Christina and Nina provided outstanding customer service to me. They were patient and let my family try your latex pillows, then promptly gave us a credit. They were so very professional and courteous during the process that I will never forget your company.

This pillow is not firm it is being returned I returned the pillow in the Original package at my expense a week ago and still have not received a credit and or any message from this company. They are in California there is no reason for this delay. I just want my money back.i never received a letter either as to what this delay is. I opened the packages layed on it and put it back in the original packaging to return. There should be no delays.

Arrived quickly perfectly packed and added comfort on my bed, thank you 👍

Topper is great quality, currently enjoying whilst writing this review. I love that you don’t sink and get stuck as you would with memory foam toppers.

I purchased 2 pillows and a pack of 2 pillowcases and I was afraid their website may be a scam since I never received a confirmation e-mail or anything for my order. Fortunately, 9 days later I did receive an email from the transporter informing me that it was on the way. For now I'm totally satisfied with the quality of the pillows and the pillowcases.

I love this kind of pillow because it supports my neck so well. I will need to order two more, but I will need to wait for a reasonable price.

Really hard pillow. Do not like it.

Excellent products and customer service. Thank you!

I have gone through the return process in the way the company directed me, printing out their label, packaging the item carefully, etc. I still have not heard that they received my package 2 weeks later. They do not answer emails. They are a very poorly run company and I will never order from them again.

We like the quality of the products.Prompt and premium service experience. Keep up the great product and work.

Excellent service from Christina. The topper has made a big difference to the comfort of my bed. Competitively priced, very good quality and rapid delivery. What more could you want?

Quality of product fast delivery.

9th August: Ordered Pillows. Realised my wife had already bought pillows in town that day. Requested cancellation of order & refund via email (as instructed on their website). Few days later I received an email asking me to confirm that I still wish to cancel order. I responded within the hour. No replies received from Talatex. 13th August: I receive an email with EVRi tracking info. Tracking states "We're expecting to arrive with us soon". It's been like that ever since & Talatex are not responding to my emails. Edit (15 Aug): Finally received an email confirming cancellation & refund for the order. So I guess they have redeemed themselves to an extent.

I developed a hip problem and sleeping on the very hard mattress at the cottage became virtually impossible. The mattress isn’t old and is still in great shape so I went looking for a topper. After extensive research I took a flyer and went with Talatex. I had found them on Amazon Canada and then again on their own website. Their price was the best and their reviews were good. All that said - I ordered a three inch, queen size topper. It arrived after about 5-7 days in a box that should not have held the size of a queen topper, but yet it did! We opened it, let it rest for an afternoon and slept on it that night. Suffice it to say that sleeping has been dreamlike ever since the topper arrived. Seriously - no hip problems or pain with the topper! A tiny bit of rubber-like smell for a few nights but nothing with which to make any issue. Don’t hesitate with these folks - the product has been great so far and the delivery was perfect. Thank you Talatex for bringing back the joy of my cottage once again…

This is my second order from Talatex. Both came within the timeframe given to me, well packaged and exactly as ordered. I love the products, I first got a pillow and next, a 3" topper. Great products and I would definitely recommend both the products and service.

This Premium Latex Pillow (Talalay Process) from Talatex not only does everything it claims it can do, but it's also the most comfortable pillow I've ever had! I'm a restless back-and-side sleeper and this pillow (medium-soft) reduces my tossing turning, and snoring because it provides excellent spine and neck alignment with zero neck pain, and it sleeps cooler than the memory foam pillows I've used in the past.

They want me to agree to loads of pages going on about its not their fault if my account gets hacked after I sign I agree they are saying something about the chinese government ? all before they will issue a returns label they must be MENTAL I'm going to report the company to Fraud UK avoid them at all costs they keep sending stupid messages their English is rubbish but their so called base is London , update why haven't you done my refund I tracked the return and the item was received by you on the 8/8/2024

Took forever to arrive.

The pillow I received was medium soft . However it is more like a firm pillow and gave me a horrendous headache and neck pain . I have requested an exchange for the soft pillow or a refund but all emails I have sent and online chat have been ignored . Hoping for a response to the review on here Review . Thankyou yes I have now had a response and the issue is being in process of being dealt with.

I purchased an ergonomic, firm pillow but I received a faulty item. Christina from Talatex was very helpful and proactive, she arranged for a new shipment without extra charges. I received a new one which is very comfortable to me. The first days I found it not enough firm but now it is ok. Thanks for the good customer service