Luke at ROL was very helpful, patient and professional. He sorted out the cruise and the flights efficiently.

Phoned back promptly. Knowledgeable about the cruise. Discussed cabin options. When I called back 2 hours later all those were sold so went over and above to get me the best price on a higher grade cabin.

I have used ROL for many years and always been very happy with the service, professional advice etc. However, in trying to decide on our next cruise we went to a local travel agent to see what they could offer..... When we showed them the ROL Cruise deal advertised in the Blue Horizons booklet, they were surprised and advised that they couldn't even get close the package price offered by ROL. So, my small benchmark test proved that ROL are indeed offering a great service at an excellent price so we booked our cruise with ROL and will continue to do so. Well done ROL, very happy indeed.

You salesperson was very good and very helpful also offered cancellation cabin which i accepted thank you

Excellent service

Booked with Jake Nichols. Nice welcome and helped us through the booking process.

As always when booking with ROL the process was simple and the reservation made with a minimum of fuss. Wouldn't use anyone else to book a cruise vacation. A first class job done by Sally.

It was booked easily and quickly

ROL representative Ellis was very helpful & informative. He explained about the holiday and we were happy to book our holiday with ROL.

The enthusiasm and professionalism of Jake made him a pleasure to deal with

Good prices, helpful staff and many options.

Very helpful staff

Ease of booking, agent was polite and helpful. Follow up call made as promised.

The representative I spoke with was very helpful, courteous and had a sense of humour!

Booking process easy and very friendly. Karen went out of her way to explain everything clearly and made the whole experience very user friendly.

Excellent service over the telephone from Shane, very clear and took his time explaining everything, this is our second time traveling with ROL and so far sooooo good! We recommend ROL to our friends the very same day. They also dealt with Shane and consequently booked a cruise as well.

Customer service was amazing as usual

Jack was very helpful

Staff are very helpful and always friendly and try their best to give you great cabins.

We were on HX In depth Antarctica departed London on 28th November. ROL and HX are excellent but the ground agent in Santiago Chile was absolutely rubbish. There was only one person, Brenda, at the arrival hall holding a board. She didn't tick our names off on arrival but just told us to wait at the hall. We ROL clients had to ID ourselves for same group by looking for the ROL luggage tags. After waiting for more than 1hr and half, we had to remind her to roll call our names before leaving the hall, walked in the hot sun for 15 mins with all our luggage to the bus. She was totally unprofessional. On our return from punta arenas, she was nowhere to be seen at Santiago airport. HX rep had to call her numerous times for the ROL waiting passengers. She finally arrived over an hour and half later, excuse was she was told the wrong arrival time. Surely she should have checked the arrival time personally as her professional responsibility. Then without rollcallng the names, she matched off and those not aware that she even had arrived at the airport was left off guard, and had to scramble to get all luggage running to catch up with those already marched off fir the 15 mins walk to the bus. She was totally unprofessional, uncaring and a extremely poor example of service, way below the standard expected by ROL passengers. The large group of ROL HX passengers were totally dismayed by her treatment.