I don't like leaving bad reviews. I understand the current situation can impact on delivery times etc but it should not impact on customer service. I ordered a green house on 20th April 2020. Before placing the order, I contacted the company to ask what delivery times were in the current situation and was told 4-6 weeks. Its almost 7 weeks now and I've heard nothing. I've emailed three times and called twice to leave messages. I have had no contact at all. I fully acknowledge difficulties during the Covid-19 outbreak, but would expect top notch customer services as most people are currently working from home with more time to respond to emails etc. Not sure where to go from here...

My experience with this company was a good one. This was my first greenhouse and I was given good and sound advice about the product which best suited my requirements and budget during my initial enquiries and I went with that advice. The installer was a young man called Sam. Despite a long journey from Nottingham to the Northamptonshire boarder he arrived early and was on time. This young man was polite, well mannered, unassuming and obliging and he and his mate worked very hard all day in very hot conditions to erect the greenhouse. He obviously knew what he was about and he and his colleague's efforts confirmed my right decision not to attempt to install the greenhouse by myself. Sam was a great ambassador for his father's company and although he only installed it yesterday (02/06/20) I am very satisfied with my greenhouse and Sam said that it should outlast me.

Do not buy from this company, ordered a greenhouse 6 weeks ago, never reply to emails, absolutely crap customer service. Didn't receive a green house.

Ordered my greenhouse on 6th April, and had it confirmed that if ordered straight away it would still be a 4 week delivery. Money taken from bank immediately and no further communication to date, emails and phone calls remain unanswered. I appreciate the present situation can delay delivery but this does not excuse bad customer service.

OMG I wish I’d seen these reviews before I ordered my staging. Still no sign and I ordered 17th April. Can’t get through on the phone. About to try email but judging from these reviews that might be a waste of time. Never again!

I have to disagree with other reviewers who perhaps could be kinder to a small family business trying to remain operational through challenging times. Ordered a Simplicity 6 x 8 greenhouse with staging, water butts, guttering and auto opener mid April, had friendly and prompt communication with Mandy who was very knowledgeable on the product for a first time greenhouse purchaser like myself. I did ring for an update on installation and delivery date but was aware I needed to be patient due to the current situation. Andy rang me with an update and kept me informed on when to expect the greenhouse. Payment was not taken until greenhouse installation itself. Delivered to Bath with social distancing on Friday 22nd May and installed the same day by Sam. Sam went over and above to ensure my base I had prepared was perfect and was friendly, super tidy and professional. All installed with social distancing. Very impressed with the service and the greenhouse which looks fantastic and has already stood up to gale force winds without any issues. Thrilled with my new greenhouse and can’t wait to start growing. Thank-you, would definitely recommend if you want a professional friendly service.

Placed an order for some greenhouse staging on 18th April. Received an automated acknowledgement and then - silence. Called the following week and left two messages without reply. Managed to get hold of someone at GRU on the third attempt and was told that this would be fulfilled 'probably in the next week' Called again the following week having again heard nothing and was again told the order would be fulfilled the following week. Two weeks later and again, no communication and no staging. Order cancelled today. Do not use this business.

I’m afraid that I had the same experience as another customer - ordered and paid for greenhouse shelving and six weeks later still no sign of it. I know things are difficult at the moment, but poor communication and lack of information is really not very helpful! However, refund was processed quickly (once I requested it). Such a shame - the shelving looked good!

DO NOT use this company, tried to purchase some greenhouse staging recently ( you would think a simple transaction) have taken monies immediately through PayPal . Nothing on their site suggesting any delays because of covid.Weeks later no staging and no correspondence from them. Have tried to email them mostly no response,have given them lots of opportunity to converse with me but they do not want too.Have now had to ask PayPal to intervene to have monies returned. Do yourself a favour DO NOT use this company, they do not care about the customer or obviously their reputation, mad of them for an Internet company

I had an 8 x6 delivered and erected yesterday by this company. Very nice young man put it up in very cold weather arrived at 9 am finished at 2pm . Rubbish bagged and left no mess. So far do good. Wouldn't hesitate to recommend. Anyone is welcome to come and view mine. Green finish ........love it.

I ordered my 6x8 Hercules Trafalgar from this company and I was not disappointed! Prompt delivery, friendly and professional service. I am very happy with my greenhouse and would recommend to anyone interested in their products, thank you!

I have given 2* because the delivery was quick. On service I would give minus 5*. If you decide to order from this company I suggest that you use a Credit Card, then at least you stand some chance of getting your money back. I ordered a Simplicity Sandon 2ft x 4ft, Greenhouse which was delivered within a few days. On erection we found that the 'Anchor' pack which we had ordered and paid for was missing. I rang the mobile number, which was answered but as the man was out he asked me to email and he would get them sent out in the post. This I did to the email address on the invoice. One week later still had not heard anything so rang again, this time I was told I had used the wrong email address, so I sent email to the info@greenhousesrus address. Nothing. Since then I have been texting; emailing and ringing daily. All to no avail. I am now having to contacting my Credit Card company for a refund.

Someone had better speak up for GreenhousesRus. Mine was delivered and erected on time without any fuss at all. I don't like giving five stars but this experience certainly earned it. Frank Barnes

We ordered a 12’x8’ Stableford greenhouse with a few extras on 4th February, and were given a delivery period of “around 28 days”. The order came to around £1,300, which was a substantial amount to us. We heard nothing for ages until we queried when the greenhouse would be delivered, and was told it would be 21st March. The company delivered the greenhouse themselves, on 21st March, 45 days after we placed the order. The delay itself wasn’t a huge problem, but when we removed the parts from the various boxes and packages we discovered there were no nuts and bolts, or gusset plates, or “Z” clips for glazing. We emailed the company, and heard nothing for a couple of days, and when we phoned them we were told we’d used the wrong email address, and could we email them at a different address. The reply told us they’d pass on our email to the manufacturer. Several days later, the nuts, bolts, gusset plates and “Z” clips arrived, with no apology or explanation, but at least construction could now begin. This went well, until we started to join the gutters to the ridge with the roof bars, when we discovered that one of the gutter sections had an incorrect angle along its entire length, meaning the bolts joining it to each of the 7 roof bars and 2 roof corner bars were at the wrong angle. We also discovered that the M4 nuts/bolts needed for the window stays were missing. Photographs were taken, angles measured, and an email sent to the company to explain exactly what the problem was, and which component it related to. Construction was suspended while we waited for a response. After another phone call to the company, we received an email asking us what the part number was. Several days later, a 12’ long package containing a replacement gutter section (and the missing nuts and bolts) was delivered by courier. Then we discovered the replacement gutter was exactly the same as the original, with an incorrect angle along its entire length. We finally completed construction of the greenhouse by physically bending the faulty part into shape using 2 short strips of hardwood and a couple of G-clamps. So now, the gutter on the right side of the greenhouse is (nearly) identical to the one on the left side, and our greenhouse is erected and glazed, just over 60 days after we placed the order. As other reviewers have mentioned, communication with the company can be very difficult and frustrating, and in our case they seemed incapable of solving our issues themselves, they avoided communication as much as possible, and referred our problems to the manufacturers, rather than dealing with them themselves, as suppliers. Delivery of the greenhouse also took a lot longer than expected. We've heard nothing more after advising them that the replacement part was faulty. We’re giving them 2 stars, but only because the guy who delivered the greenhouse (Andy) was at least pleasant.

Placed an order for accesories June 2018, have tried emailing them but no reply. Still waitiny 9 months later. Don't bother with these people

Completely useless service. I placed an order for a greenhouse accessory on 7th August 2018 and it's now 4th September and I have received nothing. I've had no email confirmation of the purchase either from them. I just called them and was told that 'we only ship things like that out with the greenhouse itself - we could courier it to you but the cost would be £18 pounds. You're better off buying it from where you bought the greenhouse'. It would have been nice to have had some communication from these people weeks ago. I honestly don't know how companies like this remain in business. A complete waste of my time.

Just awful! Extremely poor customer service with no communication whatsoever. My order was placed beginning of May with guaranteed delivery within 4 weeks. It is now the middle of July and I am still waiting. Excuse after excuse and promised call backs that never happened have led me to cancel my order. Thanks to GreenhousesRus for wasting the last 2 and a half months with nothing more than empty apologies and a no care attitude. Pay a bit more and go somewhere else that actually delivers on their promises

I ordered five pieces of staging from GreenhousesRUs in February. After four weeks I chased them and the next day three of the items were sent out to me with some damage. A week later I chased them again and the remaining items were sent out to me. Only the potting bench had the wooden shelves and the plastic potting station with no parts for the metal frame or nuts & bolts. I reported this without receiving any confirmation. When I chased this up a couple of weeks later I was told it was sent out and that they would send out another set. Nothing arrived. When I chased them again after times going several back and forth I over several weeks they sent me half of the items so I now have a potting station with no legs to hold the unit together. the have said they have or are sending parts out several times never without anything actually arriving and they will not confirm any of the postage information I have requested. They are now ignoring my attempts to contact them. If you want everything you order for your greenhouse purchase somewhere else.