Query answered via chat clearly and to my satisfaction.

Vishnu provided detailed answers to my questions with patience, as well as some good advice.

He was able to help me.

Hi Mr John-Paul Patten who do I always get the rude advisors from India to call me why can't u mr John-Paul Patten call me . Well I don't think u understand what's been said ,do u think it's fine to be spoken to like this. I can't believe that Ur a manager why I may ask because u can't even call me Ur self as me being an ex manager at landrover I can't believe u let this happen. So IAM going to tell u once more either u call me or tomorrow I will be calling the Communications ombudsman and let them decide on why it's taken 6 months for Ur company to sort the problem out I can t make calls as Ur rubbish sim is not working and u send me a sim card over a week ago and it's still not activated .so comon Mr John-Paul Patten u call me urself or is it u don't know what to say .anyway don't bother getting Ur rude staff to call as they don't call half the time and if they do they say will call you back and u don't .what a company u are dreadful .

Today I spoke to Huzaifa who assured me from the beginning that he would resolve my problem. I have had no data for quite a few days and earlier attempts to rectify the problem didn't work. He spoke slowly and clearly and was very patient. I was able to phone back after taking out my Sim card and ask to speak again with him...which was very helpful because our conversation carried on his line of thought. Speaking to the same person again, I think helped. It also promoted a lovely friendly resolution. Well done Huzaifa....and it's still working. Thank you.

Great customer service. I lost a SIM card, contacted them on CHAT and received a new SIM the very next day. You don't come across this EXCELLENT standard of customer service very often these days. I did need to call them to activate the SIM and Akshay was very helpful. Thank you Lebara - FIRST CLASS

Well-mannered, quick service.

I've been with Lebara for about five or six years now and I'm never leaving! Great coverage, they give me a data upgrade (for free) each year and the monthly cost is so low. They are excellent and I couldn't recommend them more!

Aashna helped me with data add on which wasn’t applied even after payment, thanks Aashna

Great customer service.

Surely it's time to up 5Gb to 7Gb, even 10Gb for £5. Word of mouth etc, instead of your next advertising campaign will 'biG up LEBARA'S MARKET SHARE!'

Excellent customer service

I had the pleasure of being assisted by Rutuja from Lebara customer service, and I couldn't be more satisfied with the support I received. I had mistakenly entered the wrong email address on my account, but she quickly and efficiently resolved the issue. She was professional, knowledgeable, and extremely helpful throughout the process. Additionally, I had an inquiry about whether a specific country could be added to the international calling list, and she kindly took the initiative to submit a request for it. Her willingness to go the extra mile truly made a difference. Exceptional customer service—quick, informative, and genuinely helpful. Thank you, Rutuja!

Excellent service, issue resolved thanks

The advisor Makes rapidly sorted my problem

Mr Selvaraj gave me a fabulous service for the replacement of my sim. Appreciated

Great asistant! Fast and reliable!

Najuka is very helpful. Listened to the issue I was having, understood it correctly & resolved it no time.

Great customer services. Resolved the issue straightaway. The customer services agent was professional and courteous. Great service!! Aamir Shams

Great service answered all my questions, Selvaraj the person i spoke to was super helpful, please hire more people like this as they make buying dealing with a company so much easier