🚨 WARNING: Hairclub's Contract and Satisfaction Guarantee is a Lie 🚨 I need to share my experience with Hairclub's Xtrands+ program, and it’s a cautionary tale for anyone considering their services. Their promise of a "Commitment to Satisfaction" is nothing but a facade. After spending a significant amount of money, I encountered serious issues with the hairpieces—glue problems, poor texture, and color mismatches. When I expressed my dissatisfaction, Hairclub refused to honor their supposed guarantee and only offered me alternatives instead of the refund I rightfully deserve. I feel cheated and frustrated. If you're thinking about using Hairclub, beware! Their satisfaction guarantee is a scam, and you could lose your hard-earned money. Look elsewhere to protect yourself! #ConsumerWarning #Hairclub #SatisfactionGuaranteed? #DoYourResearch

I have been with hair club for over 2 years. I just cancelled yesterday. They took a mold at first and said they order custom pieces. I had hair transplants so this was important to me because I had hair up front. A narrow patch but hair up front. They quit using that after a couple months From then on they would try to fit standard made pieces and it never fit right crinkles all through it. I had to always wear hat. The lady seemed more concerned about selling product than taking care of me. Nightmare situation. Terrible service. Stay away! Hair club Orlando this was

Everything went wrong. Hair club is the worst experience I ever had. They are not true to their words. They lie about everything they take my $3000 and they do nothing for me. Be careful of this company. They are on Westmount. They are no good. there are a bunch of liars.

In the past year I have had Emily Helton as my stylist. She is fantastic and knows her business. I have an appointment with her every 4 weeks and no hair line has ever been needed. A stylist like Emily makes my experience with Hair Club great.

I do not usually write a bad review but the experience I had with Hairclub was one of the worst in my life. It started as a free consultation and it ended with me completely distressed. I was already anxious due to losing my hair, and I feel they used this to their advantage to make me sign an agreement on something I never experienced. On the 1st visit, I was completely in shock as to what I was receiving for an extremely high price (close to $7000 after completion). I was promised that I would receive a 1 1/2 hr "Treatment" once a month. To my shock, it was basically a terrible shampoo and blowdry. I was in the salon industry for over 20 years. I know the difference. The products irritated my scalp and I did not like the aroma either. I am sensitive to synthetic aroma. I was told the products were natural, but that was not the case. They offered me products I could get OTC. I received NO Special "Treatment" or Product as Promised. They continued to tell e that I was told, but I was NOT or I would have made a different decision. The Monoxidil they gave me is OTC and I told her I had already used it. And did not cost nearly this price. I did receive a cap that I said I would pay for.. and the 1st visit (even though I was dissatisfied), but they did not feel that was fair. I felt it was completely fair. During the consult, I asked about the specifics of this treatment but I was told I would receive more info at the first appointment, which took a month! They say they care about customer needs, but in this instance, I felt completely unheard. After the 1st visit, I complained and they refused to correct the situation. They wanted me to go to a different stylist, which was not the issue!! My next step is to contact the Attorney General. Beware!!! The salesperson is good at selling a product, but not understanding when it comes to customer needs. Please do not sign anything!!

I have been a client since 2004 at the Oakbrook Terrace location. I made it to a senior citizen at 77 years. But in the three years it is becoming too costly to maintain my membership. The future business plan needs to incorporate discounts for seniors. I do without some of my retirement needs to continue with the membership. In addition, I always have had excellent service from hair stylist and the other employees. The company needs to maintain a positive working environment including improved benefits. The company's gross and net profit margins tell me the numbers are easily there to improve adequate retirement benefits, insurance and ,of course, comparable industry salaries.

Good day! My name is Thomas Bernard and I have been a 41 year client of Hair Club. I began when I was 23 yrs old back in 1983 and over the many years I had a ton of excuses given to me why something was not correct (ie. Density too thick, hair not ordered, appointments canceled and impossible to reschedule, etc.). I remained as a client spending approximately $400,000 over my “career” with HC. The only thing Hair Club was consistent in doing properly was to take my money for the monthly service on the day due. Even when I called corporate for help beyond frustration I would never hear back. Unfortunately, a few times a female DOP had an operator from Elmwood Pk, NJ relay a message. lol. Too afraid to contact me directly. I finally left Elmwood Pk which was consistently mismanaged after many years of “sucking it up”. I instead elected to drive a hour more to Rye, NY which was a true breath of fresh air. Doreen, Liz and my amazing technician Mercedes always went above and before to ensure I was happy and that the systems were correct. As a client for 41 years you would think you would get a call from someone thanking you for the continued service but that is NOT in Hair Clubs ways of doing business. At 62 and having difficulty with driving a car I have finally ended my time with HC and try a local competitor. If you are thinking of being a client of Hair Club, I advise you to understand that some offices are top notch (Rye NY, Delray Beach Fl, East Brunswick NJ and Tysons Corner Va). Those are offices I went to over my years that were excellent in all areas. It’s surly a hit or miss. Good luck to all!!!

I had a great experience with my consultation with Steven, learned so much, can’t wait to get my hair back!!!

5 star experience Great customer service, caring staff dedicated to satisfaction and results Highly recommend Steven and his team do a great job

Excellent service natali k.

Natali is the best

Had an amazing experience with Natali.Shes extremely charismatic & professional.Thank you Hairclub ❤️

Jasmine was so gentle i love the service i had

I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...

Disappointing Experience with Hairclub in Wichita, Kansas I regret to share my Mom's disappointing experience with Hairclub in Wichita, Kansas. I am compelled to express my dissatisfaction with the manner in which they handled the closure of their business and the subsequent refusal to provide a refund for services that she can no longer access. She spent thousands of dollars to pre-pay for 12 months of services and products. She only got 3 months of them. Firstly, the abrupt permanent closure of the business without any prior notice or communication was extremely disconcerting. It left her, along with many other clients, in a state of confusion and uncertainty regarding the status of our ongoing treatments and commitments. The lack of transparency and consideration for their loyal clientele was disappointing, to say the least. Furthermore, despite the closure of the business rendering their services inaccessible, Hairclub has adamantly refused to provide any form of reimbursement or compensation. This disregard for the financial investments made by their clients is both unprofessional and unethical. It demonstrates a blatant disregard for customer satisfaction and loyalty. Attempts to communicate with Hairclub regarding this matter have been met with dismissive responses and a lack of accountability. The refusal to acknowledge their responsibility in providing refunds for services that can no longer be rendered reflects poorly on their integrity as a business. In conclusion, her experience with Hairclub in Wichita, Kansas, has been nothing short of unsatisfactory. The abrupt closure of the business coupled with their refusal to provide refunds for services I can no longer access highlights significant shortcomings in their customer service and ethical standards. I would caution potential clients to thoroughly consider their options before engaging with this establishment.

Love coming to hairclub, I always have a great experience from emely and Holly!

Excellent service, everybody is very professional and friendly! Thank you Emely for your patience and kindness!

mon expérience au Hairclub Westmount était exceptionnelle. la personne qui s'est occupée de moi s'appelait Mario. il était accueillant, très à l'écoute, courtois et professionnel. j'ai toujours aimé les résultats et j'ai hâte à mon prochain rdv. merci Mario, merci Hairclub

Love the experience, the ambiance, and most importantly I love my haircut! ❤ Thank you Mario !

Mon expérience au HAIRCLUB Westmount-Montréal était exceptionnelle ! La personne qui s’est occupée de moi s’appelle Mario. Il était accueillant, très à l’écoute, courtois et professionnel. J’ai toujours aimé les résultats et j’ai hâte à mon prochain rdv. Merci Mario et merci HAIRCLUB.