Wrong item delivered. Which coincidentally or not was cheaper than the actual item ordered. Emailed & rang multiple times. No reply. Had a look on trust pilot and it would seem I’m not alone in my poor experience.

Great quality items!

Ordered an in stock product on black friday and got an email to say that due to unprecidented demand, orders are delays. Got a generic email about last dispatch dates for Christmas so chased the order several times - NO RESPONSE.... asked for a refund... NO RESPONSE - theres not even a way to log in and request a refund. Theres no whatsapp customer service option - whole thing looks done on the cheap. What happened to the stock control over the black Friday sales, either it never existed - rooky error or looks like they got greedy and turned it off... so guess we are going down a card dispute route. I mean they are selling a product that they cannot fulfil - thats stealing... will cost them more in charge backs. I'd say its terrible customer service, but looks like theres NO customer service at all - employing people costs money. Silver lining is once I tell my husband that its a Made in Chelsea reality star's company he will go off the brand entirely which I learned whilst chasing their non existent customer service.

excellent customer service

Returned 2 items and got no refund. Tried contacting them via email TWICE and no response. I have the proof of delivery and everything. Disgusting service

Present for christmas

Had a problem with my shipping address and Jourdan was kind enough to give me an alternative method to get my items shipped to me. However, it took quite awhile for the solution to be put into action. But overall, Jourdan was extremely helpful in allowing me to get the items I wanted

Great product

They returned my package without any reason or even notifying me.

I’ve shopped at Serge for many years and bought some lovely pieces. However my recent experience means never again! I bought some items in the Black Friday sale (all showing as in stock) and expected normal delivery. The items have still not arrived. Their customer service team do not respond to emails and it’s impossible to speak to anyone. Really disappointed.

They said my item was delivered by Amazon shipping ,but the item wasn't anywhere to be found. I asked the company to provide a photo from The Amazon courier as to where they supposedly left the item as I have cctv and could have checked .I needed an exact time of delivery and photographic evidence , but the company failed to provide me with this evidence . The item I ordered cost me £60 ,it was a Christmas gift for my son and I feel as of I've received little support from this company . In the past Amazon couriers have left my parcels in the street outside my house ,where anyone could steal them .In the same week another parcel from Amazon did not arrive so I'm worried the parcel from this company has been left in a place where someone could steal it .Either way , I didnt receive my order , I'm £60 out of pocket and I'm receiving no support from the company. I'm really unhappy . When I check the parcel tracking number from Amazon shipping, the parcel can't be found it says .. I feel Serge Denime's should refund me for weeks of stress ,having to chase this up . I've sent over 20 emails and got 2 replies where they say they are investigating, but nothing ever happens from these investigations . I urge you not to deal with this company ..customer service is non existent .

Parcel was lost by Royal Mail. Customer service took a few days to respond due to being busy over Christmas but they did send out a replacement with fast delivery in time for Christmas

Very slow at processing my exchange, and slow at responding 8ts been a week and you still haven't processed it I'm in limbo

Royal Mail lost my order sadly. Still being investigated by Serge DeNimes weeks later

Bought 2 bracelets and only received one, and no one is telling me anything or shipping a new bracelet to me!!!

You sent me the wrong sized item and don’t have the right size in stock. I also bought the item at sale price and now can not exchange for a new one. Customer services have been extremely slow at replying *Edit* Customer services resolved the issue bu

I have still not had my return processed, I sent the item back to you using the QR code and have not heard anything about my exchange voucher. This was a birthday present for my son so very dissspointing.

The product is good, but it didn’t come with any secondary packaging. I was purchasing this as a gift and expected it to come with a box for the price! Didn’t feel very special opening a padded envelope with loose product inside.

Sent my item back for a refund, emailed customer service 3 times had no reply, post office shows item delivered

Lovely product and delivered quickly.