way too expensive for what it does

ZenLedger made it very easy re:crypto taxes

looks great I need to see the tax forms filled out to know for sure

It is really hard to edit what has been uploaded, I found duplicates that I can not track to the csv file I uploaded and just remove. I have files that got miss labeled and makes it look like coins went to a different wallet. I have exchanges that still show having a balance but when I log in and look I see a zero balance, was connected through the API. the help articles are not helpful. I am expected to edit all the tables with out having specific information on what to do. I have security concerns on what happens if your systems get compromised the hackers will know who I am and what my balances are. especially when it says I have the wrong balance. It always shows an error I need to fix regarding some old failed alt coins I don't have complete records on as something to fix. I have complained multiple times about lack of integration from major wallets. you ask me to pick the wallet and down load the csv file but when I upload it it fails. how has your team not learned what the csv file will look like and just integrate it on your side. that would be a real service but each year it is a huge pain point.

I got cancelled twice my appointment and no reschedule nor response from you. I'm going to ask for my 30 day money back guarantee.

CS rep went above and beyond to troubleshoot and resolve. Excellent customer service.

The CS rep went above and beyond to help find the error in my transactions

Absolutely amazing customer service! Every person I chatted with has been tremendously helpful and extremely knowledgeable. In particular, representative Sumit helped me troubleshoot my imports so that everything lines up accurately. His technical savvy is unparalleled.

Honestly, if you have a bunch of wallets and exchanges I’m not sure the numbers are even right. It’s gives a complicated mess of a spreadsheet that makes it very hard to compute basis and gain/losss. Secondly, they have non responsive customer support. I paid for an account last year and now I can’t access my account and get no response from custom support.

Ease of use, very tech/user friendly software. Great customer service and from the research I've done the lowest cost compared to cointracker coinledger and a few others I forgot the names of. Zenledger also offers discounts for repeat customers, and I will recommend them to anyone I know who holds crypto. Thanks very much Zenledger.

Great service

bugs and lack of support. It does not support sgd fiat, and also does not support options on derribit. say it support kraken but when I upload csv I downloaded from kraken it says the format is not correct. Also because of issues with other exchange it says that my data in kraken does not reconcilled. I ended up spending more the 10 hours to comb thru all the transactions and to make changes to file format. also for the exchange it does not support when you upload a properly formatted csv with the exchange name fill out they won't show it but just says manual, which does not help when reconciling. not recommended until they get these issues fixed.

I dont even know where to begin. Zen Ledger imported some of the key transactions off of the major brand apps. The others, not so much. It made for a very difficult and tedious process for me to try to match and verify transactions. I'm not sure how the process can be improved but by the end of the day, The ledger had me making way more than I actually did. So, I don't know what went wrong, but I'll probably get killed in taxes this year and I never took profits. I dont think I'll ever use the ZenLedger again.

I needed help with entering my wallets and exchanges. It was easier than I’d suspected with Xenlefger support.

It was somewhat helpful but not actually possible to integrate with TurboTax desktop. I had to manually enter “Cryptocurrency” as a brokerage and now I have to mail an additional form. I hate mail.

Easy to use , fast , but I felt upsold on multiple years ...

Charged $150 for a tool that didn't even integrate into my tax software as described. Don't buy.

Love ZenLedger! Love Jen! Learned so much from Jen and she made crypto tax mystery so much more understandable! I am now 100% confident submitting my crypto taxes by April 15!

I had a hard time manually compiling my transactions across many blockchains, wallets, exchanges etc... Satchit from the Zenledger support team was very helpful and worked ith me from start to finish. Now that my info is published, it will be easier next year. Highly recommend this platform and team.

Extremely expensive PER YEAR recorded if you have a lot of transactions. No response at all from customer service with questions. Did import all transactions fairly easily.