I'd give them negative stars if I could, I put in a claim for a family member who was taken ill and received hospital treatment over a week ago and I haven't heard anything from them. Don't let fob you off with saying Ergo the underwriter are handling the case because while I was aboard dealing with everything I didn't have any correspondence or guidance/support from them either. Also they sought personal details from a third party without consent. Their policies are not worth the paper they are written on when they are breaking their own data handling procedures. My advice would be use a bigger brand/household name you might pay a bit more but at least your information will be safe.

When ill in Cyprus I was admitted to hospital and May Day, the company used by Planet Earth to handle claims and help whilst abroad were excellent. They handled all paper work and dealt directly with the hospital while I was still in there. All I had to pay was my £75 excess. They contacted me when I came out of hospital to see whether I was now OK. really impressed with their service.

Terrible claims service. My 84 year old mother was struck down with covid days before going to USA. She had paid £2250 for the trip which would have been the claim amount. However our son/her grandson was coming to join us a week later. Having recovered she was fit to travel but the only way was for him to get her on the same flight as them as she couldn't travel on her own at her age.Unfortunately, at such short notice this expensive but with trips to niagara falls, the grand canyon and Las Vegas it was the last chance of a lifetime. She throughly enjoyed her trip and then we claimed for the missed holiday time and the cost of getting her there. The claims process was slow and painful and eventually the said they wouldnt pay for the flight to get her there and paid out for the week missed. I pointed out that they would have been looking at a much bigger claim if she hadn't gone and in the circumstances what else could we do They showed a total lack of understanding or compassion and refused to pay out more

I bitterly regret taking out travel insurance with Planet Earth as 4 months after submitting a claim for medical expenses they still haven't paid up. Furthermore communication with them and their agents is impossible. As previous reviewer said you have to deal with an outfit called ETI services. We completed and sent off all the required claim forms. ETI Services acknowledged these and stated they had been sent to a cost containment agency but have refused to give us their contact details so I feel helpless. I hold Planet Earth responsible as we paid our insurance premium to them but they have not given us any help since submitting the claim.

Missing baggage by British Airways had travel insurance with planet earth. no help with my claim. My baggage went missing 10 days sent all documents I had. British Airways paid £186 .planet earth nothing. I paid planet earth £97 they seem gladly take my money and do nothing for missing baggage. this all happened in May 2023 as I write this it's November 2033

Absolutely useless ,hide behind impossible terms and conditions and the actual contract I have is with Money Supermarket as they took the premium. They make it so difficult to make a claim and have to deal with an amateurish bunch called ETI travel services who are totally unhelpful and refuse to issue a Final Response Letter so I can take the matter to the Financial Ombudsman Service. I have now been in contact with the FOS and they told me to just wait the 8 weeks and then they will take on my case,regardless of a FRL or not. Response to Planet Earth 14/9 There is the problem right there ,you don’t give any contact details whatsoever and confirm my concerns that you make it as difficult as possible to make a claim and so backwards to only have a PO Box number to request a FRL Anyone that takes out your insurance is sadly in my opinion very unwise.

Fantastic company,very helpful, very accommodating and tentative to customer focus,satisfaction and service, i highly recommend them and will 100% use them again,thank you Ken!

I had to cancel at the last minute a holiday to Tuscany because of a leg injury. I completed the claim form on the Monday with appropriate paperwork. Two days later I was emailed by Planet Earth to say my claim had been accepted in full, less £13 admin fee. The following day the money was in my account.

You should seriously consider reading this before using this company. They put my health at risk. If I could give less than 1 star I would. I fell severely ill on holiday in Thailand, I was in hospital for 4 days, I was weak and unable to communicate coherently. My friend who I met on the trip took charge and got in contact with Planet Earth to let them know the situation, after days of back and forth the verdict was that Planet Earth were unable to pay my hospital bill due to their agent in Thailand not being accepted by the hospital as previously they had failed to pay. Not our issue. We continued to call Planet Earth to find a resolution, eventually after the continued pressure they found a way to settle the bill. Nothing about this process was smooth or took any pressure of of us, it delayed my healing and caused me significant stress. I am a solo female traveller and if it wasn't for my friend I had met and their resilience I would have been left with a £5000 hospital bill as they were reluctant to help at all. After being in the hospital my after care advice was to rest, avoid the heat and only eat bland foods, I was also given 3 days worth of medication to keep my virus at bay and allow me to travel home. Following hospital advice I started to make arrangements to fly home and discontinue my tour which was going to consist of strenuous activity. Planet Earth once again reassured me they would sort out a return flight and also transport to and from airports, it was also stated on my discharge letter which was only issued so that I could fly home that I would also require wheelchair access, Planet Earth said they would also sort this in the airport. Planet Earth were aware that if I wanted to travel with my group back to the mainland I had to be on a specific ferry so that I had assistance with my bags, it was also the last ferry of the day and it was included in my tour and wouldn't require extra expense, you would think Planet Earth would be appreciative of me trying to keep costs to a minimum. However despite assuring me and my friend over the phone arrangements would be made they allowed me to board the ferry and assured us that by the time we reached land they would have flight and travel arrangements made. We called to chase whilst on the ferry at which point they told us because I had now been discharged I was clearly fit to travel and could continue with my tour, going against direct Dr's orders. This company waited until I had boarded a ferry, knowing I had no way of returning to the hospital that day, and then refused to make any travel arrangements after assuring they would be in place by the time we got to port, they left a sick, weak and solo female traveller abandoned in Thailand after lying for days that arrangements were being processed. This was extremely tactical. The amount of stress and panic this company caused is unforgiveable. I am in the process of making a claim and also seeking legal advice due to the negligence of Planet Earth. I was alone, scared and ill 14 hours away from home, the entire process was made worse by this excuse of a company, who did the opposite of help but only caused further stress and anxiety. You should be ashamed of yourselves. 05/06 I don’t wish to contact you at this point whilst I am going through the claim process to rectify your misdoing.

Superb company, helpful staff, realistic prices. I had an accident in Spain in the summer which necessitated an operation to replace hip. After the initial operation, the insurance company via May Day took over my care. They were superb! I was transferred to a private clinic, with excellent nursing, spotlessly clean, good food and lots of physio. A paramedic was sent to accompany me and my husband home, he could not have been kinder. The insurers paid our claim for expenses within a couple of weeks with no problems at all. Not an experience I would like to repeat but the Mayday repatriation team were superb throughout. I am forever grateful I had good insurance and would not hesitate to recommend Planet Earth.

Just to put into context. Cost incurred due to theft of ruck sack .passport .not covered ,2 phones, not covered ,£30 in cash,not covered ,various chargers and a power bank ,not covered, rearranged flight because emergency passport would only get me home not to Dubai where my family are,£500 ,not covered .What an appalling company .Awful

Since taking out our annual holiday policy by telephone on 5 July 2022 my husband has been prescribed a Statin & when I phoned Planet Earth to inform them I was told by Ken that the only condition I had declared for my husband was high blood pressure...my husband also takes Osteoarthritis & Thyroid medication and there is no way I wouldn't have declared this if I had been asked "does your husband take any other medication for other conditions" when taking out the policy....having already paid £241.97 there is now an additional premium of £38.40 but it's not the cost of the policy or premium that has led me to make this review but the fact we had paid £241.97 for a policy and that we have already been on holiday in September and now to discover my husband wasn't covered for these medical conditions so beware how you're being asked questions about medical conditions when taking out a policy with this company

I needed to cancel my insurance within the 14 day cooling off period; the phone was answered promptly and Ken was really friendly and efficient and explained the process well. I’d definitely look to use them again when I need to re-book travel insurance

Very friendly efficient operator Extremely helpful.Highly recommended.

Absolutely shocking customer service! Phoned to ask about progress with claim. They would get back to me they said. Guess what they did not. I phoned again and this time was told apparently I sent my claim to the wrong address even though this was the address printed on the form. Fortunately I had taken the precaution if sending recorded delivery so it was found. Then they rejected it stating there was no provision for delay. The problem was my flight was cancelled not delayed. I am still awaiting payment of a claim. It is worth pointing out that this company works a “diversion” tactic and claims are dealt with my ETI services. Have a look at reviews for ETI services, as it is the worst company I have seen reviews for! Don’t go near either Planet Earth or ETI services!

Ken..what can i say about Ken... he was so polite and helpful, very professional,i wish all customer service workers were like him.

The information was given in a clear and helpful way. It was comprehensive, with all the pros and cons explained. The agent was knowledgeable, friendly, professional and transparent. I am pleased to recommend Planet Earth

We had to cancel a recent holiday due to the unforeseen illness of my mother,leading to us having to make a claim. Our claim was dealt with within a week of submission (we sent everything by recorded delivery) and within 3 days we received a refund of our holiday costs to our bank account. Excellent service provided and no nonsense correspondence from Jarrod. Thank you.

The sales staff are excellent, always knowledgeable and helpful in finding the right policy to meet our needs. Prices are competitive and value for money.

I had more complex travel insurance requirements than normal - length of cover required, health, age etc. I found Jeremy at Planet Earth extremely helpful in guiding me through these issues and coming up with solutions than very much met my needs. To cap it the price quoted was very competitive. I spoke to many providers and have no hesitation in saying Planet Earth were streets ahead so I would thoroughly recommend others to consider using them.