Excellent products and service.

i ordered 3 lures. 2 came timely. Im still waiting on the 3rd lure. Its been 2 months now ive called twice and received information that you're waiting on a 2nd vendor to deliver to you. this is taking WAY too long.

Received timely and as described with no problems

I bought a brand new Shimano SLX 151X XG. The reel was delivered defective. I call Tackle Direct and they tell me the the reel is under warranty. I call Shimano and they say I should send the reel back to Tackle Diret to receive a new non defective reel. It will cost me $12 to ship the reel to SC and another $40.00 for warranty work. Never again Tackle Direct. I’ve been buying Shimano reels for over 35 years. This is the first problem I’ve ever had with a Shimano Reel. Do not buy from Tackle Direct. Custom service is the worst I’ve ever seen. $129.00 pus tax for the reel another $50 to have the reel fixed NEVER AGAIN WILL I BUY ANYTHING FROM TACKLE DIRECT.

Corrected mistaken item in my order after I submitted order, good service

I received partial order quickly, waiting in two items.

Item arrived promptly and as described

I am very satisfied with quality of products orderd and delivery!

Good service, quality rod and reel.

Great store and always top notch gear ! Shipping is timely and packaging is very good. It's a great place to shop.

Great website and easy to use.

Very disappointed in customer service. I paid extra shipping fees to get my order by today. My order has not even left their warehouse. I checked fed-x tracking and all it says is “shipping label created.” I called Tackle Direct customer service and was told it left the building on the 7th and that it was a shipping company issue. This was not true. I get several Fed-x deliveries every week and fed-x’s tracking is pretty much up to the minute with delivery status. The bottom line is I paid for expedited service, didn’t get it and was lied to by the Tackle Direct customer service representative.

Always a pleasure doing business with Tackle Direct

Order arrive complete and quick

Good place. Rod and reel are awesome. Good customer service. I nailed it in Martha’s Vineyard. 3 keepers in a week. I was walking around satisfied. Penn reels all the way! “Recreational fishermen and women are one of the greatest conservationists”

TWO-HUNDRED SEVENTY DOLLAR ORDER NOT RECEIVED. DISCOUNT TACKLE, on the other hand, always gets my order details CORRECT and my items are NEVER lost in shipping, UNLIKE TACKLE DIRECT. SHOP TACKLE DIRECT AT YOUR OWN RISK!!! This has been my SECOND ATTEMPT in using TACKLE DIRECT services in almost six months! Save yourself the frustration and use DISCOUNT TACKLE, instead. Notice of delivery: "left at doorway". Next day received: "delivery delayed". UPDATE: TACKLE DIRECT immediately took action on my order and once completed; a representative from TACKLE DIRECT personally reached out to me to apologize and voice assurances that customer service is a major priority for them. It is only fair and responsible upon my part as a customer to provide an UPDATE of the corrective actions that were taken by the company in my regard. Thank You for your quick attention, corrective action, and reaching out to me personally, Tackle Direct.

Last order for a last minute trip. We cut it close but it got here in time!

Fast shipping

Got what I wanted on time and the right stuff. Thank you

Nothing bad happened. At all. This is because I buy darn near 100% of all fishing gear, especially the important stuff, from the world's best online bait shop...Tackle Direct!