AnswerNet

3930 Commerce Ave, 19090, Willow Grove, US
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4.50
Based on 94 Reviews

5

81.91%

4

6.38%

3

1.06%

2

1.06%

1

9.57%
About AnswerNet

Trust the experts at AnswerNet with your business outsourcing. From simple telephone answering services to telesales and automated texting, we do it all.

Contact Info

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customer
United States | 05 January 2022

AnswerNet came to our rescue when we had a call project that needed to be launched ASAP. The staff did an excellent job of representing our organization, forwarding referrals, and reporting out the results.

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Dan
United States | 08 September 2021

AnswerNet provides excellent service and I highly recommend them. Everyone on the team is very professional and has produced fantastic results for my business. I'm very grateful to be working with them.

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William J.
United States | 25 August 2021

We've used Answernet for over 2 decades. Their staff is amazing,professional, competent, handles our calls for the doctor's office wonderfully! Highly recommend if looking for a great answering service! Christine, our service manager is awesome to work with!

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customer
Canada | 25 August 2021

Bee-Clean Building Maintenance has been using Answernet services for over 10 years and find their services professional and most importantly reliable. As a Janitorial service provider, having a vendor on whom we we trust is invaluable. Thank you Answernet for your many years of excellent service

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Jenn
United States | 02 April 2021

AnswerNet Rocks! They have been such an asset to our small company. Very professional, great communication with our clients and our team.

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Jessica
United States | 05 March 2021

AnswerNet has managed out Snowplay Hotline for 5 years and has been able to quickly implement changes to our selections as weather changes and areas open and close so that our visitors can find the most current information. They are easy to get a hold of and respond timely requests and emails.

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Meghan
Canada | 05 March 2021

We really enjoyed working with AnswerNet for our 55th Annual Variety Show of Hearts Telethon on Global TV. They were extremely professional and truly passionate about our cause while ensuring that all our donors received outstanding service. Their fast turnaround on any support issues and always keeping us updated with live stats was very much appreciated. This year was our most successful Telethon in years and we couldn't have done it without AnswerNet's David & Sara and their all-star team! Thank you AnswerNet!

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Katie
United States | 02 March 2021

The reps and administration are all very great to work with and very personable. We feel as though our needs are met by the team. We greatly appreciate the attention to detail that the reps use when answering tickets. Any time we request an update to the service or change in operations the Answernet admin is very quick to get back to us and make the appropriate changes. The reps do amazing and have learned very quickly. It feels like they are always working to the best of their ability and always work to improve. Their ticket count has been very satisfactory and the quality of their tickets overall gets better with time. The only way I can personally see to improve is possibly having the reps checked in and out when they arrive or leave as sometimes when the tickets get busy it can be hard for us to tell who's on if we need to assign tickets. Overall we appreciate the service, dedication, and flexibility of this team!

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Teresa
United States | 26 February 2021

AnswerNet provided an urgent resource gap in our sales system that we've enjoyed and benefited from during the last 4 months. The great weekly status reports and proactive expertise has created a valuable partnership.

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Laura
United States | 15 February 2021

AnswerNet provides an effective service for our customers, and I have experienced collaboration and teamwork with their leadership team.

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Jeri
United States | 10 February 2021

Great company to work with!

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Tammy
United States | 06 February 2021

Answernet does a very good job. I have worked with them for over 4 years now and they have always been very responsive and thorough.

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Tonja
United States | 06 February 2021

Excellent service would recommend to anyone!

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Nicole
United States | 06 February 2021

Answernet and it's staff have always demonstrated excellence when it comes to comes to updates and forwarding messages to our clinic. Responds quickly to changes that may come up during the month. Always a pleasure working with them.

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Kris
United States | 03 February 2021

Always great to deal with. Thanks for all you guys do!

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Eric Lee
United States | 31 December 2020

Your company works great. You answering my office telephones leaves me more time to conduct business. No more useless calls, telemarketers or people trying to sell me something I don't need. How quiet my office is now is amazing. Should have done this years ago. You give me all the information I need from each important call and the rest you tell me about the next day. I would recommend your service in a heartbeat. Best decision I have made in 2020.

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Will
United States | 11 December 2020

Answernet has provided my company with endless opportunities with their suite of services and experts that work in each of those areas. There is always someone there that has the answer to my question and all have been willing to help each time I’ve asked!

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Factory Pure
United States | 05 September 2020

We signed up with a contract. From the start there were issues where we were not getting messages that were left while testing their service. I called myself a couple of times and the calls dropped. On the 3rd time someone finally picked up and sounded like they just woke up with a very unprofessional tone. They did not identify themselves at all. Each additional time a test call was made there was an issue. I did not want to expose our business to this. I was also not confident they would relay all messages taken because I did not receive any from my test calls. They chalked it up to a system error. Out of our prepaid minutes, all but the small amount we used to testing were unused and they still refused to refund the payment. No luck getting it back any they require you to sign a contract.

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Cody
United States | 12 August 2020

Great, quick service. Everyone I worked with was super helpful and polite. Despite the fact that this was the first time I had ever used the service, it went incredibly smooth and the turnaround happened faster than I expected. Thanks so much for your assistance!

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Tarina
United States | 27 May 2020

The team at AnswerNet has continued to go above and beyond to meet our business needs and we could not be happier with our choice to have them represent our company!!

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