Para que tengamos conocimiento los dueños de todos los movimientos que hace la señorita selene junto con su esposo puros contratos fuera del sistema lo manejan todo con los contratos manuales para poder obtener dinero en efectivo y no reportarlo a la empresa deberían hacerles auditoria y que paren el robo de esas personas que piensan que por que son familiares del dueño no se van a dar cuenta tengo pruebas y un video donde hacen sus tranzas. Hacen cobros de daños y no reportan nada de eso manipulan el sistema para obtener ganancias en efectivo hay trabajadores que ya no están que saben de todo los movimientos que hacen y mensaje para los ctes qué rentan ahí cheques bien los autos porque cuando los regresan les cobran daños para quedarse con el dinero contacten a sus ex trabajadores que ellos tienen más información de todas sus fechorias si tiene preguntas el Sr Rodrigo que es el dueño me puede contactar sin problemas a través de este medio Gracias

If I could give zero stars, I would. This company left my family and me stranded at the airport on Christmas Eve, after a long international flight, only to later admit they didn’t even have a car available. We had to scramble through the chaos of the airport, dealing with pushy salespeople just to secure another vehicle—an absolute nightmare. And it didn’t stop there. THEY TOOK OUR MONEY, and two months later, we’re still fighting to get our ~$1000 back. I’ve had to involve Mastercard and report them to the financial ombudsman. This company is nothing short of a scam—do yourself a favour and stay away from these SCAMMERS! We ended up using Hertz and had a pleasant and honest experience.

Excelente la experiencia con la compañía, el servicio al cliente fue impecable, siempre tuvimos una respuesta inmediata y dispuestos a guiarnos en todo. Los recomiendo para rentar su auto en México!

Desde el momento que llegué, Michel me hizo sentir como en casa. El proceso de renta fue rápido y fácil, y el coche estaba en perfectas condiciones. ¡Gran servicio, definitivamente regresaré!

***DO NOT USE THIS COMPANY *** I booked with an online travel company, Booking.com. I presented my confirmation at America Car Rental. They said they needed a credit card while I had their vehicle for insurance. When I got home I realized they charged my credit card for the same amount as Booking.com. I have reached out to their non-existent customer service department, booking.com and no one has responded. Additionally, the car was almost on empty when I got it. I am so lucky I noticed this before I got out of the city. Very unprofessional & NON-EXISTENT CUSTOMER SERVICE. They owe me money!!!!

If I could give this company ZERO stars, I would. This is, without a doubt, the WORST car rental experience I’ve ever had. They force you to pay for an outrageously expensive insurance, even though my credit card already provided coverage. It’s a complete scam! They completely ruined my time in Mexico. The car they gave me was a joke—it didn’t even lock properly. To make matters worse, they made us drive all the way back to the airport to exchange it, only to leave us waiting for over an hour because no one was available to assist us. This company is a disaster. Save yourself the stress, frustration, and wasted time. DO NOT RENT FROM THEM!

Hello I’m reaching out about a problem I had with one of your agencies in the international airport of Mexico, I had a reservation of a car, a reservation made throughout EconomyBookings.com. The problem is that when I arrived at the moment to collect the car they told me that no car was available and they refused to give me any car. The only solution was to told me to cancel the reservation with the website where I made the booking. But I couldn’t cancel the reservation by myself because of the terms and conditions of the website. So I contacted the website EconomyBookings to tell them the story and they said that it was considered as a no show. But this wasn’t the case. First of all I need you to give me a proof that your guys didn’t wanted to deliver me a car in the d day then I need you to know that you’re a very bad company, unprofessional and non serious. This was a very bad experience and we were with two little babies. Shame on you Hope I get a feedback soon Regards

I booked a car with pick up in Houston international airport IHA on the 11th January 2025. When I arrived at the airport I couldn't find America Car Rental and non of the other car rental companies had heard of them. I tried to call the number they had provided, but no one picked up. I then found another number on google which was for an office in Mexico. The guy told me to just wait and then he would call his colleagues in Houston. I waited for a while and didn't hear anything so I called the Houston number again. This time I got through and was told to go back to terminal c, where someone would meet us in 20 minutes. We hurried back to terminal c and waiting, but no-one came to meet us or called back. So I called once again. This time I was just told that the rental car had been cancelled due to unforseen circumstances and we would just have to get a refund. No further explanation was provided. This is the most ridiculous experience I've ever had. I ended up spending lot's of time and money calling them from my international phone number and never got a car!!

Muy buen servicio, amabilidad y excelente relación valor - costo Me atendió Carla Gómez

Nunca jamás rented en este lugar solo van a Perder su tiempo y dinero no respetan tus rentas. Jamás Us an practicas enganosas y no te regresan tu dinero, yo rente una ves un carro full y al llegar resulta que no tienen me dan uno chico y no me dan la differencia de el costo la última ves. Page meses por adelantado una renta en su página official y al llegar me querian cobrar mas de lo Que ya avianpagado que por que era para el seguro que por que mi renta la avia echo fuera de la página de ellos y que cuando es asi no incluye seguro cosa que es falso yo rente en la página de ellos como siempre lo e echo y les mostré el recivo y correo y de igual manera. No les importo querian ke pagara el doble mas que el doble y como no asepte se negaron a darme el dinero que avia pagado ya. Son un total fraude no renter aki jamas

Semplicemente perché mi sono stati addebitati tre pagamenti quando ne dovevo solo uno. Ho cercato in tutti i modi di poter risolvere la questione, prima direttamente con la sede dove avevo noleggiato l’auto (America Car Rental aeroporto di Monterrey Messico) poi tramite il customer service che ha riconosciuto l’errore riferendomi (tramite messaggio whatsapp) che mi avrebbero rimborsato ma ad oggi continuo a non ricevere nessun rimborso e anche i miei solleciti continuano a rimanere vani. Sinceramente non capisco questo comportamento mi sento preso in giro e a questo punto anche derubato!!

Es un fraude, son tramposos, te piden una cantidad grande de depósito 24000, no avisan claramente que no aceptan tarjetas en línea, y sobretodo que no devuelven el anticipo. Deposite 4700 y no lo quieren devolver

Car rental company said our booking was cancelled. We had a copy of the booking to hand to show the agent (printed off 2 days earlier) He refused to honour the booking and told me to contact the broker(EconomyBookings.com). They were unhelpful too.

Horrible, scammers After two months still waiting for my deposit back

Nice service! Got my car without any problems! Thanks

Excellent service, and friendly staff. Shuttle service to the airport is a plus. The vehicle gave us no problems and was very comfortable. I recommend 100%

We rented a car in November 2024 with America Car rental and we are really happy with them. The communication previous to the rental was easy, the estimate has been honored, the car was almost new with no problems. Take and return the car was quick and we had no issues at all. Of course they offer you additional insurance as all the car rental companies do, but you just need to decline if you aren't interest. The deposit was paid back quickly.

Michelle toscano es muy amable, excelente servicio

This place is a scam. We made a reservation 3 months before the date of rental. We now find out they’re not honoring our reservation. If you want stress a stress free renal this is not it.

J'ai loué une voiture à Cancun. En réservant sur le site, on voit qu'il y a l'assurance collision et plein d'assurances comprises, et il n'y a pas de possibilité de réserver d'assurance supplémentaire, donc on pense qu'on est assuré pour tout. Le jour J ou j'ai été chercher la voiture j'ai demandé si j'etais bien couvert pour tout en cas d'accident, et là surprise on me dit que non. Si je veux etre totalement couvert (pour des griffes qu'on me ferait, pneus crevés, ... ) on me dit que non, que c'est 246 dollars US en plus (location pour 15 jours). Et la je leur montre ma réservation et dit qu'on ne sait rien choisir sur le site en plus de ce que j'ai choisi. On me repond que c'est normal, et que cela ne se fait qu'en agence sur place. J'ai ne trouve pas ca normal, surtout que sur le site on ne sait pas choisir cette option. Donc soyez vigilent, le prix que vous avez sur internet n'est pas le prix réel final si vous pensez etre totalement assuré. Mauvaise surprise de 246 dollars US pour moi