Charging unit we ordered didn't come with one of the cables needed for install. Not disclosed and is a common sense assumption that it would be included. Company didn't want to ship the cable and said it was our responsibility. Unit also came pre-configured for a different setup despite a few emails confirming it was for a 240v application.

Great communication, awesome answers to questions. Tom is great to work with.

Very helpful Customer Service Reps. Nice sharp pencil for calculating prices. Shipping easy and accurate. Broad and ever-changing inventory.

Josh was an excellent person to work with in the sales department. Pleasure speaking with him and he helped solve my concerns.

They had everything ready for pickup and all the parts were there and it all fit perfectly.

Our order was handled by Bill Lizotte from start to finish. We needed to run a system temporarily which required two conveyors. Conveyors arrived ready to go as promised with correct incline legs and flat conveyor legs. It was easy to assemble and was plug and play.

Always have what we need and extremely helpful. Easiest transaction I made in the last year.

It’s great working with American Surplus, they are on time and get the deal done. I will certainly recommend American Surplus to anyone who field of work are in need of their equipments

Ordered wire decking for pallet racks. Quote and order process was great. Delivery was on time and condition expected, however a problem was discovered after delivery. What i didn't discover until we unstrapped everything later is exactly half of the decks buried in the stack were 8" short. In other words, i paid for one size and got a smaller size that leaves a large gap in my racks. I contacted my last AS contact via email explaining the situation and have heard nothing since.

good service Matt

American Surplus is a great company to work with. The process was smooth, and Josh was extremely helpful throughout. Highly recommend!

simple and smooth transaction. Great communications.

I had a great experience buying racks from ASI

American Surplus has been a customer for Husky Rack and Wire for many years. I have worked on many rack and wire projects, and it is always a pleasure working with this sales crew.

Good service

Good service, good product was shipped to us with nuts and bolts. Very happy.

Great company and people! As a small school in need of shelving/containers, ASI is a great resource and so willing to help our nonprofit out! Thanks to Bill and Tom on getting us what we need!

I was looking at similar rack from another source but they were off in Conn. Your price was right in line and service was just fine.. The rack is up and doing it's job and all is good.

this was a simp0le purchase with special consideration needed to ship and process the payment. Since we are in Western Canada the help your team gave to organize and include the trucking arrangements was essential to this purchase. THANK YOU! Your finance person and our contact also worked closely to ensure this part went smoothly as well.

Everyone I dealt with at American Surplus was very helpful and responsive: the sales person, Tom Oliveira; the shipping coordinator, Rachel; the office person who greeted me when I arrived to pick up my order; and the warehouse guy who loaded the pallets onto my rented van. Although my order was small, everyone gave me their full attention - and all were unfailingly cheerful. Although I was sure I would have to unload the pallets to get the shelving into the van, the warehouse guy skillfully maneuvered both pallets directly into the van and I was on my way in a couple of minutes!