Update: the order arrived early and the gems are lovely, shoutout to vietgems for fine service and amazing product. The miscommunication could have been avoided but the fact is apart from that gemrock auctions proved solid and reliable. After watching for months I finally plunged in and made an order. However, they charged 4% to exchange my funds for usd. I let them know I would be leaving the site and why as a courtesy. I get an email back saying 'fine, I will delete your account' . Either can't read or is a punitive jerk (not the word i want to use). Steer clear. Response to seller: I said very clearly that I would delete the account myself once my order arrived. Why would I want to delete my account before my order arrived? I can't track it now! As for the four percent why do you think I contacted you? Gee, maybe to have a conversation about it? Use your talking words next time before you start deleting

I love the no reserve! I've won several items, but have not yet received any simply because of distance and time. I'm looking forward to my purchases. So far all the vendors have been courteous, and pleasant.

I have 12 gemstones from Gemrock,all synthetic or poor quality.Just had them tested by gemologists at Metal Urges A complete scam.I hope my lose can serve as a warning to others.

5 Star according to my experience !

Super fun auctions. While there are a lot of cheaper stones on the auction site, if you spend the time to filter down you can find amazing stones. I bid on some Sapphires for a new project and they all looked better than the photos and I got them cheap.

I was shopping for an Australian Sapphire and reached out to a few of the sellers who were very helpful. I took my stone to my local Jeweler and he said it was once of the nicest he had ever seen. Super happy with the experience and the communication.

So far I am happy with the experience of using this platform. I bought many nice and cheep stuff that probed to be genuine. I did have some issues with some sellers but managed to resolve them.

I can't believe there are so many bad reviews. I find this website great, but you still have to do your homework. It is a marketplace so you are buying off different people from all over the world. Everything I have received has been great, even the cheap stuff for a few bucks.

seems fair thus far... yet to go to an appraiser for the value but they are pretty accurate.... be careful this website can be addictive!!

Prices quite expensive at times so usually wait for a sale Very annoying to pay full price and then flash sale a couple of days later Lately too much of .... spots/wide sleeves/cold shoulders While I get that these are “ trends” it’s nice to have variety ALSO...you have started a petites line...for us tall girls how about some jeans that are long enough to not freeze our ankles! At present there is only one pair of black pants that are long enough

I like this website. It has good material

The best auction site! I always have an excellent experience with Gem Rock Auctions. Their customer service is very helpful. I will definitely recommend Gem Rock Auctions to my friends.

the website is awesome. Love this auction site!

GEMROCK, ROCKS! A very amazing place to purchase good items! Sellers are the nicest, customer service is real and awesome! GEM ROCK THE BEST!

I love every part about Gem Rock Auctions. Customer service is superb, processes are awesome and easy. User-friendly and easy to access. From day one till today, Gem Rock Auctions never fails me! Will surely recommend them to my friends.

Been buying some gems, paid, leaving feedback with no issues HOWEVER! GRA now require to leave my credit card number on their site, and absolutely NO GUARANTEE of any phishing activities, I always use paypal, always, because of this phishing-cracking activities, why the hell GRA have this new procedure, stupid indeed

Updated 10/21 Positives: The stones I have purchased on this site have been real; some have been good deals, some just OK, some not-so-good. The website managers have investigated and dealt positively and quickly with the few issues for me that have come up, which have been rare. Negatives: The No Reserve Auction appears fairly shady with a number of the more prolific sellers. There is the appearance of fake buyers (whether for kicks or more likely I suspect hired by the sellers), bidding up the price of the gems, and then dropping out when they think they have set the price as high as they can without actually being the winning bidder. See the other reviews stating the same issue. You can't believe the origin of the buyers. There have historically been certain buyers who bid on >75%+ of all the No Reserve stones of certain sellers, nearly 24/7. This does not seem to be real. In a live auction, you see the person bidding, and buyers have to prove they have the money and intent to purchase. Here, you just have to trust the other bidders are real. Whether true or not, there is at least the appearance of some pretenders, "ringers", fake buyers...bidding in some auctions, particularly for the nice gems. Think about it...who is going to list a very nice gem on an auction with the chance that they won't get much for it; they have developed this backup plan. Photos can be deceiving. Look very close. The seller's job is to make every gem and piece look as attractive as possible. If you want an analogy, these are the equivalent of Glamour Shots you see on dating sites. Real life appearance of stones may not be quite as impressive. Gem ratings re SI, VS, VVS, IF etc. vary from reality among several of the sellers Recommendations: (1) If you have questions re a gem, contact the seller. (2) As mentioned above, look closely at the photos. Many of the complaints from buyers I have read on the site have been re flaws that were obvious on the photos and videos if they had looked closely enough. Look at the background of the gems photos. Sellers may try to make a light stone look darker by putting against a similar colored background. If it looks like the background was supposed to be white, but is off color, you can color correct it using a photo program to see the actual color. (3) Develop a rapport with sellers, and you might get a better price. (4) Do not renege on a deal. Your word should be your guarantee. There is a return policy if you are not happy with your purchase, but keep in mind you pay for return shipping, which may be halfway around the world, and cost more than what you paid for the stone. (5) AVOID bidding the No Reserve Auctions. If you do delve into the No Reserve Auctions, have a firm price in mind for purchase and don't go above it lest you get caught paying more for a gem than you should. If you think you are bidding against a fake bidder, you probably are, so just stop. Be smart. There will be another stone in your future. (6) As with most things in the world, if it seems to be too good to be true, it probably is. Buyers should be looking to find a good stone for a good price, sellers should be interested in doing business and making a living, just like anyone else. No one should be looking for a steal or to rip anyone off. Unfortunately, it seems to occur (7) Have a realistic idea of how long it will take for your purchase to arrive. These stones are often traveling thousands of miles. It may be a month to get to you. If it is a large money purchase, consider insuring it.

Love Gem Rock. I have been buying for many years and as a gem collector the pieces are always amazing

No customer support at all. Just a automotive service that doesn't help. I needed help with going through the checkout and kept coming up with "payment provider error" when all my details were correct. Would not recommend.

Excellent wonderfully