Fantastic, all round platform, Ive been using it for over one year now, Why not earn points on your spend!!? I am so confident you or your business will love it that I am happy to be contacted regarding Pay.com.au. its 10 out of 10 folks!

The link to Xero means I don't have to reconcile the transaction.

I've been on the platform for a good 6 months now, I've to say I'm really enjoying it. All my business transactions are done and paid for via the platform, and it has supercharged my Qantas Business Rewards! People that work there are helpful and courteous, and I've the pleasure in dealing with Brandon from day one that I've been with them.

I have been a full fee member with Pay.com.au for a few years now. At the start of last year, I engaged their travel services to organise and book a trip to Japan for a month in December 2024 including the entire Disney experience for my 4 year old daughter, flights, hotels and domestic travel within Japan. Through the time organising the trip, Liz Jacobson was wonderful, efficient, organised, approachable and on the ball with everything. Even when we had a minor hiccup in Japan, she was reachable instantly and helped us figure out how to navigate the situation. Having just returned back home, we are already contemplating our next holiday to another Disney destination and will definitely be using Liz and PayTravel’s services again.

Exceptional communication, outstanding service, and true professionalism from my account manager, Brandon. He made the entire onboarding process seamless and stress-free. Great customer service like this is hard to come by in Australia these days. Thank you to the Pay.com.au team—keep up the fantastic work and continue building in this direction

Payments take up to 6 days, I processed a payment this morning "for today 24th," but notified it might be up to the 30th ....which is ridiculous in this day and age. This has happened before, and I have missed due dates, they keep promising to address it but never have. The benefit is marginal (2.5 pts = 1 Qantas point) the fees are tooo high and if you have any FBT issues or CC fees, especially Amex, you are going backwards.

The customer service was excellent, and Brandon provided fantastic and prompt responses.

Obviously the reviews are not true as the system does not outline the truth til you actually commit. The points structure or rewards as they call it only pays you out 1 point to every 2.5 and on top of this you pay a large fee on money transfers. We understand you still need to make some money to run the business but you need to be careful because It was only when I queried the fee they said to use your bank account instead of a debit card or credit card as the fees are cheaper but if you do use a debit card or credit card the fees could cost you over $60 for every $1000 transfer or bill you pay. You are then promised all these points and on our first transfer where $1000 payment was to gain you 2000 points, which when it was transferred to our preferred partner only then received 500 leaving us 750 points. That means for every point transferred it was 2.5 to 1 meaning that the company withholds 1.5points. When we tried to transfer the remaining balance of 750 points there is a locked in minimum of 500 points meaning that we could not transfer the rest due to the 2.5 to 1 ratio . Please be careful when uploading and paying bills through this system as the rewards are not correct and the fees are or could become very costly.

Great platform and concept. In-platform customer support team, including Frances, is always helpful. Thank you!

My request to redeem Pay points for Prezzee vouchers was handled quickly & efficiently.

Great platform and great service from Jas

Easy transactions and reliable service. Have and will continue to recommend to friends and colleagues.

Our relationship with Jas is excellent. Very prompt and accurate with all her advice.

I am absolutely thrilled to share my experience with Pay.com.au, particularly the outstanding assistance provided by Alisen Merry. From the moment I reached out for help integrating our business with Xero, Alisen has been an incredible resource. Her step-by-step guidance made the entire integration process smooth and manageable. Alisen took the time to explain how the system works, addressing every query I had with patience and clarity. Her expertise not only helped us link our operations effectively with Xero but also filled me in on how rewards are granted, which is a crucial aspect for our team. What truly sets Alisen apart is her dedication to ensuring that I understood each component of the system. She made complex topics feel accessible and provided tailored advice that perfectly suited our business needs. It was evident that she truly cares about her clients' success. I can’t recommend Pay.com.au and Alisen highly enough! Their commitment to customer service and support is remarkable, making them a standout choice for anyone looking to enhance their payment solutions. Thank you, Alisen, for your incredible support!

Very prompt and professional service. Informative and also correct guidance and info provided by Marcus. Also good focus on Data and customer security

I get help in less than a minute

Trina.E has been so great at pay.com.au! She helped me with all the questions I had and also proactively and periodically checked in with us even though we are small business and really give honest suggestion and solution. Highly recommend pay.com.au and their services! Anyways, we look forward to pay.com.au and they keep on adding new partnerships it's so good and Qantas also appointed them as a trusted partner so that's really given us peace of mind.

Quick response

Immediate reponse with no wait time

Answer the phones always prompt and great communication…not an overseas call centre. Thanks guys