I Placed a Black Friday order and received an order update email a few weeks later stating my item was oversold and that it was currently in production to be fulfilled by Christmas. I was told to reach out to customer service. Customer service stated my item was lost and not available to be replaced and then gave me a store credit for the discounted value of my item that won’t even cover the cost of a new item. I feel like I’ve been wronged by their customer service department and order announcements that misled me and resulted in my lost Christmas present not being replaced or compensated for properly!

Great service as always and the website easy to use 👍🏻

I had the bracelet for just over a week, never took it off and noticed the bracelet had fallen off. I had been wearing gloves, taking them on and off, but a bracelet of this price should not fall off or break due to the use of gloves.

Great product unfortunately absolutely horrible customer care. Took over 3 months to fix my broken bracelet which I had to send back with promise they will pay for my expense to send it back and never did. So far I still haven’t received my bracelet because delivery company lost my package but after informing customer care nothing happened so far (been 3 weeks). Also I place my another order at Black Friday and to this day I still haven’t received anything. Contacting them is almost pointless, gonna wait 1-2 weeks for response and nothing is gonna happened anyway. Such a shame.

Web site is easy to navigate and item came quicker than expected well done 5*

Just like the photos

The size didn’t fit so I did a return form over Christmas and they did take a while to reply but all good now and they’re re sent another ring out, just hope this one fits, I did buy a ring sizer as well but just wasn’t right size

When I ordered the ring I was notified afterwards it was out of stock … however they managed to get me one before Xmas !! Great customer service from what could have been a bad situation …

Ordered in November. It was delayed for a while due to mismanaging stock levels and it’s now January and still no sign of my order.

great product. arrived within 5 working days rather than the 2-3 that i paid for. thought the presentation of packaging would’ve been better for what i paid but the ring itself is perfect.

Package got Stuck in customs. Got help from their Team, no Mails Where even answered!

Customer support seems fine but my order sent to germany is taking over a month already.

This is the 3rd item I’ve ordered from this company. Products are fab- great designs and good quality.

Still haven’t received my order and it has been over a month since I placed it

Still have not received

Item was sent and ordered the incorrect size returned for replacement and been ghosted…

Did not receive anything yet, ordered in Nov23, this means like 6 weeks ago. Customer service is not answering. Do not order here, just wasted €250

Item was dispatched really quickly despite it being so close to Christmas and arrived in time. Very grateful, thank you

I placed an order and made the payment on 28-Nov-2023, however, today 2-Jan-2024, I still can not receive my parcel!!!

Lovely ring and the quality is nice!