Friendly helpful and efficient service.

I have booked a luxury Mediterranean cruise with ROL cruise for the first time yesterday with somebody called Edward. He was very helpful, patient and gave a good discount

Tim and Karen were so very helpful. Responded to all my questions very quickly with all the answers.

Ellis Turner was very personable and helpful in the booking process

Person was very knowledgeable, and polite. Got me the answers straight away.

Having booked with ROL before, this time I was aware of items I knew nothing about the first time. Therefore a much better experience. Helpful and understanding, this time.

Yes your agentvwas very helpful

Callum was extremely helpful. Listened to my requests and gave advice.

The agent was very clear and helpful Edward took time to go over all the details and checked prices while I was on the line. Great service

They were knowledgeable and made some good suggestions and recommendations.

I have just returned from a cruise on P&O Iona From Southampton an have never had such a horrid experience I was to understand when i booked with you That my holiday was fully inclusive did not even have to pay tips that was not so as soon as i got on thought i would have a coffee had to pay £3.25 when i asked Why they told me there was a machine i could get coffee free no in the machine was not coffee but hot brown water Then went to reception and ask for the Wi-Fi code No if i wanted internet it was £255 or one device for 2 i had to pay another £180 Got to my cabin it was fine so went for a walk round the ship to get the idea were every thing was Got back and looked at the info on the TV telling me i had to book for my meals and to log on to my holiday How you could do that if you did not pay for the internet i don’t know the joke then started logged in And chose the restaurant i wanted to eat at i was told not to close my phone down as they would get back to me when my table was ready wait for it 45min later i was. Told my table was ready but if i did not get there in 15 min it would be given to somebody else just what you want on a holiday. I am not looking for sympathy but my husband had died 5 weeks before after 2 years of being very ill and just wanted to get away for some me time. It went on from there though i would go get some entertainment 😂😂😂 No you have to book it were they got there people that was called entertainer's i dont know they were unbelievable the comedian you had to see him to Believe it i could not even raise a smile let alone a laugh The only thing i did enjoy was a Irish lady that did a talk on Marine Biology very interesting and 3 Black guys that sang Motown and blues they were very entertaining. lets talk about my cabin nice good size and i had a balcony which was a saving for me as i spent a lot of time in there, We’re it fell down was the cabin steward i had so much trouble trying to get hold of him as the small bits that were on the floor stayed there for 4 days as a frequent traveler or have been in the past i always with a pencil so it comes off when washed mark the bedding it got to day 10 before i caught up with him to show him the marks i had made to prove he had not changed my bedding or hovered my floor. You will be pleased that i will leave it there but will never go on a P&O ship ever again and as i was told by your company it was a fully inclusive holiday will have to think carefully if i would use you again sorry to say that but the experience was so upsetting Regards Gwendoline Pheasant

Jake was really helpful. I have spoken to him before. He is a real credit to ROL. He deserves promotion and a Pay Rise.

Contacted ROL to arrange a cruise in late 2025. The customer service rep I talked to was so helpful, allowing me to query about various options and helping me to finalise a good cruise package. They were very patient with me.

Fast response to my call, dealt with in an efficient, friendly and knowledgeable manner.

I was looking at a P&O Caribbean cruise for 4 adults and filled in the online enquiry form. I later received a callback from Callum, who was very personable and knowledgeable. He provided us with a quote, providing cabin numbers in a a decent location and near to one another. I went away to discuss this with the others in our party. In the meantime I found another company with a slightly cheaper price online. We decided to book but, as Callum had done a lot of legwork (and having used ROL before), I phoned him back the next day and informed him of this, asking if he would match, which he did. I therefore booked and paid the deposits. All been easy so far with follow up confirmation emails.

an excellent service from Jasmine, very knowledgeable, helpful and gave time for discussion. we have used ROL before and certainly will use them again.

Wouldn’t think of booking a cruise with anyone else. ROL - always helpful, friendly & informative. Giving great advice when needed & always quick to respond to email queries.

Great service again thanks for all your help

Olivia was very helpful and gave us a good deal. Many customers, especially for P&O are elderly, and it would be good to advise them to check the cost of insurance BEFORE booking a cruise. We have just returned from a Caribbean cruise and were refused by your recommended insurance company. Luckily others were more accommodating or we would have to cancel and lose our deposit.

The helpful Luke answered my questions as well as my concerns. This was a quick and efficient prosses