A few months ago, I decided to renew my membership to HairClub. I originally was a client a few years ago and had to drive to New Orleans for my visits, so I was super excited to hear a HairClub Salon opened in Baton Rouge- I wouldn’t have to travel to the salon in New Orleans. However my main reason is I am in education and since the start of this pandemic my hair thinning has gotten progressively worse. Since joining HairClub a couple of months ago , I was very pleased with my stylist. She was amazing. I walked out the salon feeling awesome. I was getting my money’s worth. Let me tell you, HairClub is NOT cheap. Well, after three months things began going down hill. The salon got a new manager. To my knowledge there were some unresolved issues with the new manager and the stylists. Therefore they quit!! Leaving some very happy clients very concerned and unhappy. Since my stylist left I am left very,very unhappy and have very limited options. Here are a few complaints I have suffered over the past few months. Complaint #1: The BR salon now have traveling hair stylists. These people are flying in from different states to work for a week or two at the BR HairClub. Which means it’s a different stylist for each appointment. (That in it self is difficult for me). Some of these stylists have limited experience. They have no connections to me- my likes and dislikes when it comes to my hair. (Again, HairClub is NOT cheap!! I pay for my stylist to know me.) Each time I went to the salon I had to explained what I want done and share my complaints about what the last stylist did or didn’t do. Complaint #2: I am unable to get appointments when I have issues with my hair. Don’t forget we have traveling stylists. This means, I will have to deal with the issues until my next appointment. Complaint #3: My stress level is still way to high! My last four appointments, I left the salon in tears and angry! My system/matrix is placed wrong on my head. The areas I was trying to cover up was still visible. I pay way to much money to be so unhappy with my hair! Complaint #4: I have called corporate office and the person who is in charge of my region never called me back. Nothing has been done to rectify my issues. HairClub continues to debit my bank account every month. (Again, HairClub is NOT cheap!) I feel like I’m being cheated because I’m NOT getting what I’m paying for. I would love to share some pics as proof of what I’m going through but I can’t on this page. In closing, as a woman our hair is our crown. When it doesn’t look good we don’t FEEL good. I am a client of hair club because I want to feel and look good. HairClub in the past always put the clients concerns first. The purpose of this message is my hopes that someone from HairClub reads it and get to bottom of what’s happening at the Baton Rouge center. It’s my understanding at any place if business, especially a business that prides its self on making people look and feel confident that customer service and satisfaction should always be the first priority especially when it comes at such a great cost. #AngryandStressedOut

There are few organizations that provide a total complement of professional staff members to include functional as well as administrative. Such is the case for the HCM Center in Savannah, GA. I would like to extend a "tip of the hair" to the management and to all of the stylists and technicians that make up the very cordial and efficient staff there. The unique professionalism of Terry, Teresa, Robin, and Daphne is exceptional in every regard. I really can't remember a time or a visit when I wasn't treated as a totally valued client since my first visit there over eight years ago. Whenever I've had work requirements that conflicted with an upcoming HCM appointment...they were promptly adjusted to accommodate me. Thanks much Savannah Team! -- BH

I'm sorry that I fell for a very convincing sales pitch, All I wanted was longer hair and ended up losing 1 1/2" ban around my head due to their rubber cement they use to glue their India hair to my hair. Following three months of up to twice a week going back with issues and the poor fitting wigs along with quality. Please only if your bald I would never go back especially where they charged me $5,500 for the first year and after three months of putting up with their lies that the real hair I wanted is coming from India and it would take another 3 months. I quit and got back half my money, again I'm so embarrassed of what they did to my head and sorry I fell for the lies. The hair stylist are the only reason why I hung in for three months they were all professional and kind and in the end one came over to me and said she knew I was not a candidate because my hair was fine when I first came in. DO NOT GO IF YOURE LITTERALY NOT BALD THEY HAVE NOTHING GOOD TO OFFER!

Always great service and friendly staff to work with. I am so satisfied with the products they sell and the service I receive on my hair.

The service is excellent. Michael is a master at making my hair look great. Even though the quality of hair being delivered is not what it used to be. And I’ve been a member for 16 years. Also I’ve had to go a couple of months with the same system due to shipping snags and delays. The front desk Liz is a professional who knows how to take care of of the clients. The revolving door of managers all need managerial courses. Plus how about a manager being a man who maybe wears a system and can understand our concerns. These women only know it as a paycheck. The cost of being a member is becoming almost too much to handle. Thank you. Louis Cicillini

I like keeping my hair on instead of taking it off and on like a wig. To me it is a quick weave where you leave the hair on. the only thing taking the hair off hurts really bad, and the itching is sometimes unbearable. but I like my style and color of my hair. I like the professional and knowledgeable stylist that I have she is very very good.

Great service. Creative hair professionals! I enjoyed visiting hairdressers Mahogany for two years and now Christine . Both are gracious and totally accommodating. Everyone in the office is so welcoming as well.

The last hair style I got my hairdresser mutulated my matrix

I have been a client with the Fort Myers office for eight years. Have seen many changes throughout the years. The Manager Theresa is the best Manager Ft Myers has ever had, caring and professional. My main stylist Robin Enrico is great. Robin truly cares about her clients needs and goes out of her way for you. Stylists Danielle and Terry are great stylists also. Reagan is always helpful with your appointment needs.

The best in the business!

Kevin is always amazing! He’s professional and yet friendly so I always feel very comfortable. That’s really important. I’d never want to change him. The newer staff is delightful also. 👍🏼 Thank you

I love having my hair done , the staff is Exceptional, polite and friendly. Keep making customers happy. Location on Madison Ave New York

Like usual excellent and professional service on Montreal Canada

Joey is my stylist. He’s always happy to see me And he always does a great job. If I need him to cut one little piece or do something slightly different he’s on it. If I need to change dates of my haircuts he is always trying to accommodate me which is a great thing in a hairdresser. The folks greeting me at intake or also very kind and helpful. Susanna is wonderful and always has been. Thank you Hair club.

Always the best people anywhere to work with. Professional, friendly and awesome.

Mainly scheduling problems

Sick and tired of waiting for a new hair piece to arrive. Its been about eight months.

I have been a client of the HairClub since May of 2021. When sudden hair loss started to develop at a fairly rapid pace, I decided to set up a meeting at this location to discuss my options. While I left the meeting unsure of the decision I had just made, my mind is completely sure now that I made the right decision to join the HairClub. In a few short months my hair is coming back and I couldn't be happier! Every employee I use at this location is well educated about hair loss and how to help fix the issue. They are also honest, understanding, and compassionate. I would recommend this HairClub location to anyone!

I just became a member this year at the Ft Worth location. Tan, Sherry, Petra, Coco, Amanda and Joni are extremely professional and always encouraging. I leave each visit feeling truly like a valued client as well as an individual.

Hi I am very pleased with Hair Club. I am very happy with everything.