produced nothing. Not one thing. And yet felt justified in keeping 100% of the money. During the campaign we even suggested that they change to the campaign that another business in our industry was using and success with(so they said.) Again, nothing. This is what I know for sure. They lied to me about their expertise and they lied about their success in my industry. They made these misrepresentations to entice us to sign a no return contract.. Please beware of these people.

This is the worst answering service I have encountered. We used to have academy group in hackensack, NJ, but they got bought out by this company and we have had nothing but problems.

I love working from home, and I love working for AnswerNet in the FineLine Division. Probably the best place I've ever worked. The people are so nice, and I am just so thrilled to work for them. I think the only other time I loved working this much was when I worked with special needs kids as a TA. It's awesome loving what you do everyday ❤️

I have just begun working with AnswerNet and want to acknowledge how professional and thorough the on boarding process has been. The team has been extremely helpful insuring a positive transition.

Our patient called our office on Saturday morning 1/8/22. She spoke with a operator from AnswerNet who reviewed her concerns and realized this indeed was an emergency concern. She took all the patients information and called Dr. Lambiris promptly. Our patient was seen at Sarasota Memorial ER that morning and her cheek was sutured by Dr. Lambiris. Our patient’s mother called me Monday morning, 1/10/22 to let me know how caring our answering service was and how her daughter was calmed and assured she would contact Dr. Lambiris immediately. I want to thank not only the operator who received the call, Terri Chieffo but also Patrice who handles all our calls and concerns. She has always communicated with me over the past 10 years and has always gone over and beyond in my opinion. Her staff have been trained well and people like Terri are hard to come by. I thank you all for putting the patient first. Thank you so much for caring about our patients as well. With much appreciation, Maria Hutchinson Practice Manager Dr. Brandon Lambiris