I had Placed an order on the 3rd of April, based on the fact the site had stated that it was in stock, 2 weeks later, after having chased the order, i was informed it would take a further 5-7 days, then to be advised on the 26th April we would receive the product on the 02.05.23, it is now 03rd July, still no product, when you try to call, are advised (by their automated service) you are no. 2 in the que and left for a further 20 mins-half hour, no one answers the phone and the website is down for repair, i wish to have my money back, the service is appalling, for a health company to provide this level of service shouldn't be allowed to trade.

Excellent service

Items ordered did not arrive, GP supplies website down so unable to contact them. Very poor customer experience.

Product although late delivery it was in good condition. Value for money

Appalling Company. Have not paid us for over £1,000 of goods. No answer to emails. No answer to phone calls. No apology. Not even an acknowledgement. Do not trust this company or any company registered at 665 North Circular Road (Dominion House) or owned by WEINBERGER, Nachum Yoel.

My order was placed over 2 months ago, no refund no explanation no delivery! Shocking customer service. Phones and emails not answered.

I am happy with the speedy service that I received from gp supplies. Will order again

no communication or customer services - placed an order over 2 weeks ago, had no confirmation or reply to my multiple emails and I have rang every day and been on hold for over an hour every time just for the line to cut off. Its almost like the company is no longer active.

Over a month and no item, no response after initial email stating they were awaiting stock and ETA was a few days no refund and can't get through on phone line will be going down trading standards route

Original order in March 2023. Advised delay when I contacted a month later. I was told it would be soon in stock and delivered on 2 occasions. Requested refund in May. I am still awaiting this. I have now spent over one hour on hold trying to get through on phone line . The automated message seems to bear no relation to time put on hold. Update. 29/6/23. Despite endless waits on phone and several emails. No response. I think this company has ceased trading. Website is under reconstruction. If not the customer service is appalling. That’s £128.28 down the drain. Do not buy from this company

Placed an order in the beginning of April, emailed, called, messaged on social media - no order, no refund and no reply and its now June. They can still post on Facebook, though! Very disappointed as have used them before and the item is for an infant. Do not recommend.

This company seriously need to improve their customer service and supply issues (ironic given its name). Over a month without order as per most the rest of the reviews on trustpilot and google. If it is not in stock they should put is as preorder or communicate after order to offer a cancellation. No idea how this company can continue to trade in this way.

Never had an issue with them so I can’t speak for their customer service. However. Easy to find the product I wanted. Easy order and payment. Prompt delivery. Can’t ask for more than that.

Bad experience

Edit - after going back and forwards with emails in which they told us it was because they were shut & out of order of stock as to why we have not received our items ( our order was placed way before they were shut or even put out a message to say they were shutting) they have since said it will arrive on Wednesday… bet you can guess what HASN'T ARRIVED! DO NOT USE !!!!!!! Still waiting for my order, a reply and for someone to pick up the phone! Absolutely awful communication and for what you supply you should have the most fantastic customer service as we are now out of stock on these items having ordered way in advance!

Quality products. quick delivery

Still waiting for my order, dont answer emails, dont answer the phone. Absolutely useless! Won't be using again

Easy to order…great product…packaged well…fast delivery…100%satisfaction

very helpful & quick responses when i enquired about certain items, great info regarding shipments, all round brilliant service.

6 months in, still havent received it!