Green Geeks has given a lot of thought to the customer user experience. As a new client, I was most impressed with the process of welcoming me into the Green Geeks way of getting my website set up: the emails to help me set up, access to the 24/7 helpdesk chat representatives, the priority support team (as well as the useful articles and training available) - all of whom have been so responsive and professional in their approach in answering my challenges and solving "unsolvable" problems. I am so glad I joined!

Awesome Company - Great Support !

Greengeeks hosting and services are everything I need to provide quality results to my customers. On top of that, their customer support is the best I have ever seen. It is the main reason I can't leave Greengeeks because at every step I'm sure they hold my hand. For my last project, the customer already have a complex DNS structure with emails and other service on different platform. Greengeeks help me to apply the correct setting to host the website and other services. On top of that, their hosting management platform which is easier than Cpanel, offer many shorcuts to manage your hosting.

I have hosted websites with GreenGeeks for years, both for myself, our business and for other people. I can say problems are rare and, if and when they crop up, Green Geeks handles them fast and responsibly. I have no hesitation is recommending them to others... plus, they are nice and never make you feel dumb.

We are thrilled to be customers of GreenGeeks. Their support team is always professional and consistently provides outstanding service. We couldn't be happier with our choice!

Their UX is also relatively easy to use

I decided to rewrite my review based on the fact that their customer relations reached out to me and finally resolved the issue. Greengeeks is relatively easy to work with from a UI perspective but I will outline two issues you should be aware of if you decide to host with them. The first is that there's a serious issue with cloning sites using their deployment of Softaculous. wp-config doesn't get updated properly and the newly cloned wordpress installation will not point to the newly created database but will continue to connect to the old one. I wouldn't post this here if it wasn't for the fact that their 1st level support really isn't very knowledgable and I can't even get them to investigate this bug. I ran into a lot of issues because I made the mistake of asking their support to do migrations and cloning. Their 1st level support agents failed to update config files and don't seem to have the skills to check that scripts execute correctly by verifying the results. It's best to run daily backups and copy those backups to AWS or Google Cloud and be equipped to handle recoveries yourself should anything get corrupted. I also recommend using Cloudflare to protect against DDoS and create additional risk mitigations and optimize CDN. If GreenGeeks took the time to train their 1st level support agents to properly verify and edit Softaculous configs and be willing to pass on bug reports then the service would get a 5 stars from me.

Easy setup, simple fixes when needed, fast service at all times.

Whenever I have a problem, I can always count on the professionalism of GreenGeeks employees.

Green Geeks staff are always there to help us dummies figure things out. There are tons of things I can do very well, web hosting and all that jazz ain't one of them. Harry is smarter than me by close to 10x, closer to 11x.

They have been hosting my small business website since 2013. Even though it's not their job to do so, they have saved me from some issues over the years (plug in induced crashes and other issues). Lots of features and add-ons, I don't even know how to use them all.. All the employees have been very nice and responsive when I need help or have questions and they are very reasonably priced.

I have had no issues with GreenGeeks and my site works great with their hosting. Their excellent tutorials on a world of subjects have helped me tremendously. I migrated from two other hosting services that fellwell short of the mark.

Awful service , emails keep dropping and customer service more BOT like than a BOT. No access to senior management or compensation for business disruption - honestly avoid. Green credentials seem to be driven by service not working therefore not using as much power

Canceling is like pulling teeth

My website - a small brand which rely on an e-commerce - has been down for almost 2 DAYS! > Exactly 43 hours Down! We can't gain access to past orders, emails - to proceed to shipment.The website is completely shut down as well as our access to back office.. We are losing potential new customers and substantial money - since it's the Black Friday season and our most important winter months. They have no answers about the delay it will take to solve this. They are just "sorry for the inconvenience and understand our frustration". Among this, I receive the very same day an automatic invoice for a service I never asked for - themselves being unable to fulfill the service we have paid for! I have no words... As they are not a cheap hosting, I consider not renewing and go somewhere the servers are not collapsing and online businesses are safer.

My site has been down for more than 20 hours without any explanation, it is a dirty and bad hosting that does not respect its customers. Don't, don't, don't be one of its customers

As Samia said in the last review, server down. None of my domains are responding, for more than 12 hours. It's unacceptable. (and the reply to him saying that they don't know about that...) I was very happy with the service but now I'm deeply disappointed and I don't know if I can trust this company anymore. I give 2 and not 1 stars because I really value the environmental care focus.

an absolute disaster. the down time on my accounts is HUGE, the answer from Support is quick but thats all they do...they answer, they apologise and the issue is still there. I would think again before I chose this company, I already cancelled one account and will do the same with the next at expiry date

So much professional, availability, efficiency and kindness all at once. So happy about my choice about Grenngeeks! I cannot recommend them enough! Thank you guys!

Very easy to setup website and great support if I had any issues.