fast and easy

My agent makes the renewal process so easy. I get an email with all the information, clearly written instructions, and an easy way to pay. I feel well covered and happy I haven’t had to use the insurance, but I know it’s there anytime I need it.

It is easy to renew after reviewing the policy

I hate forms! This one was easy. Thank you

Easy to make payment. Good customer service

Communication, ease of service and good product.

Having been denied reimbursement for items that w ere covered in the past I ask Dannae to help me find out what the problem was. After many exchange of letters between VIMI and her she managed to get the problem solve and I got totally reimburse. I have been so happy with all the services NOVOMAR offers and their dedication to their customers. Thank you so much.

Excellent service. We needed to place a claim after the hurricane, and it was handled very quickly and efficiently.

Fast and easy to get the coverage I needed.

My agents are very patient and helpful in understanding the differences between the USA and Mexico. I would highly recommend!

The process is seamless.

They are always accessible and as Canadians offered us lots of help to get properly insured. I would recommend their service to anyone.

Thanks for sending the payment reminder! It was soooo easy to use the Novamar portal. All the salient info was already filled in for me. I really appreciate the professional toolkit!

Always notified about the policy ahead of time, and coverage we have

Still waiting on payment from broken glass, not sure why you will not send me my $$$. You are receiving this rating due to non payment

Thank you very much.

Today I sent a message asking for a travel insurance policy for my trip to California in 2 days. Literally within 5 mins I received a call from Dannae de Anda. She took my information and credit card payment and 5 mins later I had my travel policy in hand. Not that’s impressive service!l

This is our second year with Novamar, who holds our property insurance in Mexico. I had several questions regarding renewal, and my questions were answered immediately. It was also VERY easy to renew our policy.

Ease of making payments

The people at Novamar are always helpful!!!