Beware - very slow responses from customer service. I returned a topper within the trail period and still waiting for them to acknowledge receipt a week later. I am hoping I can post here that they refunded me. Feeling very nervous!!

Just love the pillow and have had good nights sleep since I first slept on it. I had the medium soft and wasn’t disappointed at the support it gave me. Perfect.

Purchased a mattress topper on Amazon from Talatex Home. They were cheaply made and unusable. After returning the item Talatex Home is attempting to avoid refunding the item. Amazon Corporate has been contacted about their shady business practices.

The Transaction & receipt of the 2 Talatex Latex Pillows ordered was fine. We followed the preparation instructions & have been using the pillows for about a week. They were significantly firmer than the Dunlowpillow Serenity they replaced, which was a little unsettling for the first couple of nights, but, as expected, it only took a few days to get used to this and we welcomed it. The only item that bothers us is the comparatively shorter length of these pillows. They are only 60 cm long, while most Standard pillows are 63-64 cm. This makes our pillowcases much looser, especially at the opening. The length of these pillows, together with the slight preparation inconvenience, are the reasons I have docked a star from the rating. Otherwise they are a very good product.

The pillows are decent but the company is fraudulent, i felt that the pillows are stiff and have been contacting them for returns but have not been responsive. Seems like a bunch of scam artists trying to sell pillows at expensive price. BEWARE! The pillows are not THAI as advertised fully manufactured and from CHINA!!!! AVOID at all COSTS!

The pillows and protectors are very well made and extremely comfortable. This company were the only ones i could get soft latex pillows from the other companies only did medium to firm so im happy

These pillows are fabulous, they definitely are great quality Great care had been taken to package them. I am very pleased

Appalling customer service. Requested a return as the pillow smelt of chemicals and I got a migraine - very difficult to get a response from them - really unhelpful still trying to get them to agree a refund. Pillow never used - DONT BUY FROM TALATEX

I purchased a medium soft pillow but found it too firm for me. The company were very helpful & said I could exchange it for a soft pillow. I paid £7 for a return label they’d sent me to send this pillow back & after a few days I received the soft version. I found it to be just right for me - soft but it still had good support and hopefully will last a long time. Thanks for the good customer service.

Dunlop latex pillow Literally saved my chronic neck pain!

I ordered two pillows which were on a bundle offer, unfortunately one of the pillows was faulty and looked like a second hand then I requested a refund from the seller and the seller wanted to only refund me for the used pillows, I insisted as the purchase was a bundle offer then I have to send the two pillows together for a full refund. Talatexhome did only agree to send a free postage label for the second hand pillow, this took about over a fortnight to exchange email and still Talatexhome would not send me a free postage label for the bundle offer. At the end I had to pay £8 postage for the one good pillow, so I will not recommend Talatexhome to anyone to shop. Awful customer service!

I needed a pillow that I wouldn't sink into yet would still still be firm and soft as I am a side sleeper and I watch TV to go to sleep, other pillows blocked my view so I had to bend them over and sleep on the edge , now I can lay down keep cool and watch TV comfortably very happy

I love this pillow! I replaced my My Pillow with the Talatex pillow because I got sick of always having to plump up the My Pillow several times during the night to get the support I needed. The Talatex pillow is soft and holds its shape, supporting my head and neck perfectly. I now sleep much better! I would highly recommend it! Also, it arrived in a timely manner. Much sooner than I anticipated!

Customer service was exceptional, and the product is beyond expectations, it has completely changed my sleep. I will be purchasing for another bed.

easy exchange process. Good delivery communication. Well packed.

Easy ordering and fast efficient delivery. The price was reasonable too.

If there was a 'no star' option I would have selected that. After making my purchase I received a tracking number, upon checking it was delivered to the other side of the country. I contacted the company who said it was a mistake with the tracking number so they sent me another, which showed they hadn't even sent my purchase. Nearly a month later as I am still waiting for my items, I decided to get a refund however the company do not respond to calls or emails. Deeply disappointed, and would not recommend to anyone else.

I sent a request for a refund on Feb. 8 and here it is Feb. 16 and have not heard anything back at all from the company. I thought that I would have heard something back by now, it's been over a week.

The pillow is a bit bouncy and marginally too high but is of good quality. Next time I will order the soft instead of medium soft.

I have been trying to contact customer services for 3 days to arrange an exchange of one of the items I ordered. The phone line constantly has a message saying that the phone I am trying to reach is not able to accept calls! I’ve also e mailed but again, 3 days later, no response. I’ve also completed an online enquiry form: no reply. Very poor (currently non existent) customer ‘service’.