This is the worst insurance. You are better off not having an insurance. Don’t waste your hard earned money. They don’t pay you anything and don’t have the basic knowledge of processing claims. They promise to cover all the claims but once the procedure is completed they don’t pay a single cent.

Once you have an expense, they ask you to contact RobinAssist. This claim will go in cirlces and not get resolved. I had a UR visit which is supposedly covered, but the UR sent a bill of over $X and RobinAssist and INF have just kept sending mails saying they are working on it. I don't think they plan to cover/close the claim. I would avoid using INF and RobinAssist Update as of 4th Oct: once I looped in 'operations' team of INF my request has gotten priority (after a year). Note: the 'support' team of INF was already looped in (not 'operations'). I understand medical notes are needed, but we have this open for over a year with no progress. Will update this comment shortly based on progress Update 10/19: it's getting close to resolve now Update 10/22: it's been resolved. Took a year, which was not a good experience. However it's resolved now and we can close this

Khai is really good, have lots of patience and knowledge in answering questions

I purchased INF Elite insurance for my mother while she was visiting me in the U.S. Initially, I bought coverage for 90 days, with the plan to renew if she stayed longer. As the 90-day period ended, I attempted to renew the policy, only to find that the premium had increased by $100 per month. When I contacted their operations team, they assured me that, as an existing customer, I would still qualify for the original rates and promised to refund the difference. I proceeded with three monthly renewals based on their assurances. However, after six months, they refused to issue any refunds and even threatened me if I shared this experience on social media. This raises serious concerns about the integrity of the company. I will avoid this insurance moving forward and strongly advise others to do the same.

it is a good platform, fulfilled our expectations

I needed clarifications on the terms used in plan descriptions and Khai was able to clarify all that to my satisfaction. She was very helpful.

I had few questions about switching over from HOP VIP to INF Elite plan. Khai addressed my questions to my satisfaction and guided me how to do the switch over.

I had a bunch of questions that the customer service representative, Khai, was able to answer quickly and clearly.

Got coverage for my Mom from INF, she has high blood pressure - syncop. During her visit, I had to take her to the hospital, and she was admitted for several days. We got a bill for over $100,000, but only had to pay several thousand dollars out of pocket. INF Elite covered the rest. We would have been devastated without INF. I can't recommend them enough.

Grizzy went above and beyond to explain the different plans and all to our satisfaction. Thanks again.

Diana was patient and prompt ! Well done

As of now my review is only with Customer Support. Marky assisted me patiently answering all my questions. I chatted with Marky for around an hour. Asked for scenarios where there will not be coverage and where there will be coverage. Marky explained with examples. Also understood what I want and suggested me the plan that suites my needs well! Thank you so much MARKY! I'm buying SafeVista!

I am taking INF for all my parents trips. They are awesome and have a great support and available to contact whenever needed and have variety of plans for you to choose from.

Khai explained my questions effectively and provided me the quotes I needed.

Grizzy really helped me with insurance benefit breakdown and walked me through with patience. Very impressive customer support

This is about Health Insurance for visitors from India. Just chatted online with "KHAI". I had few questions about some health insurance options & I wasn't somehow able to generate a quote online earlier. KHAI answered my questions promptly & generated a quote and sent to me quickly, was very helpful through the chat.

Fatima provided helpful answers to questions about coverage, recommendations based on our requirements and proactively shared information I could use to make the right choice for our family

I chatted for over 15 minutes with👉 GRIZZY 👈. Very patient and explained all the policies very clearly! Thank you for your time!

Write down my appreciation for the outstanding assistance provided by KHAI. He has been incredibly polite, responsive, and helpful in addressing all my inquiries regarding the various INF insurance plans, allowing me to make informed decisions on the insurance plan for the coming family visiting.

This is a big scammer. Please do not purchase. They are expensive.They will find some excuse to not pay your bills. You can buy a cheaper visitor insurance and get the same service.