Answernet has always responded to our needs with prompt reliable service

The system keeps cutting me out, says calls can't be completed as dialed. This happens to me every year about this time, and gets very frustrating, we're in the HVAC business. We get compliments on the phone personnel, but your tech end needs improvement. They don't return calls as requested, please respond, Thank you, Doug. Yes R and M. inc.

I love Answernet, they do an awesome job setting up appointments for me.

Great Service

Answernet has been one of the best choices we ever made, they have stepped in to help many times. Everything from sales to dispatch! Top Notch Organization!

Great service

Answernet provided great service

Service is good. Staff sometimes don't pronounce Dr. Delk's name correctly.

AnswerNet is a great extension of our team. We have weekly check in meetings and our POC is always ready with stats, updates, questions, etc. Also, we have an information sharing thread that's live all the time so I get real-time answers to questions and vice versa. Recently we had a snaffu with a company observed holiday and the team at AnswerNet was quick to jump in and help reschedule a few meetings. I would strongly recommend adding to your BDR or MDR team if you're struggling to break into new accounts. They do the hard work that some of us would rather not bother with and we're seeing great results and ROI.

My experience with Answernet has been mixed recently. On the one hand, our direct contacts are excellent. Account manager Laurel Ardle is highly responsive and knowledgeable. Laurel has brought new depth and analysis to our projections. I have been impressed with Andrea M., Miguel Madrigal and Nicole Mendes in the Phoenix call center. I am especially impressed with Andrea's in-depth knowledge of the Blue365 program and her collaborative approach with members. Andrea M. knows our program exceptionally well and is a great communicator. Tammy Szilli has been a pleasure to work with through our upcoming transition and has a strong knowledge of our technical approach. Yet, there have been consistent service level misses over the last several months on abandonment rate and service levels resulting in Service Level Agreement penalties. We are hopeful that Answernet can fix this. We want to be a profitable piece of business for Answernet and we would rather have the good service we know Answernet is capable of rather than the lower monthly fees that result from the SLA misses. We want to work with Answernet to ensure there are no service level misses with our growing and successful program.

AnswerNet has become an extension of my marketing efforts and sales initiatives. AnswerNet has been able to have a 15% connection rate and above! It's truly amazing to receive valuable, in-depth info on the contacts and conversations they are able to reach. It helps my team and I know where to optimize our efforts in the dialing campaigns we have with them. My sales reps love seeing their calendar fill up with appointments that AnswerNet has created. As the Marketing lead at Nexcess with AnswerNet, I truly appreciate their attention to detail, flexibility and quick response to all my emails and questions.

Laura is really great at answering my emails and getting back to me in a timely manner. They are accommodating to our requests and sending over the notifications when agents are unable to assist customers.

Answernet has been very responsive to our needs as a business. We've worked together to keep our metrics in-line with industry standards and our Client Services Manager, Kerry A., has been great.

We started using Answernet on 1/1/20. They are very professional and courteous, and we would recommend them to any business in need of an answering service.