If you are a zenledger.io portfolio user, don't give them your accxnts, because they have a tendency to take control of your accxnts as a tax software filings for legalization purposes... Instead of giving them your accxnt, just create a zenledger accxnt with your email pw is up to you, and give them tokens and addresses, not your actual wallets, because you have to know zenledger.io has a tendency to not steal, but grasp your complete accxnts to do complete tax returns... For example they jacked, hadded, joshed my complete MetaMask Accxnt when I gave them the MetaMask or whatever buttons they use to complete a thorough crypto tax filings, but what you really need is to not access those buttons but to sign up with an email or user name, then feed them the tokens addresses and listing... Also they give you the precise quantity and $$$ gained per tokens addresses which is a plus, so you can literally using trasnactions tab keep a close eye on the quantity and revenue received per transactions jotted, planted, and embedded in their/your/our tokens addresses for the script kiddies to also get paid... Tell all users that use zenledger.io to not use a button, but to use an email address so that they don't steal your stuff and plus it is better to keep track of all of your tokens addresses and transactions... You could also send a free "Help, you guys jacked 44 million from my 86 million... Please do my taxes for free so we can remain legal ticket..." For Luigi and Kalil from MetaMask...

I was automatically billed for a service that had been cancelled 4 years ago

Avoid this service. I needed it for one single tax year back in 2022. I signed up, used the service, then canceled the subscription immediately after. I have been billed automatically in 2023, 2024, and now for a third time in 2025. I called to cancel and refund each time. This is dishonest business practice and they do not deserve your money.

Intuitive and easy to use. Linking exchanges was easy. Tax liability was fast and conforms to 2025 US federal rules. Tax forms can be downloaded in several formats. Link for your account to DL forms and answer questions they may have.

Be very careful when using this service. Once you give them your credit card to charge you they will auto renewal your subscription even after you have stopped using their service and/or deleted your account. Goodluck getting anyone on the phone, or through email. I have been trying to get someone to answer me for the last couple weeks without any luck.

Moved coins here from another host that charged huge fees for every transaction....spending less to manage my coins

Helpful to me

The program is through and precise. A little tricky to deal with entries but essential for getting the reports needed to check profit and loses. And the reports for the IRS. Needs some elbow grease but very worth it if you want to keep you costs down.

Great Customer Service The software was user friendly and customer service was very responsive and helpful !! I like the way the software makes updates in real time. Thanks, C Blackmon

Support has always been timely and helpful

The move from Ledger Live to Zenledger was a little rough

I wish you would expand the blockchains you allow to be imported. Hbar? Atom? Link? your support chats were great.

I could not figure out and contacted support and agent Nabin was wonderful. Within a few minutes he resolved my issues, Thank you Nabin

I had a great experience with the site and was happy with how easy it was to enter all my info. One thing I did feel needs vamping up is adding more wallets like XRP, BitCoin Cash wallets, plus adding more exchanges to the list, other than these it's a great place to have your crypto taxes prepared.

i did finally find a live person to give me the info i needed

Your connection to Kraken is disfunctional, both via API(?) connection and by download and reading of .csv file. Authentification failed in attempted connection via API or whatever it is. Then I downloaded my ledger .csv, as you specify, and your system declined to process the file, reporting several thousand entries are errors. No error was apparent on inspection, but what do I know, so I repeated the process -- meticulously -- with the same failed result and exactly the same number of asserted errors. I gave up on ZenLedger at that point and sent raw data to my accountant - from all sources. It'll cost me a bunch, but at least I'll get my taxes done on time. I won't be back next year. And by the way, you gave me a powerful incentive to write this review. At least I can confirm it's based on a genuine experience.

Service is horrible, always trying to sell you something else, and the data is not correct.

It was super easy to use. Instructions were very clear. It took me less than an hour to complete my Form 8949 using KuCoin, Uphold, and Coinbase.

So many issues with using this software; every time I make entries and import new wallets, the platform takes FOREVER to update holdings. It is almost like the platform locks up every time I try to update holdings. I have had to message support at least 5 separate times to get them to release my holdings manually.

The software worked great for my Coinbase .csv file but would not populate the IRS form 8949 for my Nexo .csv file