When purchasing a cruise from them, the price they advertise isn't the price you pay. They fail to mention compulsory Service Charges, although even their own T&Cs state that these charges should be displayed in the booking notes. Once you specifically enquire they admit the extra compulsory charges but act as if they aren't in the wrong (although clearly mis-sold the package) and making a deposit refund process (a fair thing to ask, is it not?) as much of a pillar-to-post and "wasn't me you spoke to" and "not my department" as possible. Extremely unfair, extremely unhelpful. UPD. - despite clearly mis-seling a package to me, they refuse to refund a deposit point blank. Saying it's my responsibility to familiarise myself with their cancellation policy. Obviously, cancelation policies only work with packages sold professionally and honestly but not with Logitravel apparently. Really, really encourage to avoid them at all costs UPD 2: I see Logitravel is reporting some negative reviews where customers call them scammers. Logitravel say they can't be scammers as they are an established business operating for many years. What's that got to do with anything, I've got no idea. I guess, nobody likes to be called scammers, even if they mis-sell you a product and refuse to offer proper redress. UPD 3: Dear Logitravel, it's awfully nice of you to decide whether the issue is solved or not on my behalf. Technical problem or not, you have failed to disclose the full price of the cruise package that I have booked through Logitravel. That means that the package was mis-sold to me, and you were in breach of your own T&Cs as well as good trading practices. When such a breach occurs, I think it is only fair for a customer to consider any agreement with a supplier being void and it is only fair and reasonable to seek a refund of any deposits paid, i.e. to return to the exact same state that the customer was before entering the agreement that the supplier has then breached. Although you said you would pay the extra charges, I couldn't trust you anymore and therefore I've asked you to refund a deposit which you refused citing the Terms and Conditions (which you have breached). Therefore the issue, of course, IS NOT solved. I told you in no uncertain terms that I do not consider the issue solved and that I shall seek assistance of a third-party mediator should you refuse to solve the issue fairly, i.e. refund my deposit. After that you have decided not to reply to me. Now, you tell me that you have decided on my behalf that the issue is solved. I can assure you it's not solved and the way you have handled my complaint encourages me to reiterate my advice to fellow travellers once again - AVOID LOGITRAVEL.

Good website, easy payments and quite nice customer service.

Excellent,very efficient service. Bravo to Iris Madico!

hard to tell yet until I have taken the cruise etc.

A great place to research an holiday. So far I recommend

Great! All fast and perfect.

Still 6 months away from the start of our fly-cruise, but these are my impressions so far. The online booking process was simple enough and quick, with follow-up e-mails arriving soon after. Slight gripe: I ended up with 3 e-mails, all with slight changes to details but there was no summary indication as to what the differences were i.e. had to visually check one against another. Plus, the third one had links to their Spanish site, rather than UK... Called them today to query who needs to do what and when (vouchers, seats, transfers) and they were most helpful and informative. Customer service the way it should be, essentially. All gone well so far. Will update as things progress.

We enjoyed our holiday but the transfer was messed up which left us stuck at the airport. The 24 hour helpline just went to music for over 20 minutes. We were told by the transfer company that we could sleep on the floor of the airport (when we had booked a hotel with all inclusive!!!!!!) or get a taxi. We took a taxi and then called Logitravel to tell them the next day. They did nothing to help other than to say that we should send a copy of the receipt when we return from holiday. I did that on 20th August 2018 and still haven't heard back from them 2 months later. This is despite making a formal complaint. Now had to raise the matter with ABTA - I would now avoid logitravel at all costs. The only response I get from Logitravel is that they are making enquiries with their supplier - this should never take 2 months. Do not thank me for my patience, my patience has run out. I await your offer of compensation which should include an amount of interest caused by the delay and the stress and inconvenience caused to your paying customers. Also, why don't you allow your paying customers to communicate with the claims team? I have also asked for details of all communications regarding my claim and this was refused (claiming that they are unable to provide details of a contract with a supplier) which is not what I have asked for. LOGITRAVEL have no respect for their customers whatsover and do not understand the law regarding disclosure of information, which the customer is entitled to when it pertains to that individual customer. Why would they pick up the phone to the supplier to carry out enquiries when they can keep the money they owe me in their bank accounts for as long as possible. I have asked them how many times they have tried to contact the supplier and by what method (phone e-mail fax, letter) and they could not answer me. This suggests that they have not made any effort at all. This is not the way to treat customers or be a successful business.

I would have given 5 stars but when I requested for a phone call, it took them 10 minutes to inform me all their staff are busy and that I can call them the next day so they can answer my query.

Consistently cheaper for hotels than other sites

i tried to book on line and found it difficult to navigate and when I pressed the button for help the lady was most unhelpful and wouldn't / couldn't help saying I had to do everything on line - so why is she there I wonder! I finally did it and got the booking though not the ideal flights as I just couldn't figure out how to amend them! rang the number and pressed for help and both times just rude. I hope logitravel improve with the holiday.

The whole experience was a pleasure straightforward and easy.

DO NOT USE THIS COMPANY. DO NOT TRUST THIS COMPANY They promised us a full refund for a hotel that treated us badly and now 2 months on and they still haven't refunded us. also called ROOMDI same people answer the phones. DO NOT USE THIS COMPANY DO NOT TRUST THIS COMPANY i will be starting court proceeding to recover our money if i don't receive this week? this is the response i have had for the last 2 months they have never contacted me i have chased them for 2 month and this is all they say. DO NOT USE THIS COMPANY DO NOT TRUST THIS COMPANY Still not had my refund that was agreed and then retracted. Have I waited and been patient long enough. You had no intention on refunding me it now 2021

I had booked up a few months ago and now 6 days before travel they inform me I'm going to another hotel. There is no choice except take it or cancel. The hotel is also a lot cheaper than the one I'd booked won't help you even though I gave 2 alternatives . Not happy at all won't book with them again !!!!!!!

EASY QUICK FAST

Deferred payments didn't add up. The site was okay to use, but I would have selected the deferred payments option, only the three payments shown added up to roughly £3230, when the holiday was only £1922. So unfortunately I had to pay the whole amount up front.

To book holidays online is easy, considering I am doing the job for the company. The price is reasonable but not cheap. Out of the 16 days holidays and 7 different hotels, one of them the was terrible, so much so I wouldn't put my dog there. Another one was just about human conditions. I complained in both occasions and no reply so far. The rest of the trip was fine until the return. Due to a medical problem I wasn't allow to fly. Logitravel did NOTHING. I have to take care of extra hotel nights and flight back. Upt to today, I am still dealing with this. Now, LOGITRAVEL is ok if you do the job for them, pay them and that's the end. If you have problems during your holidays, oh dear, you are on your own, even though they have a useless 24h service. I am taking it as high as it necessary, including ATOL complain. I won't let go not only for me, I DON'T WANT THIS TO HAPPEN TO ANYONE. Find another company that have a decent customer care / relations (or pray not o have any problem on your holidays)

very help full and easy to book

really great, easy to use website and great holiday offers

Easy to understand, very few questions. We have no VAT # in the U.S., filling in all zeroes made it work. International booking disagreed with U.S. credit card. One phone call to bank fixed that. Website waited while I worked it out.